Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Customer Rating
5
Peace of mind when you need it most.
on September 27, 2020
Posted by: Milesb1987
from Psadena,md
Frequency of use:Daily
[This review was collected as part of a promotion.] This camera is amazing. I think the best part is that I can finally see who or what’s in my yard when I can’t personally be there. Another huge benefit to this camera is I can keep an eye on the kids and dogs while they are in the yard if I’m stuck inside working. The video quality is beyond what I was expecting. I can clearly see what’s going on and many details. I was pleased to see the quality of video at night time was also great and really makes me feel more comfortable knowing what is going on around the house. Setting up the camera was so easy that anyone with basic knowledge of signing into wifi can do this on there own. The app itself is just as easy to navigate once everything is connected. The camera came packed excellent for shipping and the instructions were very clear. I would highly recommend everyone having one even if it’s just to deter unwanted guest.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Awesome Security Camera!
on September 30, 2020
Posted by: Cote
from Massachusetts
Frequency of use:Daily
[This review was collected as part of a promotion.] I have been extremely impressed with the Swann Outdoor Security Camera. I have recently set this up on the outside of my apartment door and it has brought a feeling or relief and security to myself and family. It is extremely easy to connect your phone with the camera and the picture is crystal clear. I am also able to see a wide range from the camera, which is really nice. We are in the middle of purchasing a home and once that goes through I will definitely be buying more of the Swann Security Cameras for the numerous entrances of the home.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
App doesn't work correctly
on November 2, 2020
Posted by: Rob1234
from Yorkshire
Frequency of use:Daily
I have had nothing but trouble with this camera since I bought it. The app ( andriod) that you use to control and view recordings on does not work correctly. I have been back and forwards with technical for months with no solution. No the camera has gone offline and I can't get it back online. I will be removing the camera and sending it back as its not fit for purpose. Avoid this camera or any camera that uses the Swann security app.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 6, 2020
Hello Rob1234,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. The most recent migration to our new Swann Security application has caused potential bugs within the software. Our development team has been made aware of this early on and we are pushing on launching constant updates to the application in order to improve your experience. If you are having issues you with your system, the best we can recommend at this time is to contact our support team for diagnoses. The support team member will walk you through troubleshooting steps in order to confirm the root of your issues. We are sorry to hear that you will now be returning your Swann camera. Please know that we will soon address your concerns in order to improve every customer experience.
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. The most recent migration to our new Swann Security application has caused potential bugs within the software. Our development team has been made aware of this early on and we are pushing on launching constant updates to the application in order to improve your experience. If you are having issues you with your system, the best we can recommend at this time is to contact our support team for diagnoses. The support team member will walk you through troubleshooting steps in order to confirm the root of your issues. We are sorry to hear that you will now be returning your Swann camera. Please know that we will soon address your concerns in order to improve every customer experience.
Your honest feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Good
on November 13, 2020
Posted by: Boss
from Wi
Frequency of use:Daily
[This review was collected as part of a promotion.] After receiving the camera and getting installed I am very happy with this camera. It has a good wide view of picture and is working as I would expect it to. Nothing goes past this camera without it capturing it and providing a piece of mind for security
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
App is useless. Camera's ok when they work.
on January 19, 2021
Posted by: Mini
from Mackay Australia
Frequency of use:Daily
Have had the cams for 2 months. The app is useless. Dates don't line up, clips from random days appear anywhere. Connectivity is hopeless. Motion detection is sketchy. When the cams work the image is fairly good. Would not have paid the money if I knew what they were like.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 22, 2021
Hello Mini,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Since these cameras operate over a wireless internet connection, camera placement and network speed are important for the function of the camera. Please contact our support team with your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
It has been brought to our attention that there are potential bugs within the SwannSecurity application. Please know that our development team is working hard and consistently on updates to improve your experience
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Since these cameras operate over a wireless internet connection, camera placement and network speed are important for the function of the camera. Please contact our support team with your internet upload and download speeds. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
It has been brought to our attention that there are potential bugs within the SwannSecurity application. Please know that our development team is working hard and consistently on updates to improve your experience
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
needs better operator control
on February 8, 2021
Posted by: cm17883
from Hartford Wi
Frequency of use:Daily
i have had a Swanns camera for 2 christmas's it was a gift it worked great at 1st but then stopped working took that one back to Menards and replaced with another worked fine, I did have problems with their update version for awhile but the only gripe i have now is i wish i could control how long it records for, what its like 15 seconds that's not enough should have a scale that we could choose from because sometimes you need more time and the picture quality could be clearrer. i tried some other cameras that i bought off fb they record constantly and you have to search for some real activity does not have still photo like Swann but picture qaulity is supurb. now if Swann could fix those 2 things i am good
Response from swann.comBy Josh V. , Customer Service , February 9, 2021
Hello cm17883,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with our Wi-Fi 1080p Outdoor Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having with our Wi-Fi 1080p Outdoor Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Be careful, these are completely end of life
on March 3, 2021
Posted by: johnnersuk
from Norwich UK
I bought a secondhand camera which had not had the firmware updated (I wasn't aware of this) Ive Installed it and attempted to pair it to my wifi etc with no luck - I've spoken to swann support today who say this is unusable now. The previous owner should have migrated it and updated the firmware - because it wasn't updated it, its simply a paperweight. You cannot manually connect or force a firmware update to it.
Such a shame considering it probably fully works if you could see the picture.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 9, 2021
Hello johnnersuk,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. About 1 year ago this unit was migrated over to our new application, Swann Security. As mentioned, if this camera was not migrated within the provided window, the firmware may have trouble connecting to the new application. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge.
https://support.swann.com/s/
If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. About 1 year ago this unit was migrated over to our new application, Swann Security. As mentioned, if this camera was not migrated within the provided window, the firmware may have trouble connecting to the new application. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge.
https://support.swann.com/s/
If your unit became damage shortly after your 12-month warranty was up please contact a member of our customer support team for further assistance. We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Swann Outdoor camera unable to view footage whilst outdoor
on October 16, 2021
Posted by: ognir
from Sydney
Frequency of use:Daily
I bought this about 12 months ago and must say it was a mistake to buy this, comparing to other similar products (EUFY). After the previous issue of this app, I have a new one just happened for the past few weeks.
The Swann App is basically useless to me at the moment, I can only view live footage or recording when connecting through WIFI (at home), and when I am using my own mobile data (outside), the app will simply say "device disconnected", what's the point to even have a camera when you cannot use it outdoor?
The Swann App is basically useless to me at the moment, I can only view live footage or recording when connecting through WIFI (at home), and when I am using my own mobile data (outside), the app will simply say "device disconnected", what's the point to even have a camera when you cannot use it outdoor?
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 1, 2021
Hello Ognir,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com