Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
66
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Customer Rating
2
Does not work as described, and give false information.
on March 24, 2023
Posted by: Nick2
I have had this unit for 4 months and it has never worked as it should. I follow the instructions over and over but can't get a fully working unit.
* I'm told no files available when played back, but there must be.
*One camera records and plays back but others that are set up the same do not.
*I have only had two notifications in 4 months
*It takes 3-5 minutes to display on my phone
*Asks me to renew password every time I try to access remotely on smartphone
All in all useless as a warning device, I can see the live view but cannot replay.
* I'm told no files available when played back, but there must be.
*One camera records and plays back but others that are set up the same do not.
*I have only had two notifications in 4 months
*It takes 3-5 minutes to display on my phone
*Asks me to renew password every time I try to access remotely on smartphone
All in all useless as a warning device, I can see the live view but cannot replay.
Response from swann.comBy LV, Customer Support, March 27, 2023
Hello Nick2,
We are sorry to hear about your experience with your Swann product. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your experience with your Swann product. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. We are confident one of our specialized techs can help you get your system running the way it should. You can reach our support team by clicking on the link below, then click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Response from swann.comBy LV - Swann Team, May 28, 2024
Thank you for sharing your 5-star review!
We appreciate your feedback.
LV - Swann Team
We appreciate your feedback.
LV - Swann Team
Written by a customer while visiting swann.com
Posted by: Miceal
Verified Purchase:Yes
The camera is quite clear and does a good job but the attachment is quite flimsy compared to the one it is replacing.
Response from swann.comBy Mary, Swann Team, April 20, 2026
Hi Michael,
Thank you for sharing your feedback. We’re really glad to hear that you’re happy with the camera quality and that it’s performing well for you. That’s certainly what we aim for.
That said, we’re sorry to hear that the mounting attachment hasn’t met your expectations. We understand how important it is for the hardware to feel secure and durable, especially when it’s replacing a sturdier setup. Your comments about the build quality are genuinely appreciated and will be shared with our team for review.
If you have any concerns about the stability or need help ensuring it’s properly secured, please don’t hesitate to reach out. We’d be more than happy to assist and explore any available options with you.
Your feedback is truly appreciated.
Mary - Swann Team
Thank you for sharing your feedback. We’re really glad to hear that you’re happy with the camera quality and that it’s performing well for you. That’s certainly what we aim for.
That said, we’re sorry to hear that the mounting attachment hasn’t met your expectations. We understand how important it is for the hardware to feel secure and durable, especially when it’s replacing a sturdier setup. Your comments about the build quality are genuinely appreciated and will be shared with our team for review.
If you have any concerns about the stability or need help ensuring it’s properly secured, please don’t hesitate to reach out. We’d be more than happy to assist and explore any available options with you.
Your feedback is truly appreciated.
Mary - Swann Team
Written by a customer while visiting swann.com