Customer reviews from sony.com
Sony - DPT Series Digital Paper - 10.3" - 16GB - Black
Average customer rating
3.3
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
21
4 Stars
22
3 Stars
19
2 Stars
14
1 Star
10
65%of customers recommend this product.
(
52 out of
80)
Customer Reviews for Sony - DPT Series Digital Paper - 10.3" - 16GB - Black
Customer Rating
5
Love your new SOFTWARE UPDATE
on July 24, 2019
Posted by: Eric the student
Gender:Male
Love the option you added to the last software update to zoom in and zoom out with the fingers, it was so much needed.
Now you just need to: *****add to the next update***** the option to cut a piece of writing from the note while in zoom in mode.
Now you just need to: *****add to the next update***** the option to cut a piece of writing from the note while in zoom in mode.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
Good but not perfect
on September 24, 2018
Posted by: Balian
Gender:Male
Everything is awesome except the screen it not flat, there is no battery percentage and the pen do not have a physical on-off(which cause my pen losing battery quickly can only use 2 days).
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, September 24, 2018
Hi Balian, We regret to hear that the Digital Paper didn't meet your expectations. Please send us an email at socialsupport@am.sony.com with the following information so we can assist you.
Model number:
Serial number:
Purchased date:
Dealer/Purchased from:
Detailed description of the issue:
The screen of this unit should be flat, please provide some pictures of the screen issue so that we can check it.
Regards,
Jen
Model number:
Serial number:
Purchased date:
Dealer/Purchased from:
Detailed description of the issue:
The screen of this unit should be flat, please provide some pictures of the screen issue so that we can check it.
Regards,
Jen
Written by a customer while visiting sony.com
Customer Rating
4
Could be better
on June 28, 2019
Posted by: Nathan Explosion
Gender:Male
it is currently THE best digital paper optimized for working readablity. I'm a PhD and heavily need to read a huge amount of PDF everyday, and this provide an eye-friendly option. However, there are several severe drawbacks:
1. File synchronize is too inconvenient, that it needs a media (PC, Phone) to do the synchronization from cloud drive. As a researcher, my requirement is just simply to view the PDF in the digital paper asap.
2. Stylus needs battery
3. Filter manager is too simple.
4. Please use USB-C in your future production.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
3
DPT 13 inch
on March 7, 2019
Posted by: Max1122
Gender:Male
I am not satisied with built quality, the panel is not flat when I bought it, but I didn't bother, but later I found that there is the panel is not closed, leaving a gap for dust
Response from sony.comBy -Jen, Sony Social Support, March 10, 2019
Hi Max1122,
We apologize for the inconvenience that this may have brought you. Please send us an email at socialsupport@am.sony.com with the following information to better assist you.
Your name:
Contact number/s:
Current Location:
Model number:
Complete UUI/Serial number:
Purchased date:
Dealer/Purchased from:
Please provide also some photos of the gap in the unit.
Regards,
Jen
sony Social Support
We apologize for the inconvenience that this may have brought you. Please send us an email at socialsupport@am.sony.com with the following information to better assist you.
Your name:
Contact number/s:
Current Location:
Model number:
Complete UUI/Serial number:
Purchased date:
Dealer/Purchased from:
Please provide also some photos of the gap in the unit.
Regards,
Jen
sony Social Support
Written by a customer while visiting sony.com
Customer Rating
1
Very poor quality
on March 24, 2019
Posted by: Anonymous
Gender:Female
I bought this item a month ago, and once when I opened the package, I found that middle part of the panel is not flat at all, the middle part of the panel is higher than the other parts. I firstly didn’t too care about it because I like it’s internal function very much. However, right now, I found the right edge is not associated well and therefore dust goes in. I expected to use it for the coming three years for my PhD studies and as I student I actually saved up some money for this device, and I have been taking very good care of it, without breaking it on the floor nor I never misplace it. It is very disappointed and I can’t imagine what will be going on next if the edge problem grows.
No, I would not recommend this to a friend.
Response from sony.comBy -Jen, Sony Social Support, April 1, 2019
Hi Samantha Li, We apologize for the inconvenience. On this site, we are able to provide assistance for customers in North America. For further assistance regarding your product, we highly recommend visiting our Sony Global Web site for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/. Regards, Jen
Written by a customer while visiting sony.com
Customer Rating
4
Useful software improvement easy to implement
on October 5, 2019
Posted by: grandnez
Gender:Male
Hi, I am rather happy with the product. I only wanted to make an improvement suggestion that; I think, it is very easy to implement.
Currently the syncronization can be done (recursively) only for forlders under the "System storage" folder. This is pity, because each time the folder structure structures in "system storage", have to reconfigure the syncing. If your Digital Paper is synced with several computers, you have to redo this reconfiguration work several times and there are possibilities of errors. All this can be avoided by simply allowing to sync the "System storage" folder itself. In this way, you can sync the "System storage" folder only once in life in each computer, indepentently of how the internal structure of this folder (how you organize your documents in you Digital Paper) evolves with time.
Currently the syncronization can be done (recursively) only for forlders under the "System storage" folder. This is pity, because each time the folder structure structures in "system storage", have to reconfigure the syncing. If your Digital Paper is synced with several computers, you have to redo this reconfiguration work several times and there are possibilities of errors. All this can be avoided by simply allowing to sync the "System storage" folder itself. In this way, you can sync the "System storage" folder only once in life in each computer, indepentently of how the internal structure of this folder (how you organize your documents in you Digital Paper) evolves with time.
A further, completely independent suggestion: In the zoom mode, it could be useful a slide to control more easily the level of zoom.
Thank you very much
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, October 8, 2019
Hi, grandnez!
We appreciate your time and input. We'll take note of your feedback, and we will forward this to the relevant team. For other concerns and further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Vincent
We appreciate your time and input. We'll take note of your feedback, and we will forward this to the relevant team. For other concerns and further assistance, we kindly recommend visiting our Sony Global Website for information on contacting the Sony Support Center in your region at http://www.sony.net/SonyInfo/Support/.
Regards,
Vincent
Written by a customer while visiting sony.com
Customer Rating
4
Great for reading Letter /A4 size papers!
on June 5, 2018
Posted by: Ali_md
Gender:Male
I had a 6” size e-reader, which is nice for reading books. However it was impossible to continue reading a letter size pdf document (Orthopedic Books for me).
So i decided to buy this 13” reader about a month ago. It is lightweight, however big to carry around by hand, but it’s not a problem for me since i already use a bag for laptop & other stuff.
Much faster for pdf reading, compared to 6” sized reader. Turning pages & creating pages are much quicker, even though both have e-ink technology.
Pen feels great, but no idea how long the tip will last!
The only problem is there is no Table of Contents part(!), which is terrible for a thousand pages book! Thus, i split my books by chapters & keep them in folders named by books.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
need drivers for Linux OS
on July 8, 2020
Posted by: Mathysa
Gender:Male
We are graduate students and professors. There are 13 members in our lab and we ordered your device (all of us). We are disappointed to know Sony currently doesn't support Linux OS. We would really appreciate if SONY supports Linux OS as well. With classes starting from August, 2020....we really hope SONY considers our request and do the needful. Especially we want to screen share during the Zoom meetings so the members can see what we are writing on our digital paper. Besides this issue, the product is great and we liked using it. But it is of no use to us, if this issue is not fixed/addressed by SONY.
I would recommend this to a friend!
Written by a customer while visiting sony.com