Customer reviews from swann.com
Swann - 4580 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Average customer rating
4.5
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
114
4 Stars
35
3 Stars
9
2 Stars
1
1 Star
9
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for Swann - 4580 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Posted by: Joser
from San Jose., Ca
Verified Purchase:Yes
I bought this about a month ago. The reason being that my old DVR which is from swann went out after 2 and a half years. This system seems ok for know but this system only records when it detects movement that's probably alright although it doesn't detect everything. That's probably alright since that way the system has more recording space. My old system recorded everything which I miss. Also this system like my old one goes blank on the screens. I have to reset it which is a big downturn
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 25, 2019
Hello,
Thank you for reaching out to us and providing your feedback. This recorder unit can indeed be set to continuously recorder. Please reach out to us for further assistance.
https://support.swann.com/en_us/contact-us-r1GsXncm7
We can help address your issues with the screen going blank as well.
We hope to help you and earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. This recorder unit can indeed be set to continuously recorder. Please reach out to us for further assistance.
https://support.swann.com/en_us/contact-us-r1GsXncm7
We can help address your issues with the screen going blank as well.
We hope to help you and earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
No Pan. Quality poor.
on August 17, 2019
Posted by: Russ77
from Kent
Cameras can only be mounted horizontally, on a ceiling for example.
Mounting vertically on an outside wall next to a front door for example, the cameras only tilt up and down, not pan left and right so cannot be pointed towards the front door.
Even though the instructions say they can, there is no facility for them to physically pan.
They can be twisted, but this results in the lens twisting diagonally and the video feed reflects this and results in having to review footage with your head to one side!
Also the video quality is poor.
At full resolution, not even the number plate on the driveway could be read clearly.
Mounting vertically on an outside wall next to a front door for example, the cameras only tilt up and down, not pan left and right so cannot be pointed towards the front door.
Even though the instructions say they can, there is no facility for them to physically pan.
They can be twisted, but this results in the lens twisting diagonally and the video feed reflects this and results in having to review footage with your head to one side!
Also the video quality is poor.
At full resolution, not even the number plate on the driveway could be read clearly.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are sorry to hear about the issues you experienced when installing our Swann 8 Channel 1080P DVR Kit. This item will have 3 different pivot points that will allow for the camera to be adjusted to best fit your security needs.
1. Loosen the screw (use a Phillips head screwdriver) to adjust the camera’s
orientation. This enables you to rotate the camera so no matter what
direction it is facing, your images will be the right way up. Tighten the screw
to secure in place.
2. Loosen the screw to tilt the camera up and down. Tighten the screw to
secure in place.
3. To pan the camera left and right, loosen the locking ring counter-clockwise
and position accordingly. Tighten clockwise to secure in place.
If your subjects are at a distance, you may want to consider a higher resolution system which will allow for a more clear image when digitally zooming in.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about the issues you experienced when installing our Swann 8 Channel 1080P DVR Kit. This item will have 3 different pivot points that will allow for the camera to be adjusted to best fit your security needs.
1. Loosen the screw (use a Phillips head screwdriver) to adjust the camera’s
orientation. This enables you to rotate the camera so no matter what
direction it is facing, your images will be the right way up. Tighten the screw
to secure in place.
2. Loosen the screw to tilt the camera up and down. Tighten the screw to
secure in place.
3. To pan the camera left and right, loosen the locking ring counter-clockwise
and position accordingly. Tighten clockwise to secure in place.
If your subjects are at a distance, you may want to consider a higher resolution system which will allow for a more clear image when digitally zooming in.
Your feedback is greatly appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Poor quality
on July 3, 2020
Posted by: ElvIn
from Bulgaria
Frequency of use:Daily
Very poor quality of 1080p camera very disappointed i was expecting much much more!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 8, 2020
Hello ElvIn,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 1080p Full HD DVR Security System. Please know that we do offer different security solutions that record at a higher resolution. Contact our support team to ensure your recorder settings are at the capacity to ensure you get the highest resolution image.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 4 Camera 8 Channel 1080p Full HD DVR Security System. Please know that we do offer different security solutions that record at a higher resolution. Contact our support team to ensure your recorder settings are at the capacity to ensure you get the highest resolution image.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Biggest piece of rubbish ever!!!
on July 4, 2019
Posted by: HateSwann
from Perth, Western Australia
Frequency of use:Daily
I had the first unit fail after 2 weeks. Now I have had the replacement unit fail after 3 months. Will never touch a Swann product again.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We are sorry to hear about the issues you have suffered from the Swann unit. We are committed to getting this issue resolved for you. Please contact our customer support team so we may further assist you.
Written by a customer while visiting swann.com
Customer Rating
3
Just an average system
on June 29, 2018
Posted by: Pierre B.
Install was fairly easy, I have done many installs from lorex, qsee and few others.
Written by a customer while visiting swann.com
Customer Rating
5
Dvr
on October 29, 2018
Posted by: Gary S.
Dvr
Written by a customer while visiting swann.com
Customer Rating
4
Good quality and price
on November 26, 2018
Posted by: Ken D.
While I haven’t permanently installed all 4 cameras, I setup 2 inside pointing out windows. Video quality is great even at night. Setup was a breeze although I’ve only used my iPhone with it and not my Windows pc as of yet. While the mobile app has basic functions, it could use improvements and more functionality. I’d recommend this system. 4 stars, not 5 due to mobile app.
Written by a customer while visiting swann.com
Customer Rating
3
Lack of support and information
on January 11, 2018
Posted by: Brian T.
Did not come with owners manual. Just a quick start guide. So no information on all the settings.
Written by a customer while visiting swann.com