Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
65
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Customer Rating
5
Peace of mind!
on November 11, 2019
Posted by: Sue66
from Virginia
Frequency of use:Daily
[This review was collected as part of a promotion.] My husband and I own a business and we have not been able to afford professional security at this time so we have always relied on security cameras we have purchased. The previous security camera system was never reliable. After I received the Swan security system, I thought my husband and I would need to call someone to install the system but everything that we needed was included and within a few hours we had it installed and ready to go. We have been very pleased with these security cameras in the time that we have had them installed. The picture quality has been excellent and videos very sharp. The cameras even have built-in mics for audio recording. I really like The HomeSafe View app so that when we are at home we can check in on the cameras at our and have peace of mind knowing our business is safe.
I would recommend this to a friend!
Response from swann.comBy Customer Service , November 22, 2019
Hello Sue66,
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that our Swann System has served its purpose at your home. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. For the best experience on your latest purchase, we would recommend using the Swann Security Application. We have recently launched this to integrate all our systems into one platform to be accessed. The Swann Security application can be downloaded for IOS/Android devices.
Your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback. We are glad to know that our Swann System has served its purpose at your home. Swann pioneered the category of Do-it-Yourself security and is proud of the work it has done to make local communities safer. For the best experience on your latest purchase, we would recommend using the Swann Security Application. We have recently launched this to integrate all our systems into one platform to be accessed. The Swann Security application can be downloaded for IOS/Android devices.
Your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Fantastic
on November 8, 2019
Posted by: SouthernMommasLauren
from Morgan City, LA
Frequency of use:Daily
[This review was collected as part of a promotion.] These were amazing. Easy set up, easy use. Went up and only took my husband about an hour to set everything up, maybe a little longer. The pictures are clear as day. We were super excited to be able to check on our hosue no matter where we are. These went great outside, couldn't even tell they were really there. Small enough to not be noticble but big enough to capture everything needed. We were all very pleased with these. Great set of security cameras and fantastic name brand to go with it.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
I love it now that I know how to use it!
on October 12, 2022
Posted by: Sarahlarah2722
Before I wasn't sure on how to use it so the notifications got annoying but I was able to adjust it and have it record constantly which is what I needed.
Response from swann.comBy Josh V., Customer Service , October 17, 2022
Hello Sarahlarah2722,
Thank you for reaching out to us and sharing your positive feedback on our 8 Camera 8 Channel 4K Ultra HD DVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box in the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your positive feedback on our 8 Camera 8 Channel 4K Ultra HD DVR Security System. It is great to hear from your perspective on how we have since improved your sense of security. Swann understands that true security is about preventing crime, that’s why most cameras now feature sensor lighting, alarms, sirens, two-way talk, and more. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24-hour technical support. Click on the blue box in the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/hc/en-us
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Not as advertised
on July 12, 2020
Posted by: Titus
from windsor ont
Frequency of use:Daily
I bought this DVR couple months ago
lights and sirens dont work, firmware says it up to date....
teck support wasnt helpful, very poorly trained.
not what id expect from a multi billion dollar company
lights and sirens dont work, firmware says it up to date....
teck support wasnt helpful, very poorly trained.
not what id expect from a multi billion dollar company
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 14, 2020
Hello Titus,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, it is possible that your system is not properly set up or wired. We will need to look further into this with you when you are in front of the unit. Have you already spoken with our support team?
If so, please call back in and request to set a call back with the next available LEvel 2 Support agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, it is possible that your system is not properly set up or wired. We will need to look further into this with you when you are in front of the unit. Have you already spoken with our support team?
If so, please call back in and request to set a call back with the next available LEvel 2 Support agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Greg6
from Lansing KS
Frequency of use:Daily
Verified Purchase:Yes
I bought this a month ago and wish I hadn’t. The cameras lose connectivity with the DVR. I must disconnect and reconnect for them to restart. They have agreed to replace one, but now another is doing it also. And they require the camera to be sent back before they will replace. I have installed the problem camera 2 stories high. And because their processes are so arduous I wish I had gone with someone else. The software on the DVR is not intuitive.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello Greg6,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, it is possible that the cameras are being operated outside of their operating temperature. We do offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. If you have already taken any steps for troubleshooting please be sure to let the agent know.
Our customer support team can be reached at 1-800-627-2799 Monday - Friday 8:30 am - 5 pm PST.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, it is possible that the cameras are being operated outside of their operating temperature. We do offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. If you have already taken any steps for troubleshooting please be sure to let the agent know.
Our customer support team can be reached at 1-800-627-2799 Monday - Friday 8:30 am - 5 pm PST.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Poor mounting bracket design
on September 24, 2019
Posted by: Jamar
from AK
The mounting bracket on these cameras is poorly designed. I need to be able to physically adjust/point the camera vertically and horizontally to where I want it once it's mounted. This bracket only allows a 90 degree vertical adjustment in one direction which severely limits how you can mount this camera. The bracket should also have a 180 degree vertical adjustment so you can mount it from a ceiling if you wish.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Security cameras. This camera will have 3 different pivot points that can be adjusted.
Please see the link to the video below.
https://youtu.be/zKLjlbGhTi4?list=PLFLR9IWj3TYReRJtltAiI9oLA0sAeLPTx&t=144
We will keep your feedback in consideration moving forward with the future production of products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Security cameras. This camera will have 3 different pivot points that can be adjusted.
Please see the link to the video below.
https://youtu.be/zKLjlbGhTi4?list=PLFLR9IWj3TYReRJtltAiI9oLA0sAeLPTx&t=144
We will keep your feedback in consideration moving forward with the future production of products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
THIS IS THE WORSE SYSTEM IM PLANNING TO RETURN IT.
on February 19, 2021
Posted by: LizaLama
from NV
Frequency of use:Daily
I bought this few days ago and we try to set up for the system for around 2 days and still not working right THE PIR AND MOTION always fails the the alarm settings I save it and when the system change to night vision thePIR and MOTION don't work anymore and the
system change by itself the setting, first time I use this brand and never try this brand
again.
system change by itself the setting, first time I use this brand and never try this brand
again.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 25, 2021
Hello LizaLama,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. This is explained in the manual but can be further instructed by our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Before returning your item, we would like to make sure your item has been properly set up. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. This is explained in the manual but can be further instructed by our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Before returning your item, we would like to make sure your item has been properly set up. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Swann Smart Security System 4k
on March 13, 2019
Posted by: Osman O.
I have just purchased this product and am very pleased with it. After seeing my friend with the same system and how happy he was with it, I decided to go out and purchase one myself. It is a great system that is very easy to use. The installation was simple and quick, the 4K camera quality is fantastic both during the day and at night. It is an overall great product. I would recommend this to anyone.
Written by a customer while visiting swann.com