Customer reviews from swann.com
Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera (2-Pack) - Black/White
Average customer rating
3.7
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
3
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
1
78%of customers recommend this product.
(
7 out of
9)
Customer Reviews for Swann - Indoor/Outdoor 1080p Wi-Fi Wireless Security Camera (2-Pack) - Black/White
Customer Rating
3
Great for the most part... but no instructions or information about using the supplied Ethernet cables...
on January 18, 2020
Posted by: Camera Man
from Behind the lens
Frequency of use:Daily
No instructions can be found in the box, on Swann's website, or on the internet, about how the camera works using the supplied ethernet cable. When I plug the ethernet cable into my router, the iPhone app can't locate the camera (yes, the other end of the ethernet cable is plugged into the camera...) Also, Swann should have a program, or a website that you can sign into, to view the camera on a desktop PC.
Other than that, the cameras are very clear when using the app. You can't pan or zoom the camera, as it's mounted to the base which screws into the wall.
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , January 20, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Outdoor Wi-Fi Cameras. We are sorry to hear that you are having issues locating the instructions for connecting this camera using the ethernet cable. This is a Wi-Fi camera. For this reason, the package will not include instructions on how to hardwire. For further assistance, we would recommend that you speak with our support team if you have not already.
We will be able to walk you through and have you connected within a few minutes.
We look forward to further assisting you to help earn your 5-star rating.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are glad to know that you are happy with your most recent purchase of our Swann Outdoor Wi-Fi Cameras. We are sorry to hear that you are having issues locating the instructions for connecting this camera using the ethernet cable. This is a Wi-Fi camera. For this reason, the package will not include instructions on how to hardwire. For further assistance, we would recommend that you speak with our support team if you have not already.
We will be able to walk you through and have you connected within a few minutes.
We look forward to further assisting you to help earn your 5-star rating.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
