Customer reviews from geappliances.com
GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Average customer rating
3.2
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
178
4 Stars
67
3 Stars
62
2 Stars
68
1 Star
130
51%of customers recommend this product.
(
234 out of
456)
Customer Reviews for GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
2
Worked Well...While It Still Worked
on November 14, 2022
Posted by: Alicia1
from Nashville
Had a new home built and this is the dishwasher the builder installed. After less than two years, it stopped working. We were given the run around on the replacement part from April 2022 until today November 2022. GE just informed us that the motherboard has been discontinued. I am in total disbelief and WILL not purchase another GE dishwasher.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Mel@GEA, Ge appliances, November 15, 2022
Hi, Thanks for leaving a review. We appreciate you choosing GE Appliances and we'd like to apologize for the issues you're having with this dishwasher. We understand your frustration and we'll pass along your comments to our engineering staff for improvements. Thanks for letting us know. Take care! -Mel@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Only dishwasher I’ve ever had that rusted
on November 16, 2022
Posted by: Cat90
from Cincinnati
The lower basket of the dishwasher started rusting after only 2 years of light use. We don’t run it every day - usually every other day or sometimes longer spans between use. The upper basket is starting the same thing! I have had other brands in the past that lasted for years and never had a rust problem. Wouldn’t buy this GE again.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 21, 2022
Thank you for connecting with us! We’re so sorry to hear that dishwasher racks are rusting! At GE Appliances, we strive to deliver the highest quality products and services that meet every need of our consumers; however, we understand that there is always room for improvement. This said, we would like to apologize for any inconvenience these racks have caused you over the past two years.
Please know that an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we’ll be happy to investigate this situation further.
We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Please know that an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we’ll be happy to investigate this situation further.
We hope this helps, and we look forward to hearing from you. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Rusty baskets mar an otherwise good product
on November 22, 2022
Posted by: foonon
This dishwasher came with our home. After about two years of use, like other reviewers here, the coating on the baskets (upper and lower) started to peel and the rust set in. Now one of the prongs on the bottom has broken and the rust is getting intollerable. This has never been a problem for any other brand of dishwasher that we've used.
Is there a replacement program for these?
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
3
Value
3
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 23, 2022
Hello!
We appreciate you taking the time to reach out to us! We’re so sorry to hear that your dishwasher’s racks are rusting! This is certainly not the experience we wish for our consumers to have!
Please know that an agent has reached out to you via email to gather more information on this situation. If you can respond at your earliest convenience, we’ll be happy to investigate this issue further.
Thank you for being the best part of GE Appliances; we look forward to hearing from you. Wishing you well – Matthew@GEA
We appreciate you taking the time to reach out to us! We’re so sorry to hear that your dishwasher’s racks are rusting! This is certainly not the experience we wish for our consumers to have!
Please know that an agent has reached out to you via email to gather more information on this situation. If you can respond at your earliest convenience, we’ll be happy to investigate this issue further.
Thank you for being the best part of GE Appliances; we look forward to hearing from you. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Rusting racks
on November 22, 2022
Posted by: Griffplus5
from Simi Valley, CA
We just purchased a home, which is only 3 years old, ran our first load and noticed that the baskets on both the top and bottom have begun to peel and rust.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, November 23, 2022
Greetings!
We’re so sorry to hear that your dishwasher racks are rusting! While we always strive to deliver the highest quality products and services that meet every need of our consumers, we understand that there is always room for improvement. With this said we would like to apologize for any inconvenience this issue has caused you.
Additionally, an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we will be happy to investigate this issue further.
Thank you for being the best part of GE Appliances, and congratulations on your new home! We look forward to hearing from you. Wishing you well – Matthew@GEA
We’re so sorry to hear that your dishwasher racks are rusting! While we always strive to deliver the highest quality products and services that meet every need of our consumers, we understand that there is always room for improvement. With this said we would like to apologize for any inconvenience this issue has caused you.
Additionally, an agent has reached out to you via email to gather more information on this situation. Please respond at your earliest convenience and we will be happy to investigate this issue further.
Thank you for being the best part of GE Appliances, and congratulations on your new home! We look forward to hearing from you. Wishing you well – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
Clean but loud
on November 30, 2022
Posted by: Kacy22
from Black Diamond Wa
Dishwasher does a fabulous job of cleaning and sanitizing dishes but it comes at a price. It is incredibly loud and with an open concept great room kitchen area I literally cannot do dishes if anybody’s here which makes it incredibly difficult when I have people over for the holidays and need to get a load running while we’re entertaining in the family room - we can’t hear each other talk over this dishwasher. It may possibly get relocated to our family cabin so I can buy myself an ultra quiet dishwasher for this entertaining space. I would not discourage anyone from buying this dishwasher, but I would encourage you to put it in a kitchen that is well separated from your entertaining space.
Features
4
Performance
3
Quality
4
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, December 6, 2022
Hello - We appreciate you taking the time to write a review. We're glad you enjoy the cleaning performance of this dishwasher! However, we are sorry to hear that this unit is quite loud. This is certainly not the experience we'd want you to have, and we apologize for the inconvenience this has caused. We understand that would not be very enjoyable, especially when you have guests over.
Please refer to the following link that explains and possibly troubleshoots any noises you may hear: https://www.geappliances.com/shop?search_query=dishwasher+noise&results=support.
We strive to provide the best possible quality and design and will share your review with our product development team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Please refer to the following link that explains and possibly troubleshoots any noises you may hear: https://www.geappliances.com/shop?search_query=dishwasher+noise&results=support.
We strive to provide the best possible quality and design and will share your review with our product development team for any necessary improvements. Please contact us if you have any questions or concerns; we'd be glad to help! We wish you the very best. -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Rusted racks
on December 4, 2022
Posted by: Jeffofutah
from Utah
We have had this dishwasher less than 2 years and the racks are all rusted out.
Features
5
Performance
3
Quality
1
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, December 9, 2022
Greetings! Thank you for connecting with us! We’re so glad to see that you are enjoying the appearance and features that this dishwasher brings to your home; however, we also understand just how frustrating rusted racks can be. Because of this, we would like to apologize for any disappointment or inconvenience these dishwasher racks have caused you.
Please know that an agent has reached out to you via email to gather more information on this situation. If you can respond at your earliest convenience, we’ll be happy to investigate this further.
Thank you for being the best part of GE Appliances; we look forward to hearing from you. All the best – Matthew@GEA
Please know that an agent has reached out to you via email to gather more information on this situation. If you can respond at your earliest convenience, we’ll be happy to investigate this further.
Thank you for being the best part of GE Appliances; we look forward to hearing from you. All the best – Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
2
BOTH RACKS ARE RUSTY
on December 14, 2022
Posted by: Mark307
from Riverside, CA
We've had our dishwasher for 3 years and it works very well. I like the performance of the dishwasher. However, the racks have gotten extremely rusty, which is surprising because our previous dishwasher racks took almost 7 years before they became rusty. I'm sure no one wants to purchase racks every few years. I hope other parts of the dishwasher are not deteriorating as easily.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
2
Value
3
Response from geappliances.comBy Shayla@GEA, GE_appliances, December 19, 2022
Hello - We are sorry to hear that your racks have rusted after 3 years. This is certainly not the experience we'd want you to have, and we'd love to help you!
The racks are PVC coated. When loading the dishwasher, gently load your dishes. Ensure sharp objects (such as knives) do not nip the coating of the racks. Water will seep in and rust beneath the coating if they get scratched or cut.
You may view our recommended loading techniques on page 8 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf&_ga.
We recommend you get replacement racks. You may purchase them within our parts store here: https://www.geapplianceparts.com/store/parts/assembly/GDT535PSMBSS
We value your feedback and are always looking for ways to improve. If you need anything, please give us a call; we'd be glad to help! -Shayla@GEA
The racks are PVC coated. When loading the dishwasher, gently load your dishes. Ensure sharp objects (such as knives) do not nip the coating of the racks. Water will seep in and rust beneath the coating if they get scratched or cut.
You may view our recommended loading techniques on page 8 of your owner's manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-55124-5.pdf&_ga.
We recommend you get replacement racks. You may purchase them within our parts store here: https://www.geapplianceparts.com/store/parts/assembly/GDT535PSMBSS
We value your feedback and are always looking for ways to improve. If you need anything, please give us a call; we'd be glad to help! -Shayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Both racks Rusted away!
on January 22, 2023
Posted by: Itvh
from Menifee,ca
Got this with my new Lennar home have had it a year and a half and the racks have rested enough that I don’t think it’s safe for my family to have it or use it. GE won’t cover it.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Mike@GEA, GE Appliances, January 23, 2023
Hi there,
Thank you so much for reviewing your dishwasher. We're so sorry to hear that your dishwasher racks have rusted and know how stressful that is. This isn't what we want for our customers. Please be on the lookout for an email from one of our agents soon. Best wishes. Mike@GEA
Thank you so much for reviewing your dishwasher. We're so sorry to hear that your dishwasher racks have rusted and know how stressful that is. This isn't what we want for our customers. Please be on the lookout for an email from one of our agents soon. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com