Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Posted by: Big lad
from Shrewsbury
Frequency of use:Daily
Verified Purchase:Yes
Glad i brought this camera, I've now got three around my property.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Nocker
from Boston Lincolnshire
Frequency of use:Daily
Verified Purchase:Yes
I bought this camera to monitor the rear of the property and it works very well
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Keith1
from Dorset
Frequency of use:Daily
Verified Purchase:Yes
Happy with the camera. Unfortunately it didn't have the latest firmware to work with the new app. Had to pair with old app first. Could be a problem for people who don't have access to the old app.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Keith1,
Thank you for reaching out to us and sharing your feedback on our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: John 49
Frequency of use:Daily
Verified Purchase:Yes
God product and easy to use
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Kagsred
from Portsmouth
Verified Purchase:Yes
we had one of these already and thought it was great and worked well with the app. Purchased a second one for our back garden and told we needed to download a new app as the old one was going to stop. DO NOT DOWNLOAD, the app is awful now i have 2 cameras where you can't hear anything and the picture is not good at all. Feel really let down especially as I Purchased a 2nd one camera. The new app is a complete waste of time, please do not waste your time by downloading it.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 7, 2020
Hello Kagsred,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Our support team is here to help. If you have not already, please call in and speak with a live agent for immediate assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Our support team is here to help. If you have not already, please call in and speak with a live agent for immediate assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Was an excellent camera until app change.
on July 5, 2020
Posted by: Disappointed123
Bought four of these a year ago and was so pleased with them I bought and fitted more for my parents.
They are now utterly useless with the migration to the forced app. Please publish the API so I can write my own utility to check the cameras local storage manually.
I'd give the physical camera (before) 5/5
The old app 3/5
The new app/camera combo 0/5
They are now utterly useless with the migration to the forced app. Please publish the API so I can write my own utility to check the cameras local storage manually.
I'd give the physical camera (before) 5/5
The old app 3/5
The new app/camera combo 0/5
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 8, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Contact our support team if you require further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Contact our support team if you require further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Post Update they are very poor
on July 12, 2020
Posted by: Brian20
from Belfast
Frequency of use:Daily
They have recently done an update switching from the previous app to the Swann Security app. Disaster! The everything barely works and you rarely can view the cameras reliably. Looks
Like the OEM’ed them and have now stopped using the originals software/supplier. To have something that worked great to now barely useable.
Like the OEM’ed them and have now stopped using the originals software/supplier. To have something that worked great to now barely useable.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 14, 2020
Hello Brian20,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
In the meantime, please contact our support team for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
In the meantime, please contact our support team for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
mixed
on August 3, 2020
Posted by: hibbygeorge75
from Reading
Frequency of use:Daily
Have had this for 4 months now and came through software change ok.
Night vision is very poor and no option to alter. Also no option to schedule camera off on. Disappointing really as functions ok otherwise
Night vision is very poor and no option to alter. Also no option to schedule camera off on. Disappointing really as functions ok otherwise
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 7, 2020
Hello hibbygeorge75,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow.
https://support.swann.com/s/article/8c4lvZCGAf#CameraOffline
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Unfortunately, major changes sometimes have unintended consequences. We have compiled a list of common issues that you may experience with your camera after migration and troubleshooting steps to follow.
https://support.swann.com/s/article/8c4lvZCGAf#CameraOffline
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com