Customer reviews from geappliances.com
GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Average customer rating
3.2
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
178
4 Stars
67
3 Stars
62
2 Stars
68
1 Star
130
51%of customers recommend this product.
(
234 out of
456)
Customer Reviews for GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
2
Issues with dishwasher after 3 years.
on January 28, 2023
Posted by: KBT326
from Bay Area, CA
Dishwasher has issues after just 3 years. The racks are rusty and breaking, which upon reading other reviews seems to be a common occurrence. I don't even see the option to purchase replacement rack in their parts. We have also started having a draining issue. At the end of the cycle the water just stays at the bottom. Upon speaking to personal at home appliance stores, dishwashers are supposed to have a life of closer to 10 years. By the time you buy replacement parts and pay someone to fix it, you might as well purchase a better quality one with less headaches. Will not be buying a GE for our next dishwasher.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Tierra@GEA, GE Appliances, January 30, 2023
Hi,
Oh no! We're so sorry that you're having issues with your dishwasher.
It is not possible to determine the product failure rate, lifespan , life expectancy, or life cycle of an appliance, even an approximate age. There are many variables involved, like: frequency of use, type of use, location of appliance (ex. high humidity; near the ocean; etc.), care, and maintenance.
If excessive water is remaining in the bottom of the dishwasher, there are a few things that can cause this issue.
Please refer to the link below:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=16240&_ga=2.118091136.888432707.1675090366-132335501.1644413847
If none of the above suggestions work, service may be needed. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Also, here is the link to order a replacement rack:
https://www.geapplianceparts.com/store/parts/spec/WD28X26099
Again, we're so sorry about the trouble. Thank you for choosing GE Appliances for your home. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Very dissappointed
on February 8, 2023
Posted by: TXGIRL22
from Prosper, TX
After just about 3 years the power board when on this dishwasher as well as the internal parts completely rusted and coating is gone on the racks. For the cost of this machine this is a complete shame. VERY DISAPPOINTED!
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE_Appliances, February 9, 2023
Hello! We are so disappointed to hear that you are having issues with your dishwasher so soon in its lifespan, and we are so sorry for the inconvenience this has been for you.
We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. We will gladly share your concerns with our product design team.
We also understand that there is always room for improvement. We will gladly share your concerns with our product design team.
-Charlie@GEA
We understand how important it is that a unit has great longevity, and we apologize that this unit has not lasted as long as you expected. We will gladly share your concerns with our product design team.
We also understand that there is always room for improvement. We will gladly share your concerns with our product design team.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
My wife has incessantly complained about this...
on February 20, 2023
Posted by: Donna Rasicci
from Canton, OH
We got this as part of our new home purchase so I'm looking at a new Frigidaire-brand dishwasher. The buttons on the top stick, the label overlay around the buttons fall off, and it has rust inside. Now it is three years later and I am not satisfied so I am making my husband buy me a new one. I had a GE-authorized repairman look at it (that was a chore in and of itself), but he said that it was functioning. Thanks, GE.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, February 22, 2023
Hello - We really appreciate you taking time to share your review and experience. It is always important for us to know.
We're so incredibly sorry to hear about the control panel issues and rusting your are noticing. We know how troublesome and frustrating that can be, we're sorry that we let you down. We went ahead and forwarded some of this knowledge over to our product team to review.
Thank again for sharing your review. It means a lot to us.
Jonathon@GEA
We're so incredibly sorry to hear about the control panel issues and rusting your are noticing. We know how troublesome and frustrating that can be, we're sorry that we let you down. We went ahead and forwarded some of this knowledge over to our product team to review.
Thank again for sharing your review. It means a lot to us.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
great
on February 25, 2023
Posted by: fats2000
from albany ny
washes the dishes and that is all I wanted. Reasonably priced
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Rusting Racks
on February 27, 2023
Posted by: Doll 4
from Durham, NC
My racks have rust spots on them and it's only 2 yrs old.
Is there a coating or something I can do to treat the spots?
Also, is the top rack height adjustable?
Is there a coating or something I can do to treat the spots?
Also, is the top rack height adjustable?
The dishwasher came with our house in Dec 2020.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Adrian@GEA, GE_Appliances, March 2, 2023
Greetings! Thank you for taking the time to provide us with your feedback. We are so sorry to hear that your dishwasher rack is experiencing rusting issues. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor Quality & Workmanship
on March 4, 2023
Posted by: VAJLS3
from Virginia
GE Dishwasher Silver/Gray Plastic Tub Interior, Silver outside
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Dianna@GEA, GE_Appliances, March 7, 2023
Hey there- Thank you for taking the time to send us your review. We appreciate you choosing us for your purchase and hope that your dishwasher becomes a favorite and highlight in your kitchen space. We strive to providing convenient affordable appliances for our customers and your review lets us know we are on the right track. If we can help with anything else, you may need in the future please let us know. Take care. Dianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Poor quality/workmanship
on March 22, 2023
Posted by: ElizabethN
from Ohio
GDT535PSM0SS dishwasher was installed March 2019 and the upper and lower racks are not safe to use due to rust. We do not have hard water or issues with any of our other appliances (all GE).
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra@GEA, GE Appliances, March 23, 2023
Hi,
Thank you for posting a review on your GE Appliances dishwasher. We are very sorry to hear of the difficulty you have had with the unit. We certainly understand how this could be frustrating.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a great day. - Tierra@GEA
Thank you for posting a review on your GE Appliances dishwasher. We are very sorry to hear of the difficulty you have had with the unit. We certainly understand how this could be frustrating.
An agent will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
We appreciate your patience. Have a great day. - Tierra@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Too much rust
on April 12, 2023
Posted by: Marlo22
from MD
Bottom rack started to rust almost immediately after using it.
I’ve had it since 2019.
I’ve had it since 2019.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
1
Value
4
Response from geappliances.comBy Jonathon@GEA, GE Appliances, April 13, 2023
Hello - Thank you for taking some time to share your feedback and experience.
We're sorry to hear about the bottom rack rusting out on you, that really can be a hassle to deal with. We are always working towards improvements on dishwasher racks, as we know rusting is the last thing anyone wants to happen.
Also, we are going to make sure we share your feedback with our product team. This way they can research and make improvements where needed.
Thank you again for sharing. We hope you have a great week. - Jonathon@GEA
We're sorry to hear about the bottom rack rusting out on you, that really can be a hassle to deal with. We are always working towards improvements on dishwasher racks, as we know rusting is the last thing anyone wants to happen.
Also, we are going to make sure we share your feedback with our product team. This way they can research and make improvements where needed.
Thank you again for sharing. We hope you have a great week. - Jonathon@GEA
Written by a customer while visiting geappliances.com