Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
65
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Customer Rating
5
Great system - DVR-55808 4K System
on December 19, 2019
Posted by: krusha01
from Hunter Valley NSW
Bought this just before Xmas. Bought an extra camera for 5 in total. The 4K resolution is amazing. The night capability in pure darkness is great. Live on a country property and have seen things in the first week which I had no idea about and solved a mystery of a missing key as it it was caught in a Detection video. Very very happy with the system.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
I'm pleased
on February 13, 2020
Posted by: Gregorgreg
from Florida
Frequency of use:Daily
I've had this system for about a month now and I'm satisfied with it. The software could use a couple changes, but nothing major. Overall, the quality is excellent and the price isnt that bad. I also love that I have the ability to add more cameras if I ever need to. I have nothing bad to say about this package.
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , February 18, 2020
Hello Gregorgreg,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 8 Camera 16 Channel 4K Ultra DVR. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that you are happy with your most recent purchase of our Swann 8 Camera 16 Channel 4K Ultra DVR. Consumers want smart security solutions that prevent crime, interconnect with one another, and offer value with no recurring fees, and this is what we are delivering with the new Swann Security products. It is our goal to make security easy and affordable. We hope you enjoy all the great features this system has to offer.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Great camera quality
on March 7, 2020
Posted by: angelyt
from Selma, CA
Frequency of use:Daily
This system is great. It was easy to install. it was easy to set up the dvr settings. there was a new update so your old manuals that came with the box are a little dated now, but swann uploaded some youtube videos that were very helpful. the only con that i can think of is the software for windows is lacking, and it crashes when i go to a specific setting, it seems like this software is older than SwannView Link which used to work well on my older system.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Working Well
on April 26, 2020
Posted by: Maddy 147
from Adelaide Australia
Frequency of use:Daily
Just installed the Titled system with no real issues. Everything working and connected to email and smart phone.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: ALBIN
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting swann.com
Posted by: J bone
from Florida
Frequency of use:Daily
Verified Purchase:Yes
Nice system, works as described. App needs restarting alot sometimes to get it on phone. But overall good system. Was missing 1 of the 4 way power splitters to power up cameras. I did online chat and they are sending me one. Haven't got it yet but it's only been 5 business days they said up to 10 days.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Ron Blansett
from Adel ,Ga
Verified Purchase:Yes
Send me another rating review in a week or so. The eight cameras are some what grainy during the day. At night four of the eight cameras are completely dark, no picture what so ever.
Any suggestions
Any suggestions
Response from swann.comBy Josh V., Customer Service , May 26, 2020
Hello Ron,
Thank you for reaching out to us and sharing your feedback. Based on the information provided, we will need to look further into your set up and ensure you have properly connected. Are you using previous wiring? If so please know that you may need to change the wires now that you have upgraded to the 4K resolution.
We ask that you please call in and speak with a support team member. We should be able to resolve your issues within a few minutes.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. Based on the information provided, we will need to look further into your set up and ensure you have properly connected. Are you using previous wiring? If so please know that you may need to change the wires now that you have upgraded to the 4K resolution.
We ask that you please call in and speak with a support team member. We should be able to resolve your issues within a few minutes.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Awesome system
on May 25, 2020
Posted by: Anonymous
from Sydney
Frequency of use:Daily
Extremely happy with these cameras the image quality is unreal and it was easy to install. The option to set virtual boundaries is fantastic. It looks great installed with the sleek design.
I would recommend this to a friend!
Written by a customer while visiting swann.com