Customer reviews from sony.com
Sony - DPT Series Digital Paper - 10.3" - 16GB - Black
Average customer rating
3.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
21
4 Stars
22
3 Stars
19
2 Stars
14
1 Star
10
65%of customers recommend this product.
(
52 out of
80)
Customer Reviews for Sony - DPT Series Digital Paper - 10.3" - 16GB - Black
Customer Rating
1
Terrible build quality
on December 26, 2018
Posted by: Anonymous
Gender:Male
I like the product itself. It provides everything I can expect from a digital paper reader. Despite the fact that its Android application does not work and poor battery life, I still enjoy using it. The main flaw of the product is its build quality. After using it for 1 week, the battery swelled. I do not know what to do and what should I do. I hope you can help fix this. Thank you.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 29, 2018
Hi DavidYang, We regret to hear about these issues with the Digital Paper. Tell us more about the battery, was it charged overnight? Did it happen within the week? Please send us an email at socialsupport@am.sony.com with the following information:
Model number:
Serial number:
Date of purchase:
Dealer/store where it was purchased from (spelled correctly):
Website: Sony Store
Current location:
Regards,
Jen
Model number:
Serial number:
Date of purchase:
Dealer/store where it was purchased from (spelled correctly):
Website: Sony Store
Current location:
Regards,
Jen
Written by a customer while visiting sony.com
Customer Rating
4
I love it !
on October 29, 2019
Posted by: adnsmg
Gender:Male
I have been using SONY DPT-RP1 for some time and I like writing on the product because it feels like writing on actual paper, but the problem is the limited option of pen thickness. Please add in the next update Flexible pen thickness.
I would recommend this to a friend!
Response from sony.comBy Sony Social Support, November 1, 2019
Hello, adnsmg!
We’re glad you like the product! Thank you for choosing Sony!
~Zac
We’re glad you like the product! Thank you for choosing Sony!
~Zac
Written by a customer while visiting sony.com
Customer Rating
2
Does not work on a recent Mac, iPhone, or iPAD.
on June 25, 2020
Posted by: ClaudeA
Gender:Male
The iOS mobile app does not work for the recent iOS version 13.5.1 - in fact it has not worked for about a year now.
The support page says there is no current desktop app for any recent version of Mac OSX (or Windows).
So overall there is no way to get any documents onto or off my DPT-CP1. It worked fine for 12 months, but last 6 months not useable for accessing new files!!??
The support page says there is no current desktop app for any recent version of Mac OSX (or Windows).
So overall there is no way to get any documents onto or off my DPT-CP1. It worked fine for 12 months, but last 6 months not useable for accessing new files!!??
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 1, 2020
Hi ClaudeA, Thank you for sharing your feedback. As of the moment, we don't have information about an upcoming update with regards to supported software for the latest macOS version. Currently, the Digital Paper app is available to:
macOS
10.15 (Catalina)
10.14 (Mojave)
10.13 (High Sierra)
10.12 (Sierra)
As a workaround, if you can get a hold of a Windows PC, the Digital Paper App supports the latest Windows 10 (64 bit) Windows 10 Home, and Windows 10 Pro to transfer your documents.
Hope this helps!
Regards,
Sam
macOS
10.15 (Catalina)
10.14 (Mojave)
10.13 (High Sierra)
10.12 (Sierra)
As a workaround, if you can get a hold of a Windows PC, the Digital Paper App supports the latest Windows 10 (64 bit) Windows 10 Home, and Windows 10 Pro to transfer your documents.
Hope this helps!
Regards,
Sam
Written by a customer while visiting sony.com
Customer Rating
5
Awesome but flawed
on August 25, 2017
Posted by: Atos44
Gender:Male
pro's:
+ great writing and highlighting experience
+ no real alternative
+ thin and light
+ support for bluetooth, wifi and NFC
+ documents are securely stored
con's:
- no linux support
- no EPUB support
- no syncing with dropbox folder
+ great writing and highlighting experience
+ no real alternative
+ thin and light
+ support for bluetooth, wifi and NFC
+ documents are securely stored
con's:
- no linux support
- no EPUB support
- no syncing with dropbox folder
It's kind of strange that the product is so good on the hardware side but lacking
on the software side. I would really recommend that sony open source
the developer documentation so that people can make their own file transfer app
for linux, or setup syncing with a dropbox folder, or file transfer over bluetooth
via smartphone.
on the software side. I would really recommend that sony open source
the developer documentation so that people can make their own file transfer app
for linux, or setup syncing with a dropbox folder, or file transfer over bluetooth
via smartphone.
I think it is likely that during the development there was not paid enough attention
to which features like dropbox syncing are important for academics and the focus
was on business users.
to which features like dropbox syncing are important for academics and the focus
was on business users.
I'm still giving it 5 stars because there is simply no viable alternative to the digital paper.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Great for note taking. Very closed device.
on September 24, 2017
Posted by: Anonymous
Gender:Male
The screen is amazing and pen is very good. Please allow easy transfer of pdfs by presenting the device as a mass-storage device over usb. It is major drawback that special software is needed.
Written by a customer while visiting sony.com
Customer Rating
2
Great Hardware - Lousy Connectivity
on February 13, 2018
Posted by: DieMaus
Gender:Male
The hardware is cutting edge. Clearly, this e-reader is the best in its class. There is no better way to read 8.5" x 11" black and white pdf documents. No other e-reader comes close.
The software is mediocre. It is usable, but there is considerable room for improvement. Please consider open sourcing the APIs and fostering a community of developers that improves the existing functionality and adds new features not sanctioned by your marketing department.
Connectivity to other devices and the cloud is an anachronism. These days, our gadgets connect to each other and to the cloud effortless and without user intervention, everywhere and all the time. Not this e-reader - it can connect and interact only with Windows and Mac computers that have the Sony App installed. Linux, Android, ChromeOS, and iOS are out of luck. There is no connectivity to Dropbox, Google Drive, etc. either. Therefore, when traveling, one has to carry a notebook computer with the app installed. Otherwise, it is impossible to upload pdf documents.
Sony, please bring this e-reader into the 21st century. Let it connect!
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, February 15, 2018
Hi DieMaus, We appreciate your time and feedback. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will forward this to the proper department. Regards, Vincent
Written by a customer while visiting sony.com
Customer Rating
3
of limited use for academics - fatal design flaw
on July 3, 2017
Posted by: timberrattler
Gender:Male
I own a Sony DPTS1, which I love, but I canceled my preorder of this product (the RP1), because it has a fatal design flaw which limits its usefulness in its primary target market: academia. With the DPTS1, one can simply use a USB connection to transfer files. With the RP1, one must first install software on the target computer. This means that with the RP1 one cannot simply transfer files to a classroom computer, a computer in a seminar room at another institution, or indeed any linux system (as a good chunk of tech-savvy academics use). There are at least 10 DPTS1's in my department, but I'm pretty sure there will be 0 RP1's because of this shortcoming.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, July 5, 2017
Hi, timberrattler , We appreciate your input. Sony takes into consideration all feedback to improve the performance and quality of our products and services. We're always looking to make Sony better. We will forward your information to the proper department. Thank you. -Vincent
Written by a customer while visiting sony.com
Customer Rating
2
DPT-RP1 has the best hardware, the worst software
on April 16, 2018
Posted by: Mic Kwan
Gender:Male
I wait for the DPT-RP1 for 1 year and I finally buy it.Finally, it may be a wrong decision.For such a gadget with only weight under 350g,Sony had done a good job, but that 's all! I use Windows 7, and I cannot transfer document to Digital Paper, the device only support PDF, that mean I cannot see other document format, even cannot browser the website on the digital paper, all I can read is PDF,PDF,PDF,PDF..... .What's worse, there is no fixed cropping function on DRT-RP1, I have to circle the readable area each page, it makes me crazy for using this stuff. Why don't Sony hire someone good at software or user experience to develop the system??
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com