Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Customer Rating
1
Excellent when it works!
on August 15, 2020
Posted by: Pieski1982
from North East
BE WARNED: Products are not fit for purpose.
70 days without CCTV and counting.
I bought an SWWHD-Outcam in March. Stopped working in May. My property has been without surveillance since. Still under warranty. Case number: 00386994
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , August 19, 2020
Hello Ian,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Your case shows that your item has since been returned to Amazon for a full refund. Without a Swann System, we will have a hard time helping you troubleshoot. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may have experienced with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Our development team is pushing for the earliest available launch date for the update of our SwannSecurity application. If you are running the Swann Security application on an Android, please sign up for our beta program.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Your case shows that your item has since been returned to Amazon for a full refund. Without a Swann System, we will have a hard time helping you troubleshoot. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may have experienced with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Our development team is pushing for the earliest available launch date for the update of our SwannSecurity application. If you are running the Swann Security application on an Android, please sign up for our beta program.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
I won't recommend this product
on August 19, 2020
Posted by: kevin l
from melbourne
So I have purchased the camera for almost 1 year already and it works fine until I update swann app and not it cannot get it to record when it detects motion. The camera will send a notification to my mobile however it doesn't record.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 21, 2020
Hello Kevin,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Please try the updated version of our application. Please note that our Swann Security app for iOS 1.18.12 has been updated with the following changes and improvements.
Improvements to local storage and Admin functionality
Improved live streaming and playback
Support for exciting new devices
Support for user configuration of the DVR control port
Fixes for various crash issues
Better support for "launched from notification" to full screen live view support
We will continue to update the application until all potential bugs have been addressed. If you are running our application on an Android device, you can sign up for our beta program.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow. See the link below.
https://support.swann.com/s/article/8c4lvZCGAf
Please try the updated version of our application. Please note that our Swann Security app for iOS 1.18.12 has been updated with the following changes and improvements.
Improvements to local storage and Admin functionality
Improved live streaming and playback
Support for exciting new devices
Support for user configuration of the DVR control port
Fixes for various crash issues
Better support for "launched from notification" to full screen live view support
We will continue to update the application until all potential bugs have been addressed. If you are running our application on an Android device, you can sign up for our beta program.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Great camera and night vision
on August 26, 2020
Posted by: TomF
from Austin, TX
Frequency of use:Daily
[This review was collected as part of a promotion.] Great camera and night vision. Very good picture quality and night vision range. It is missing a couple of features though, like a SD card slot for local storage and power over Ethernet (POE).
It has a Ethernet connection along with WiFi, and I prefer to hard wire my cameras. But this camera requires a special cable that also carry power from the AC adapter, so if your house is prewired for Ethernet you still need to run the special cable that it comes with. This would not have even been an issue if the camera supported POE.
I had some issues pairing the camera with the app also. It requires your phone to connect directly to the camera that broadcasts its own SSID. All modern phones will connect to the camera, but then it will see that there is no internet so the phone switches back to the home WiFi. This happens fast enough to where the phone switches networks before the app can program the camera. Although, I eventually got it paired and all is working as it should.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Honest Review
on August 29, 2020
Posted by: Blakel
from GA
Frequency of use:Daily
[This review was collected as part of a promotion.] Setting up the camera was easy. However, the camera randomly shut off even though it is connected to my router...
Now, the app...the app is not user-friendly. It glitches so much. They could do some work on the app.
Now, the app...the app is not user-friendly. It glitches so much. They could do some work on the app.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
5
Easy to setup
on August 29, 2020
Posted by: Moonmoon
[This review was collected as part of a promotion.] I recently got this Swann WiFi 1080p Outdoor Security Camera and am very satisfied with it. The installation and setup process was very straightforward and took less than 30 minutes, which is pretty quick for a security camera.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Superior security camera
on August 30, 2020
Posted by: Fireant
from Miami, FL
Frequency of use:Daily
[This review was collected as part of a promotion.] I’ve had Wyze cameras all over my house for a while. But I decided to upgrade for a much more durable, higher definition, actual order camera. I put it head to head with the Wyze although they are pretty different. But clear the Swann won. The resolution of the video is far better, the camera is a better build quality. You can tell this is a real deal camera. The antenna are not cheap plastic. The cables included are also of the highest quality. Installation was a breeze since I was just hooking it up to power and WiFi to view from the app. The camera has never disconnected from my WiFi. The features work as intended and I’m extremely satisfied with this
security camera.
security camera.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great camera!
on August 31, 2020
Posted by: Trev
from Kansas City, Mo
[This review was collected as part of a promotion.] I love the Swann security cameras that I have at my house; this one being no exception. It has a very sturdy all metal exterior and feels like a safe outdoor camera. Picture quality is great as always with a nice 1080p image. Be aware that these cameras do not record 24/7 and are only motion activated, but they do tend to pick up a lot and save the footage to the app. My only issue is with the app itself. Setup was a little bit of a pain, it was tough keeping a strong internet connection for some reason (I am using a 1 GB/s wifi). As well as the app just being slow and clunky. That's not to say the camera isn't excellent though! Definitely a more secure household!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Great features
on August 31, 2020
Posted by: cmilone9
from Worcester, MA
[This review was collected as part of a promotion.] This outdoor security camera is really useful. We've had it set up for a little while now, and really like it. The camera was fairly easy to setup and connect to the wifi, and I find the video quality to be really clear, including nighttime video. I have found the camera to be fairly accurate at tracking motion outside of our house as well. We were also just away for the past weekend, and it was nice to be able to see outside of our house in the app, even when note home. I would recommend this.
I would recommend this to a friend!
Written by a customer while visiting swann.com