Customer reviews from swann.com
Swann - 4580 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Average customer rating
4.5
(168 Reviews)
Rating breakdown 168 reviews
5 Stars
114
4 Stars
35
3 Stars
9
2 Stars
1
1 Star
9
76%of customers recommend this product.
(
29 out of
38)
Customer Reviews for Swann - 4580 4-Channel, 2-Camera Indoor/Outdoor Wired 1080p 1TB DVR Surveillance System
Customer Rating
3
Glad we had rebates to help us buy it
on July 18, 2019
Posted by: Emily
from Durant, IA
We bought this system on 2/23/2019, a camera randomly quit working in June, 2019. Not sure why, never got a notification that it quit working. Yet when we unhook another camera we get notified. Can't seem to get a response from Swann. So I'm not really sure how impressed I am with these cameras.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We are sorry to hear about one of the cameras going out suddenly. We have gone through our records and we can not locate a message from you regarding the camera. We were only able to locate one message thread from 2/2019. We recommend contacting our support team for further assistance. They are available 24/7.
https://www.swann.com/us/company/contact-us
https://www.swann.com/us/company/contact-us
Written by a customer while visiting swann.com
Customer Rating
5
Swann 1080P HD
on October 27, 2018
Posted by: Robert D.
These cameras are outstanding. Clear day pictures with true color. Night pictures are truly amazing. Viewing the pictures on a monitor is like looking out a window.
Written by a customer while visiting swann.com
Customer Rating
5
Good system
on October 29, 2018
Posted by: CHRIS N.
I'm happy with this purchase so far. Easy to install and setup, good installation and setup guides.
Written by a customer while visiting swann.com
Customer Rating
4
Great DVR and motion detection is very good, let down by poor mobile app
on January 10, 2018
Posted by: Guest
This has replaced an older SD DVR and cameras. Setting up was very simple, although two cameras are on 30m cables and the PIR detection wouldn't work until I added power supplies nearer to the camera, I presume due to voltage drop over this distance. Max cable length for the PIR to work isn't mentioned anywhere in the manual, as far as I could tell.
Written by a customer while visiting swann.com
Customer Rating
4
DVR instructions in box could be better
on November 25, 2018
Posted by: Richard W.
There are no instructions with the box for setting up the dvr recordings. It was necessary to go on to the Swann website to download adequate instructions.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We no longer include a physical manual with the Swann systems. These manuals would be available online through our support center. support.swann.com
Written by a customer while visiting swann.com
Customer Rating
4
Great features
on April 25, 2019
Posted by: Hector74
from San Antonio, Texas
I purchase this 2 weeks ago. I had a previous Swann System that lasted for 8 years. This system has great features that I love, especially the night vision. The only reason I gave 4 stars is because it blacks out part of the picture when shade appears on screen, so your are looking at half the screen and half shaded which is black out. I would recommend Swann systems over everyone else. Keep up the good work SWANN.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Easy set up
on June 1, 2019
Posted by: Jayt
from Yorkshire
Frequency of use:Daily
Had it over a week remote view is very handy
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Great apart from hard drive
on December 26, 2020
Posted by: Anonymous
from Gateshead
Frequency of use:Daily
This is the second swann cameras I have had the first one lasted about 3 years second one just over a year I did notice a noise from hard drive just after I bought it should of sent it back but didn't it has now packed in great product easy to set up on mobile etc but don't think I will get this make next I think they should last longer
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , December 30, 2020
Hello Alan,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Full HD DVR Security System. It is not common for noise to come from the recorder. The only noise produced will come from the fan used to keep the electrical components cool. If you are hearing noise come from the recorder, this is not normal. Please contact our support team when you are in front of the unit to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 2 Camera 4 Channel 1080p Full HD DVR Security System. It is not common for noise to come from the recorder. The only noise produced will come from the fan used to keep the electrical components cool. If you are hearing noise come from the recorder, this is not normal. Please contact our support team when you are in front of the unit to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com