Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Average customer rating
3.2
(60 Reviews)
Rating breakdown 60 reviews
5 Stars
23
4 Stars
7
3 Stars
5
2 Stars
6
1 Star
19
45%of customers recommend this product.
(
21 out of
47)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera - Black/White
Posted by: Fanakapan
from Buckingham
Frequency of use:Daily
Verified Purchase:Yes
About eighteen months ago I purchased a kit of four WiFi 1080P Outdoor Security cameras and installed them at my mothers house. They gave great service and performed well.
On the sixteenth of May this year, I updated all four cameras as I usually do when the Safe by Swann app shows that they need new firmware. This resulted in the complete failure of all four cameras.
After driving for nearly an hour to get to my mothers house, I rebooted all the cameras but none of them came up on-line.
I tried a reset to factory default which initially appeared promising but was unable to pair any of the cameras again. I gave up for that day as I had run out of ideas on how to resolve the issue, and drove back home again.
I searched the internet and found a number of other Swann customers were also experiencing the same issue, so I telephoned your support line for some help. After running through everything I had done, the support said that I should try unpairing the cameras from the Safe by Swann app and try again.
The next day I drove back to my mothers and un-paired the cameras in the software and tried to pair them again, but to no avail. So I called support again as this time I was on-site with the cameras.
The support walked me through the exact same process again, and got exactly the same result, no cameras working. The support took my contact details and said I should wait for engineering to come up with a fix and they would email me.
I waited.
On the 24th of May I could wait no longer (more on why later) so purchased TWO MORE WiFi 1080P Outdoor Security Cameras on-line from your website, so that we would have at least coverage of mums front and back doors. A few days later the new cameras arrived so I drove back to mums house and replaced one camera at the front door, and one at the back door. I set the cameras up, and paired them with the Safe by Swann app. All was ok.
On the 5th June I received an email from Swann regarding a “Compulsory App Change” and that the Safe by Swann app would no longer work after the end of June.
As I had to go to mums house today (11th June) to take her to the Doctors, I thought I would carry out the update after her appointment, which I did. The update seemed to go well, and both of the new cameras appeared in the new Swann Security App, so I returned home.
Once back home I started to find my way around the new app, and discovered that the cameras were not uploading images to the cloud, but were indeed capturing videos to local storage but without sound, and were jumpy and choppy. I looked at your FAQ page for the transition to find that I should now do a reboot of the cameras and that should allow them to start uploading videos to the cloud.
I rebooted ONE camera, and I now have NO CONNECTION to the camera any more! So no live video, no recordings, and no way of rebooting again unless I drive back down to mums house. Although to be fair the camera did upload all of it’s saved videos to the cloud before quitting.
So to recap, I now own SIX cameras. Of which only ONE is connected and giving me live images, and some very choppy and jumpy recordings to local storage.
On the sixteenth of May this year, I updated all four cameras as I usually do when the Safe by Swann app shows that they need new firmware. This resulted in the complete failure of all four cameras.
After driving for nearly an hour to get to my mothers house, I rebooted all the cameras but none of them came up on-line.
I tried a reset to factory default which initially appeared promising but was unable to pair any of the cameras again. I gave up for that day as I had run out of ideas on how to resolve the issue, and drove back home again.
I searched the internet and found a number of other Swann customers were also experiencing the same issue, so I telephoned your support line for some help. After running through everything I had done, the support said that I should try unpairing the cameras from the Safe by Swann app and try again.
The next day I drove back to my mothers and un-paired the cameras in the software and tried to pair them again, but to no avail. So I called support again as this time I was on-site with the cameras.
The support walked me through the exact same process again, and got exactly the same result, no cameras working. The support took my contact details and said I should wait for engineering to come up with a fix and they would email me.
I waited.
On the 24th of May I could wait no longer (more on why later) so purchased TWO MORE WiFi 1080P Outdoor Security Cameras on-line from your website, so that we would have at least coverage of mums front and back doors. A few days later the new cameras arrived so I drove back to mums house and replaced one camera at the front door, and one at the back door. I set the cameras up, and paired them with the Safe by Swann app. All was ok.
On the 5th June I received an email from Swann regarding a “Compulsory App Change” and that the Safe by Swann app would no longer work after the end of June.
As I had to go to mums house today (11th June) to take her to the Doctors, I thought I would carry out the update after her appointment, which I did. The update seemed to go well, and both of the new cameras appeared in the new Swann Security App, so I returned home.
Once back home I started to find my way around the new app, and discovered that the cameras were not uploading images to the cloud, but were indeed capturing videos to local storage but without sound, and were jumpy and choppy. I looked at your FAQ page for the transition to find that I should now do a reboot of the cameras and that should allow them to start uploading videos to the cloud.
I rebooted ONE camera, and I now have NO CONNECTION to the camera any more! So no live video, no recordings, and no way of rebooting again unless I drive back down to mums house. Although to be fair the camera did upload all of it’s saved videos to the cloud before quitting.
So to recap, I now own SIX cameras. Of which only ONE is connected and giving me live images, and some very choppy and jumpy recordings to local storage.
My mother is an 83 year old lady living on her own.
She has Alzheimer’s and is prone to wandering off occasionally and getting lost. This is why we NEED the cameras, so that we can contact one of her neighbours if she wanders so they can go and retrieve her before she gets into any harm. These are not simply security cameras that we can do without, they are a lifeline for mum to be able to be independent and remain in her own home.
I contacted Swann Technical Support with all this information again seven days ago, and have heard nothing back since.
She has Alzheimer’s and is prone to wandering off occasionally and getting lost. This is why we NEED the cameras, so that we can contact one of her neighbours if she wanders so they can go and retrieve her before she gets into any harm. These are not simply security cameras that we can do without, they are a lifeline for mum to be able to be independent and remain in her own home.
I contacted Swann Technical Support with all this information again seven days ago, and have heard nothing back since.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 18, 2020
Hello,
Thank you for reaching out to us and sharing your feedback on our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
If our support team has yet to get back to you, we ask that you please call in and request an update. Be sure to provide your previous case number.
We hope to address your concerns within the near future to help earn your improved rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
If our support team has yet to get back to you, we ask that you please call in and request an update. Be sure to provide your previous case number.
We hope to address your concerns within the near future to help earn your improved rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Do not buy
on January 7, 2021
Posted by: West Midlands
from West Midlands
Absolutely shocking. I brought 3 of these cameras and they are terrible - so much so that I’ve decided to buy 3 cameras of a different brand. The cameras are constantly offline - what’s the point in me having cameras if they don’t work half of the time? Support isn’t very helpful, Live view is terrible, doesent record most of the detections, app is poor keeps freezing / error loading playbacks. Don’t waste your money by buying these, buy another brand!!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 20, 2021
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Since these cameras will operate over Wi-Fi, it is important that your camera be placed in an area where the connection is not likely to be interrupted. Please contact a member of our technical support team with your internet upload and download speeds. This will help us troubleshoot and diagnose the issue is you are currently experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Outdoor camera
on October 5, 2018
Posted by: Arvid H.
Unit works great. We have 3 of them monitoring a home set up was fast and easy
Written by a customer while visiting swann.com
Customer Rating
4
Great value for money with excellent quality
on May 15, 2019
Posted by: Sanjay
from Brisbane, Australia
Frequency of use:Daily
We bought this camera earlier this year when going for holidays to protect our home. It was easy to setup and we are quite happy with results. It proved its worth when someone try to enter our house and we were able to alert our friend to check things while we were away on the other side of the world. We highly recommend this camera.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Junk after firm ware update
on May 16, 2020
Posted by: Mr simon
from Blackburn
Frequency of use:Daily
All four cameras were working until firm ware update, now two of them wount connect
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 19, 2020
Hello Mr.Simon,
Thank you for sharing your feedback. We are sorry to hear that your cameras have been stunted by a firmware update. We would like to look further into your case to ensure it is an isolated issue. If the firmware update was the cause of the issues you are experiencing we will be sure to get the cameras working.
Please contact us if you have not already.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for sharing your feedback. We are sorry to hear that your cameras have been stunted by a firmware update. We would like to look further into your case to ensure it is an isolated issue. If the firmware update was the cause of the issues you are experiencing we will be sure to get the cameras working.
Please contact us if you have not already.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Out door camera WOFTAM
on June 2, 2020
Posted by: Brendon123456
from brisbane
hard to connect,impossible to connect after compulsory app upgrade.
No support
No support
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 3, 2020
Hello Brendon123456,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. We have recently launched a firmware update to this camera that will allow it to now use the Swann Security application. Moving forward with the production of our camera systems, they will all use this one application. If you are having issues, please know we are here to help. We can be reached 24 hours a day, 7 days a week at 1-800-627-2799.
We look forward to speaking with you in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. We have recently launched a firmware update to this camera that will allow it to now use the Swann Security application. Moving forward with the production of our camera systems, they will all use this one application. If you are having issues, please know we are here to help. We can be reached 24 hours a day, 7 days a week at 1-800-627-2799.
We look forward to speaking with you in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Chasesammy
from Hampshire
Frequency of use:Daily
Verified Purchase:Yes
I purchased this as I was told they are good first month or so it was good but then a compulsory app change has never worked properly since support try to help but can’t get it to work don’t recommend until software is sorted
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello Chasesammy,
Thank you for reaching out to us and sharing your feedback on our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
In the meantime, please contact our support team to see how we can best assist.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wi-Fi 1080p Outdoor Security Camera. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
In the meantime, please contact our support team to see how we can best assist.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Junk
on July 21, 2020
Posted by: Tim00001
from PA
I bought two cameras and they won't work - at all. I want my money back! RIPOFF
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 22, 2020
Hello Tim00001,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Please contact us and we will have them replaced as soon as possible.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We can have replacements shipped as soon as possible.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wi-Fi 1080p Outdoor Security Camera. Please contact us and we will have them replaced as soon as possible.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We can have replacements shipped as soon as possible.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com