Customer reviews from sony.com
Sony - DPT Series Digital Paper - 10.3" - 16GB - Black
Average customer rating
3.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
21
4 Stars
22
3 Stars
19
2 Stars
14
1 Star
10
65%of customers recommend this product.
(
52 out of
80)
Customer Reviews for Sony - DPT Series Digital Paper - 10.3" - 16GB - Black
Customer Rating
3
DPT 13 inch
on March 7, 2019
Posted by: Max1122
Gender:Male
I am not satisied with built quality, the panel is not flat when I bought it, but I didn't bother, but later I found that there is the panel is not closed, leaving a gap for dust
Response from sony.comBy -Jen, Sony Social Support, March 10, 2019
Hi Max1122,
We apologize for the inconvenience that this may have brought you. Please send us an email at socialsupport@am.sony.com with the following information to better assist you.
Your name:
Contact number/s:
Current Location:
Model number:
Complete UUI/Serial number:
Purchased date:
Dealer/Purchased from:
Please provide also some photos of the gap in the unit.
Regards,
Jen
sony Social Support
We apologize for the inconvenience that this may have brought you. Please send us an email at socialsupport@am.sony.com with the following information to better assist you.
Your name:
Contact number/s:
Current Location:
Model number:
Complete UUI/Serial number:
Purchased date:
Dealer/Purchased from:
Please provide also some photos of the gap in the unit.
Regards,
Jen
sony Social Support
Written by a customer while visiting sony.com
Customer Rating
5
Stunning device
on January 8, 2019
Posted by: Rechner17
Gender:Male
Very lightweight and comfortable to hold. I have it sync with Mendeley for scientific papers, and Dropbox for book-PDFs etc. Perfect. Crisp and high-res screen is a joy to read. I printed a contract to this device, signed it with the stylus, and synced back, to email the signed contract: flawless. Note-taking works great as well.
Sure, it needs some iterative improvements, but I think Sony is admirably bold to put out a product like this. Ever tried to read a 100-page PDF on your iPad or laptop? No thanks. It's a niche-product, but it serves its niche very well.
Sure, it needs some iterative improvements, but I think Sony is admirably bold to put out a product like this. Ever tried to read a 100-page PDF on your iPad or laptop? No thanks. It's a niche-product, but it serves its niche very well.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Terrible build quality
on December 26, 2018
Posted by: Anonymous
Gender:Male
I like the product itself. It provides everything I can expect from a digital paper reader. Despite the fact that its Android application does not work and poor battery life, I still enjoy using it. The main flaw of the product is its build quality. After using it for 1 week, the battery swelled. I do not know what to do and what should I do. I hope you can help fix this. Thank you.
No, I would not recommend this to a friend.
Response from sony.comBy Sony Social Support, December 29, 2018
Hi DavidYang, We regret to hear about these issues with the Digital Paper. Tell us more about the battery, was it charged overnight? Did it happen within the week? Please send us an email at socialsupport@am.sony.com with the following information:
Model number:
Serial number:
Date of purchase:
Dealer/store where it was purchased from (spelled correctly):
Website: Sony Store
Current location:
Regards,
Jen
Model number:
Serial number:
Date of purchase:
Dealer/store where it was purchased from (spelled correctly):
Website: Sony Store
Current location:
Regards,
Jen
Written by a customer while visiting sony.com
Customer Rating
3
Can do better
on December 13, 2018
Posted by: Sunnysun
I tried both reMarkable and Sony DPT and chose SOny over ReMarkable because of the its versatility. HAving said this,there is a lot Sony can do to improve it. The zoom feature allows zoom only on the circled portion or page and does not carry over to the next page. For those in need of a larger print this is a bear to deal with.
I am happy with the hardware but software is way below to the SOny standards we are used to.
No, I would not recommend this to a friend.
Response from sony.comBy -Jen, Sony Social Support, December 15, 2018
Hi Sunnysun, Your feedback about the performance of the Sony Digital Paper is greatly appreciated and we regret to hear that it didn't meet your expectations. This kind of feedback from our customers helps us improve for the betterment of the products. We will forward this the proper department. Regards
Written by a customer while visiting sony.com
Customer Rating
2
Huge potential, malfunctions after a while
on December 4, 2018
Posted by: Anonymous
Gender:Male
I have the 13.3 model, and I've been using it for 13 months. While it worked, it was a great experience and this is truly a remarkable device. Yet:
- it started to have a incredible slow response after 8 months of use (and no, its drive is not full, less than 10% occupied)
- there's been only 1 firmware update, without any consideration from Sony to our calls for obvious features lacking (such as index reading)
- the most serious flaw: out of the blue, a whole horizontal strip of the screen stopped responding to the pen (or, when it does, it distorts a straight line, take a look at the attached picture).
- it started to have a incredible slow response after 8 months of use (and no, its drive is not full, less than 10% occupied)
- there's been only 1 firmware update, without any consideration from Sony to our calls for obvious features lacking (such as index reading)
- the most serious flaw: out of the blue, a whole horizontal strip of the screen stopped responding to the pen (or, when it does, it distorts a straight line, take a look at the attached picture).
It COULD HAVE BEEN one of the best products I've had my hands on, but unfortunately it has a weak construction and lasts only enough to go past the warranty time. For this price, that's just unacceptable: don't waste your money on this one.
No, I would not recommend this to a friend.
Response from sony.comBy -Jen, Sony Social Support, December 5, 2018
Hi HenrySmith, We understand your frustrations and we really apologize for the inconvenience that this may have caused you. Have you tried resetting the unit? You may do so by visiting the link below for assistance; https://www.sony.com/electronics/support/reader-digital-book-dpt-series/dpt-rp1/articles/00084262.
If the issue still persists, please send us an email at socialsupport@am.sony.com with this photo and the following information below;
Name:
Contact number/s (daytime and evening phone number/s)
Email address:
Physical address:
NOTE: DO NOT enter a PO Box address since couriers will not deliver to PO Box addresses
PRODUCT DETAILS:
Model number:
Serial number:
Date of purchase:
Dealer/store where it was purchased from (spelled correctly):
Brief description of the issue:
Website: Sony Store
Regards.
If the issue still persists, please send us an email at socialsupport@am.sony.com with this photo and the following information below;
Name:
Contact number/s (daytime and evening phone number/s)
Email address:
Physical address:
NOTE: DO NOT enter a PO Box address since couriers will not deliver to PO Box addresses
PRODUCT DETAILS:
Model number:
Serial number:
Date of purchase:
Dealer/store where it was purchased from (spelled correctly):
Brief description of the issue:
Website: Sony Store
Regards.
Written by a customer while visiting sony.com
Customer Rating
3
Suggestions
on December 3, 2018
Posted by: percy123
Gender:Male
Overall it is a good experience to WRITE on rp1, but there is much room for improvement, to make it a really competitive PDF READER against new iPad Pro 12.
1: back-up deleted files. Often I want to recover the deleted files. Occasionally, I delete the FILE but my intention is actually to delete the PAGE. The mistake doesn't happen so often, but when it happens, the consequence is devastating, and there is no efficient way to recover in the current OS. I knew sync-option with Laptop, but honestly, this shouldn't be the merely option.
2: more rich features in editing. At least we should be able to view table of contents and perform cross-reference. The later meaning that once I follow the link of a reference to other pages, I can immediately go back and continue my reading. These are the crucial features for reading paper/book with > 20 pages. Hence I found that rp1 can afford reading for short articles.
2: more rich features in editing. At least we should be able to view table of contents and perform cross-reference. The later meaning that once I follow the link of a reference to other pages, I can immediately go back and continue my reading. These are the crucial features for reading paper/book with > 20 pages. Hence I found that rp1 can afford reading for short articles.
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Social Support, December 4, 2018
Hi Percy123, We're happy to know that your writing experience using this digital paper is a good one. We appreciate your time providing us suggestions and feedback for the betterment of this device. Rest assured that this will not go unseen and will be directed to the proper department.
Written by a customer while visiting sony.com
Customer Rating
5
Fantastic device
on December 2, 2018
Posted by: Seb123
Gender:Male
I have the digital paper for over year and it is my favorite electronic device by far. As an academic, it is the perfect device for comfortably reading PDFs, annotating them (e.g. when I am editing or reviewing papers), and writing extensive notes. The e-ink is much better on my eyes and allows me to work for hours without fatigue or distraction. Highly recommended!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Sony Digital paper
on November 13, 2018
Posted by: Saeedoo
Gender:Male
I like the product but needs more flexibility of use
No, I would not recommend this to a friend.
Response from sony.comBy -Jen, Sony Social Support, November 14, 2018
Hi Saeedoo, We appreciate your feedback. Rest assured that this will not go unseen and will be directed to the proper department. We place a very high value on feedback from our customers because it allows us to continue to improve. Thank you for choosing Sony!
Written by a customer while visiting sony.com