Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
65
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Customer Rating
5
Great features; wonderful quality with both phone and TV viewing; easy to install; awesome!
on September 27, 2019
Posted by: Anonymous
from Illinois
Frequency of use:Daily
Verified Purchase:Yes
We purchased this 8-camera, 16-channel 4K Ultra HD DVR Security System and have absolutely loved it. We don't have a 4K television yet, but the picture is still absolutely amazing with these cameras on television we have! Great pictures on phones too, and never ceases to send a notification at the first sign of movement. With the proper installation and taking time to adjust the many settings to fit your surroundings, we guarantee you will be happy with this system! It was easy to install and with the proper settings, the system is absolutely perfect!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Chivalocz
from Waukegan Illinois
Frequency of use:Daily
Verified Purchase:Yes
Bought them Sept 13,2019 and didn't get them till the 24th. A little disappointed on that but got them installed that day and happy with the results. I just hopped that the quality on the smart phone's was better. I understand that's is going on wifi but even in the house the quality sucks but it looks amazing on the television big plus on that. I just wish I would of gone with the 8 cam system instead of the 4.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Disappointed
on February 21, 2020
Posted by: Mo Reenie
from Milwaukee WI
Frequency of use:Daily
Before i could use the setup wizard it said i had to update the firmware (what did i miss out of from upgrade?). When it upgraded successfully the user interface was nothing compared to the YT videos of this model DVR. Theres no options for setting up the lights built in to the cameras in the "Alarms" tab!. Its just a basic camera DVR from what i've used in the past.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 24, 2020
Hello Mo Reenie,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann 4 Channel 4 Camera DVR System. Based on the information provided, your unit received an update to the firmware over the air. You are correct that the user interface would have since changed.
Please see the link to the manual below.
https://support.swann.com/s/article/FeAnFeMO4K
If you still require further assistance, please do not hesitate to contact our support teams for further assistance.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann 4 Channel 4 Camera DVR System. Based on the information provided, your unit received an update to the firmware over the air. You are correct that the user interface would have since changed.
Please see the link to the manual below.
https://support.swann.com/s/article/FeAnFeMO4K
If you still require further assistance, please do not hesitate to contact our support teams for further assistance.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: chet
from Houston, texas
Frequency of use:Daily
Verified Purchase:Yes
So far for the price a great system, cameras very clear and ez to set up, dvr manual some what clear for someone not pc smart and 80 years old. Hope I like it in a month or two !
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Not 4K!
on May 21, 2020
Posted by: Anonymous
from Brisbane
Frequency of use:Daily
Sadly this is not true 4K, the cameras are 4K upscaled and with the BNC connection have limited quality especially prevalent on playback as others have mentioned. Disappointed that this has been marketed as 4K but clearly not to the untrained eye.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , July 2, 2020
Hello Barry,
Thank you for reaching out to us and sharing your feedback on our 4 Camera 4 Channel 4K Ultra HD DVR Security System. Based on the information provided, you may need to adjust the recorder settings. Our support team can help you set the recording resolution at 4K. Please know that this will take up more storage space within the recorder. If you have not already, please call in and request to speak with our support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4 Camera 4 Channel 4K Ultra HD DVR Security System. Based on the information provided, you may need to adjust the recorder settings. Our support team can help you set the recording resolution at 4K. Please know that this will take up more storage space within the recorder. If you have not already, please call in and request to speak with our support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Camera qualityand Android and iphone apps work well
on June 11, 2020
Posted by: Ivy 1
Frequency of use:Daily
Verified Purchase:Yes
It's my first Security system and l think l have chosen a quality product. Great picture, easy to review recordings. For the price and easy of installation and with 2Tb HD I'm very happy. I can keep an eye on Ivy too.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Playback Issues
on December 15, 2020
Posted by: Matt.S
Running into issues with choppy playback on hardwired monitor. Opened a case with support, haven't heard from them in a month. Filed a warranty claim and haven't heard from back in 3 weeks. Dissapoint as all of the reviews are good. Hoping its a bad DVR.
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , December 16, 2020
Hello Matt,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. Please call in and speak with a member of our Customer Support Team during business hours. We can be reached at 1-800-627-2799 Monday - Friday 8:30 AM - 5 PM. Provide your case number and we can move forward with processing a warranty claim or setting you for a callback with an available agent. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. Please call in and speak with a member of our Customer Support Team during business hours. We can be reached at 1-800-627-2799 Monday - Friday 8:30 AM - 5 PM. Provide your case number and we can move forward with processing a warranty claim or setting you for a callback with an available agent. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Very poor quality with poor security
on June 24, 2020
Posted by: Shawnn
from toronto
Frequency of use:Daily
It is NOT 4K the quality is between 1080 and 5MP but definitely not 4K. Does not show clear images even from 25 feet distance even with extra lights. I had to update DVR using USB stick to use any of its features like lights, alarm, heat detection - all of these features are laughable specially the alarm and heat detection. It doesn't detect anything special like it says "face and license plate recognition" you cannot read the number plate even from a distance of 25 feet. You also can't use some features on more than 1 camera at a time such as Line Crossing.. WHY? It says it doesn't false alert over leafs, wind blowing, well mine records all that plus it starts sending alerts even if there's changes in the sun light.. and so on..... This system is very much unreliable it records over a leaf's movement but does not record when someone walks into your drive way to check on your car doors... Mobile app is another story... DO NOT RECOMMEND.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello Shawnn,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, you will need to speak with our support team to help adjust the settings within the recorder. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided, you will need to speak with our support team to help adjust the settings within the recorder. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com