Customer reviews from swann.com
Swann - 4580 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Average customer rating
3.7
(19 Reviews)
Rating breakdown 19 reviews
5 Stars
6
4 Stars
7
3 Stars
3
2 Stars
0
1 Star
3
67%of customers recommend this product.
(
6 out of
9)
Customer Reviews for Swann - 4580 8-Channel, 4-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Customer Rating
4
Works as advertised
on December 6, 2019
Posted by: DrWho1980
from York, PA
Frequency of use:Daily
Just finished install, easy and android app works well
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Ok but not without its issues
on December 8, 2019
Posted by: RussellH
The DVR system works well but the android 10 app is poor. I can't see the menu on any android phone, on any network. It seems a flaw with either the DVR or the app design. Called tech support who says it's a connection issue but then how can I live stream without issues, the fact that I've tried so many connection types and 2 phones also.. please fix as you can see the below photo shows a menu but no listings . . . Please advise Swann??
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , December 10, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when remotely accessing your unit using Android 10. This is not a reported issue with the Swann Security application. Is your unit using the latest firmware update? If so, you will have to use the latest app Swann Security for remote access. The HomeSafe View application will be used on units with the earlier firmware version.
Please call in with our support team and provide the firmware version you are running and the application being used. They will confirm if this is the proper setup.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when remotely accessing your unit using Android 10. This is not a reported issue with the Swann Security application. Is your unit using the latest firmware update? If so, you will have to use the latest app Swann Security for remote access. The HomeSafe View application will be used on units with the earlier firmware version.
Please call in with our support team and provide the firmware version you are running and the application being used. They will confirm if this is the proper setup.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: Disappointed.
from Niorth Wales
Frequency of use:Daily
Verified Purchase:Yes
Excellent picture quality and field of view but very poor setup instructions just basic quick start. Not much use to a 77 year old technophobe like me. So just got basic screen view and unable to connect to other devices due to lack of information other than connect to router which is not practical in my situation so no other way of connecting to WI-Fi indicated in instructions. Can down load a manual which is very long and and precludes printing so again not very user friendly.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello,
Thank you for reaching out to us and sharing your feedback on our 4 Camera 8 Channel 1080p Full HD DVR Security System. In an effort to reduce the amount of paper waste, all manuals can be found online. Hard copies and be shipped upon request. Please know we do have a 24/7 support line in the event you request further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We should be able to get you set up within a few minutes.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our 4 Camera 8 Channel 1080p Full HD DVR Security System. In an effort to reduce the amount of paper waste, all manuals can be found online. Hard copies and be shipped upon request. Please know we do have a 24/7 support line in the event you request further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We should be able to get you set up within a few minutes.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com