Customer reviews from swann.com
Swann - 4580 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Average customer rating
4.5
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
114
4 Stars
35
3 Stars
9
2 Stars
1
1 Star
9
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for Swann - 4580 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Customer Rating
3
Ok but not without its issues
on December 8, 2019
Posted by: RussellH
The DVR system works well but the android 10 app is poor. I can't see the menu on any android phone, on any network. It seems a flaw with either the DVR or the app design. Called tech support who says it's a connection issue but then how can I live stream without issues, the fact that I've tried so many connection types and 2 phones also.. please fix as you can see the below photo shows a menu but no listings . . . Please advise Swann??
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , December 10, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when remotely accessing your unit using Android 10. This is not a reported issue with the Swann Security application. Is your unit using the latest firmware update? If so, you will have to use the latest app Swann Security for remote access. The HomeSafe View application will be used on units with the earlier firmware version.
Please call in with our support team and provide the firmware version you are running and the application being used. They will confirm if this is the proper setup.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience when remotely accessing your unit using Android 10. This is not a reported issue with the Swann Security application. Is your unit using the latest firmware update? If so, you will have to use the latest app Swann Security for remote access. The HomeSafe View application will be used on units with the earlier firmware version.
Please call in with our support team and provide the firmware version you are running and the application being used. They will confirm if this is the proper setup.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Good but no support
on December 29, 2019
Posted by: Bucky676
Frequency of use:Daily
The system works well however I have 2 outdoor cameras with water in them and are useless now. I was still suggesting to many people to go with Swann but not anymore. Swann has not replied to any of my emails regarding my faulty cameras, no support at all. Maybe a poor review will get their attention.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience. Please know that we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Please contact our support team and we will move forward with a warranty claim provided the needed documentation.
For immediate assistance, please contact us over the phone.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience. Please know that we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Please contact our support team and we will move forward with a warranty claim provided the needed documentation.
For immediate assistance, please contact us over the phone.
https://www.swann.com/us/contact-tech-support
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
can you add on
on April 26, 2020
Posted by: er1ck
I have the 8 ch dvr is there any way to make it work with 16 cameras?
Written by a customer while visiting swann.com
Posted by: gwobm
from lancashire
Verified Purchase:Yes
So far so good,very good value at the offer price.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Hawkins2020
from Shropshire, midlands
Frequency of use:Daily
Verified Purchase:Yes
Brilliant now I can watch my property always.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: JS26
from Scotland
Verified Purchase:Yes
Easy to physically install and good quality video. Setting up procedure and app downloading overly complex. User interface for viewing playback exporting files etc not intuitive. Everything works but a much simpler user interface would help.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Mr K
Frequency of use:Daily
Verified Purchase:Yes
Great kit, great features and simple set up...
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: mickeyr
from west Wales
Frequency of use:Daily
Verified Purchase:Yes
Does what it says on the box ,plenty of features,good clear images,good value.
I would recommend this to a friend!
Written by a customer while visiting swann.com