Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
65
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Posted by: John1747
from Ohio
Verified Purchase:Yes
Camera's were easy to setup and follow instruction was hoping the picture quality would have been a little better.
Response from swann.comBy Josh V., Customer Service , June 4, 2020
Hello John1747,
Thank you for reaching out to us and sharing your feedback on our 4 Camera 8 Channel 4K Ultra HD DVR Security System. For the best experience, we would recommend the recorder be connected to a 4K monitor and have its recording resolution set at 4K. This will help achieve the highest resolution possible. If you need help navigating the menus please feel free to contact our technical support team for further assistance.
Your honest feedback is appreciated! Please know we are here to help, we hope to address your concerns in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4 Camera 8 Channel 4K Ultra HD DVR Security System. For the best experience, we would recommend the recorder be connected to a 4K monitor and have its recording resolution set at 4K. This will help achieve the highest resolution possible. If you need help navigating the menus please feel free to contact our technical support team for further assistance.
Your honest feedback is appreciated! Please know we are here to help, we hope to address your concerns in an effort to earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Bought these for my home, easy to set up. Cameras are awesome. Night vision is really good. Highly recommend
on May 31, 2020
Posted by: Anonymous
from Farmington hills MI
Verified Purchase:Yes
Love the system
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Kuchmek68
from Kalamazoo mi
Verified Purchase:Yes
I bought this over a year ago and have been really happy with it
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Richard K
Frequency of use:Monthly
Verified Purchase:Yes
Everything went fine but, when I put the cameras up, under the eaves the camera shaft was too short to get full frame and I had to build up under the cameras to get full picture. Much extra work.
Written by a customer while visiting swann.com
Posted by: Ace1
from Knoxville TN
Frequency of use:Daily
Verified Purchase:Yes
amazing quality, easy to install. software set up a bit cumbersome but manageable.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: CCW Inc
from Heartland of Kansas
Frequency of use:Daily
Verified Purchase:Yes
As times change, so does equipment.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: chamarr
from gold coast, australia
Verified Purchase:Yes
I installed this myself and it was so easy, plug and play and works a treat. Even caught my daughter throwing Macdonalds rubbish in the bin before dinner - haha. Its so clear and so easy to use. I thoroughly recommend the 4K version.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Gay8888
from California
Frequency of use:Daily
Verified Purchase:Yes
Can't get many features to work
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. Adjusting the settings can be tricky if you are not familiar with the UI. Please know we are here to help. Our support team can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. Adjusting the settings can be tricky if you are not familiar with the UI. Please know we are here to help. Our support team can be reached 24/7. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We hope to address your concerns in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com