Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Customer Rating
1
Very unreliable
on May 7, 2019
Posted by: James A
Frequency of use:Daily
I bought this camera about three months ago. It worked well for three weeks! It stopped recording activity in the monitored area, tried reseting and sometimes it works for a short period and then stops. This is an ongoing daily event!!!! It also stops transmitting live video. All up it appears to be a very bad investment. Tried ringing their support, gave up after 8 minutes of waiting.
Very unhappy!!!
Very unhappy!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We are sorry to hear about the issues you are having with the Swann camera. There may be some settings to adjust or the camera may be using an outdated firmware. We recommend speaking with technical support so they may investigate this. As for the hold time, we do attempt to keep customers on hold for as little as possible, However, in some cases, there are a higher number of calls that come in randomly. This causes the hold time to be longer than expected.
Written by a customer while visiting swann.com
Customer Rating
5
Inexpensive, Clear video, Works well outdoors with motion detection
on September 30, 2018
Posted by: Annie
I must say this camera was super easy to hook up. Everything was provided and explained clearly. On the plus side, further information was obtainable from the manual.
Written by a customer while visiting swann.com
Customer Rating
5
camera works great
on December 18, 2018
Posted by: James C.
camera works great
Written by a customer while visiting swann.com
Posted by: martin l.
Verified Purchase:Yes
Night vision isn't as clear as I expected. Other than that a good unit for themoney
Written by a customer while visiting swann.com
Customer Rating
4
Wireless Camera
on January 17, 2019
Posted by: James P.
Works Great
Written by a customer while visiting swann.com
Customer Rating
1
Not usable with Android 10
on October 15, 2019
Posted by: Aussie Diver
from Sydney
I bought this camera today - I was unable to install and configure as the app crashes on Android 10. I will have to return it
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you are having with the Safe by Swann application on Android 10. Our application developer is currently working on updating the Safe by Swann app to work with iOS 13/Android 10. We do not have an estimated date of release yet. As soon as the update is available, you will receive a notification from the appstore/play store to update the app.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you are having with the Safe by Swann application on Android 10. Our application developer is currently working on updating the Safe by Swann app to work with iOS 13/Android 10. We do not have an estimated date of release yet. As soon as the update is available, you will receive a notification from the appstore/play store to update the app.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Brilliant wireless camera
on December 15, 2019
Posted by: P999
from Norwich
Frequency of use:Daily
We bought the wireless floodlight security camera. Very pleased with the camera. App works well on my Samsung galaxy note 3. Only problem was we had to change the router to 2.4 Ghz. Swann customer service were very helpful. All in all very pleased. As we have a long drive 15 mtrs camera kicks in about 8 mtrs would be good if range was longer but still happy
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Won’t work with Alexa in Ireland
on February 8, 2020
Posted by: John 157
from Dublin Ireland
Frequency of use:Daily
If you are planning on linking this camera with Alexa and living in Ireland save your money and look elsewhere, I was duped , no mention from either company that the “ safe by swann app does not work in Ireland. After speaking to numerous tech people who were no the wiser , took it upon myself to search !
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 10, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System and Safe by Swann application. Based on the information provided, it is possible that the servers are unable to work in your location. Although, this is not a commonly reported issue. We would like to look further into your case is specific to see how we can best assist.
Your feedback will help address any potential bugs within the software. We hope to address your concerns within the near future to help earn your 5-star rating.
https://www.swann.com/us/contact-tech-support
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System and Safe by Swann application. Based on the information provided, it is possible that the servers are unable to work in your location. Although, this is not a commonly reported issue. We would like to look further into your case is specific to see how we can best assist.
Your feedback will help address any potential bugs within the software. We hope to address your concerns within the near future to help earn your 5-star rating.
https://www.swann.com/us/contact-tech-support
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com