Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
65
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Customer Rating
5
Great Unit!
on November 22, 2018
Posted by: Charlie P.
I bought this unit 11/5/18 and had a friend install it. The product is of very high quality and the picture quality with the 4K is really good! installation was very easy and didn't take long at all. I had to purchase two additional 100' cables because of my home layout, but all went very well. I would definitely recommend this product!
Written by a customer while visiting swann.com
Customer Rating
5
It's a great product at
on November 18, 2018
Posted by: Samir P.
It's a great product at a reasonable price! Easy to install and view on app.
Written by a customer while visiting swann.com
Customer Rating
4
Great system for the price
on September 18, 2018
Posted by: Rebecca R.
The DVR/NVR is nice size; easy to place. The set up for the DVR & Cameras was easy. I gave 4 stars for the app; it is not user friendly and we are not happy when receiving notifications that you have to go through an entire process to see via the "playback" step. Other app we have used only required you to click on the email or push notification and it shows you the reason for notifying you. Picture is good on the main monitor but over the app not as nice.
Written by a customer while visiting swann.com
Customer Rating
5
Well worth the price
on February 25, 2019
Posted by: Richard C.
I bought this to replace my 5 year old Swann 4 camera analog system. That system was basically useless at night. The images were blurry and limited in range. After one of the cameras lost its infrared capability, I decided I wanted to upgrade. Since this new system used BAC cables, I thought I could save time by just replacing the cameras and the DVR. After setting it up I found that I was only getting 960P pictures on the 4 cameras using the old BAC cables and not 4K as with the the 4 cameras with the new BAC cables. A little research let me know that the new blue/ purple connector BAC cables were much higher quality than the old ones with the yellow connectors. So it was back to crawling around in the attic replacing the 4 old cables. WOW what a difference! These cameras show so much more detail during the day, but really stand out at night. They are like looking at a black and white TV. The range is further, the viewing angle is wider, and the detail is outstanding. I have to get a 4K TV to use as a monitor, but using google home, I can stream individual channels to my 4K TV downstairs.
Written by a customer while visiting swann.com
Customer Rating
5
Very clear video even with nightvision
on November 8, 2019
Posted by: Maddy4u
from Natick
Frequency of use:Daily
[This review was collected as part of a promotion.] We recently got this 4 Camera 8 Channel 4K Ultra HD DVR Security System. It can detect motion and heat. So, it can detect cars and humans and send us the push alerts accordingly. These cameras are IP66 rated. So, these can be mounted outside as well and can withstand harsh weather like snow, rain and outside dust. It has very powerful infrared night vision capabilities and kicks off automatically when its dark. I love the fact that we can store the footage on the cloud storage such as dropbox. They provide 2TB storage but still we can not keep the files locally. So, we can feel safe in our house. Also, we can easily control this camera system with a phone app. Finally, we are loving it and we do not have any complaints so far. And yes, we already recommended this camera system to our family and friends.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
No thermal detection
on May 5, 2021
Posted by: Frank.2021
from ACT Canberra
Frequency of use:Daily
Not high resolution, no thermal detection as advertised.
Very simple cctv system, app is not good.
I wouldn't waste my money on these false tags.
Very simple cctv system, app is not good.
I wouldn't waste my money on these false tags.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 14, 2021
Hello Frank.2021,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel Security System: 4K Ultra HD DVR-5580 with 2TB HDD & 6 x 4K Thermal Sensing Cameras. The PIR sensors on each camera are equipped with sensors that are able to detect heat and motion. The recorder has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have not already, please reach out to a member of our support team for more information on how to adjust your settings. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 8 Channel Security System: 4K Ultra HD DVR-5580 with 2TB HDD & 6 x 4K Thermal Sensing Cameras. The PIR sensors on each camera are equipped with sensors that are able to detect heat and motion. The recorder has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have not already, please reach out to a member of our support team for more information on how to adjust your settings. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
SWDVK-855804-UK Good Quality product.
on January 20, 2019
Posted by: Parvin B.
I setup my system to cover all areas around the house, with 4 cameras, the system is easy to install after viewing the support videos, impressed with quality of the picture with the 4K camera's, its a great shame that picture via the App on my mobile phone is not as clear as you get directly on a screen, Good product slightly let down by the mobile app, Also would have preferred a solid state disc so that it minimizes any noise from the base station. I would still recommend it as its a quality product and easy to install.
Written by a customer while visiting swann.com
Customer Rating
5
Very good ,no worries but
on August 21, 2018
Posted by: Danny T.
Very good ,no worries but do I need a 1080p tv to get the best quality picture
Written by a customer while visiting swann.com