Customer reviews from swann.com
Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Average customer rating
4.2
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
65
4 Stars
21
3 Stars
5
2 Stars
6
1 Star
9
81%of customers recommend this product.
(
56 out of
69)
Customer Reviews for Swann - 5580 16-Channel, 8-Camera Wired Indoor/Outdoor 4K Ultra HD 2TB DVR Surveillance System
Customer Rating
5
Easy easy easy!
on September 12, 2021
Posted by: Cake head
from Sydney
Frequency of use:Daily
This is a great unit. Images are clear and sharp. Best is how easy it was to connect and set up. Mobile app is also easy to install, two thumbs up. Highly recommend it.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , September 20, 2021
Hello,
Thank you for reaching out to us and sharing your feedback on our 4 Camera 4 Channel 4K Ultra HD DVR Security System. At Swann, we strive to create products that are affordable and easy to use. It is great to hear from your perspective how we have since improved your sense of security. Please know our support teams can be reached 24 hours a day.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4 Camera 4 Channel 4K Ultra HD DVR Security System. At Swann, we strive to create products that are affordable and easy to use. It is great to hear from your perspective how we have since improved your sense of security. Please know our support teams can be reached 24 hours a day.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Good results for a DVR system with a nice price. Can I add an extra WiFi camera to it ?
on December 28, 2021
Posted by: RalfaroG
from Costa Rica
Frequency of use:Daily
I have working with good success a DVR8-5580G system at home with 4 cabled cameras and the DVR device connected and monitoring by internet with Swan Security iOS iPhone software.
Can I add a WiFi camera to the DVR 5580G system and control it similar as the other ones in same account ?
Can I add a WiFi camera to the DVR 5580G system and control it similar as the other ones in same account ?
I read about the WIFI-SPOTCAM Spotlight Outdoor Security Camera, can it works ?
Which other WIFI camera model do you recommend ? With 4k ?
Which other WIFI camera model do you recommend ? With 4k ?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Old-school guru
from Indianapolis
Verified Purchase:Yes
I bought this camera survyience system because the neighborhood that I live in .So far I haven't needed it. But it was easy to hook up, everything is working with ease.nobody should have a problem if I can do it.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , February 7, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly but we would also like to know how we can improve. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 4 Channel 4K Ultra HD DVR Security System. It is great to hear from your perspective how we have since improved your sense of security. Based on the information provided, we are able to get a good understanding of the things we have done correctly but we would also like to know how we can improve. We hope you continue to enjoy all the great features the system has to offer. If you come up with any questions or require any further assistance please know that we do offer 24 hour technical support. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Hondatr
from North east England
Verified Purchase:Yes
I brought this two weeks ago and not impressed with the picture quality has it doesn’t look like 4k more like 720p pretty much the same before I upgraded and looks a little fussy at time. Had issues with the Ethernet port being faulty at times. To be honest my other set up is seven years old and I don’t see much difference.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 1, 2022
Hello Hondatr,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. To achieve the maximum resolution make sure you are connected to a 4K monitor. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. To achieve the maximum resolution make sure you are connected to a 4K monitor. The camera has 3 different settings for streaming quality; low, medium, and high. If you are having problems streaming you can lower the settings and test to see if it improves. Note that lowering the stream settings does not affect the quality of the recordings. If you have very fast upload speeds you can set your camera to high, but if your upload speed is not that good then we recommend you use medium or low for the streaming setting. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us and can help us locate and address potential bugs within the software.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
3 out of 4 security lights started flickering in 8 months
on March 13, 2022
Posted by: Randy9
from Iowa
Frequency of use:Monthly
In about 8 months 3 out of 4 cameras had flickering security lights when triggered. When the first one started acting up I initiated a warranty claim by email. This was a fairly lengthy process, by the time I had the first camera approved for replacement the others had failed. I asked if I could get those handled at the same time and was told I would have to start separate claims. It is not worth the hassle to do this for me. I just turned off the security light function. Obviously these lights are a issue if I have 3 out of four doing this.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , March 21, 2022
Hello Randy9,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided there are many variables that can contribute to why your cameras have since become defective. In this case, we would recommend reaching out to a member of our technical support team for further assistance. Please know that our support team does offer a one-year warranty provided a copy of your receipt or 36 months with valid registration. Outside of this timeframe, we are unable to process a replacement of the unit free of charge. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us. We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 4K Ultra HD DVR Security System. Based on the information provided there are many variables that can contribute to why your cameras have since become defective. In this case, we would recommend reaching out to a member of our technical support team for further assistance. Please know that our support team does offer a one-year warranty provided a copy of your receipt or 36 months with valid registration. Outside of this timeframe, we are unable to process a replacement of the unit free of charge. If you have not already, please reach out to a member of our 24-hour support team and see how we can further assist. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us. We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
NO SET UP MANUAL
on June 13, 2022
Posted by: NONONONONO
HAVE TO GO ONLINE TO FIGURE OUT HOW TO SET THIS UP.
Response from swann.comBy Customer Service , June 14, 2022
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 8 Channel 4K Ultra HD DVR Security System. Swann offers 24-hour technical support over the phone and online via live chat. Swann has pioneered the category of DIY installation and is proud of the work we have done up-to-date. Based on the information provided, we would recommend reaching out to a live agent using the designated support outlets. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 8 Channel 4K Ultra HD DVR Security System. Swann offers 24-hour technical support over the phone and online via live chat. Swann has pioneered the category of DIY installation and is proud of the work we have done up-to-date. Based on the information provided, we would recommend reaching out to a live agent using the designated support outlets. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Motion Detected Push Notifications to Android don't work - Its a Known Thing
on June 23, 2022
Posted by: SwannVestas
Bought this as a replacement for my 4 year old Swann which had completely failed. This seems better and improved with more storage but whilst the push notifications to my android phone work for camera power loss/restored they don't work for motion detection active - apparently its a known thing but Swann don't know how to fix it. I have followed all the online help, but it doesn't ....
Written by a customer while visiting swann.com
Customer Rating
5
A few upgrades needed
on November 16, 2022
Posted by: Camperman2010
I recently bought the 45580WL and I am pretty happy with it so far but have found a few flaws that I think could be fixed with updates.
1. The PIR sensors are a bit laggy when they activate the night led light for the colour vision. It takes around 2 seconds before the lights are activated when the PIR activates at night which means any car driving past or person on a bike will not show what colour the cars/bikes as they have already pass and out of view. Could be a deal breaker if vision is needed for the police.
2. When using the main hard-drive to view on a tv or monitor you do not have the same functions as the app does, mainly the alarm feature. If something happens and you need to activate the alarm, you have to find your phone/iPad, open the app then find the camera then activate the alarm. I personally do not think that this is practical if needed in an emergency while watching it unfold on your tv/monitor.
3. When using the instant replay ( not the playback ) function, there should be a fast forward/rewind/slow function instead of going into the main playback function.
4. When adding additional wifi cameras as this is only a 4 channel, you can only view the extra cameras on the app but not with the main unit like on a monitor or tv. This also can be fixed with an update on the main hard-drive.
# 2 & # 3 should also be able to access them without logging on which could be also a time saver if need in an emergency.
All these issues could be easily fix with an update.
Besides these issues that i personally think would be a benefit I am happy with my purchase.
1. The PIR sensors are a bit laggy when they activate the night led light for the colour vision. It takes around 2 seconds before the lights are activated when the PIR activates at night which means any car driving past or person on a bike will not show what colour the cars/bikes as they have already pass and out of view. Could be a deal breaker if vision is needed for the police.
2. When using the main hard-drive to view on a tv or monitor you do not have the same functions as the app does, mainly the alarm feature. If something happens and you need to activate the alarm, you have to find your phone/iPad, open the app then find the camera then activate the alarm. I personally do not think that this is practical if needed in an emergency while watching it unfold on your tv/monitor.
3. When using the instant replay ( not the playback ) function, there should be a fast forward/rewind/slow function instead of going into the main playback function.
4. When adding additional wifi cameras as this is only a 4 channel, you can only view the extra cameras on the app but not with the main unit like on a monitor or tv. This also can be fixed with an update on the main hard-drive.
# 2 & # 3 should also be able to access them without logging on which could be also a time saver if need in an emergency.
All these issues could be easily fix with an update.
Besides these issues that i personally think would be a benefit I am happy with my purchase.
Written by a customer while visiting swann.com