Customer reviews from geappliances.com
GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Average customer rating
3.2
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
178
4 Stars
67
3 Stars
62
2 Stars
68
1 Star
130
51%of customers recommend this product.
(
234 out of
456)
Customer Reviews for GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
2
MAYBE ITC WAS JUST A FLUKE WASHER
on April 13, 2022
Posted by: Mephastopheles
from Elkridge, Maryland
Product ran fine for four years and then fell into disrepair. We were told it was the service board and that it would be cheaper to buy a new machine then to have it repaired. Later found out that wasn't so. An expensive lesson.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, April 14, 2022
Hello there,
Thank you so much for sharing your review with us. Your comments are a key part in helping us make improvements to our products. We're awfully sorry to hear about the service board on your dishwasher and understand how infuriating that is. If you haven't done so, please consider scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Hope this is helpful. Take care. Mike@GEA
Thank you so much for sharing your review with us. Your comments are a key part in helping us make improvements to our products. We're awfully sorry to hear about the service board on your dishwasher and understand how infuriating that is. If you haven't done so, please consider scheduling a service appointment. You can schedule an appointment by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Hope this is helpful. Take care. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Does Not Clean Dishes
on April 16, 2022
Posted by: Joe1616
I recently started using this dishwasher as a part of a house purchase. I have already cleaned both the fine and ultra fine filters. To make it as simple as possible, our four year old model does not clean dishes to any real extent. It leaves pieces of food and grease on the products. I have never had a worse dishwasher.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, April 20, 2022
Hello - Thanks for the review. So sorry to hear that your dishwasher isn't cleaning your dishes as expected. To achieve the best wash performance, make sure the incoming water temperature is at least 120 degrees F. WE suggest running the hot water at the kitchen sink before starting a cycle.
Here's an article that provides a few tips and tricks that can improve its wash performance: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17452&_ga=2.70885779.2087135497.1650374863-1706229011.1648148062
If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.204038675.2087135497.1650374863-1706229011.1648148062
We hope that this helps. Let us know if any questions or concerns come up. Thanks again! -Mikayla@GEA
Here's an article that provides a few tips and tricks that can improve its wash performance: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17452&_ga=2.70885779.2087135497.1650374863-1706229011.1648148062
If the above doesn't resolve the issue, make use of the warranty by scheduling service. You can schedule an appointment by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm?_ga=2.204038675.2087135497.1650374863-1706229011.1648148062
We hope that this helps. Let us know if any questions or concerns come up. Thanks again! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
They don't make 'em like they used to...
on April 21, 2022
Posted by: Sammi2
from Myrtle Beach
Our new home came with this GE Profile dishwasher. It leaks to the left side, does not clean the dishes well (I always rinse the dishes really well before loading), leaves glasses spotty, awkward button start and is very difficult to get the steam markings off of. I have owned GE appliances for years. I expected so much more from the Profile Series.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Joyce@GEA, GE_Appliances , April 25, 2022
Hello- We are so sorry to hear you are having this issue with your dishwasher. We can understand how frustrating this is for you and your family and want to help. Please review the following link that will have cleaning tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.48870053.2033124334.1650904081-286710438.1648489339&_gac=1.162270472.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE
Dishwasher Leaking:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18911
If the above information doesn't help, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39347&_ga=2.48870053.2033124334.1650904081-286710438.1648489339&_gac=1.162270472.1649717591.EAIaIQobChMImZ3M7YyN9wIVnGxvBB01OgI6EAAYASAAEgI88_D_BwE
Dishwasher Leaking:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=18911
If the above information doesn't help, please take advantage of your warranty and reach out to GE Consumer Service at 1-800-432-2737. Thank you! Joyce@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Great Features, works like a charm!!
on May 2, 2022
Posted by: psharm
from Beaverton, OR
Works amazing, havent seen any issues from the product. We love it.
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Excellent performance
on May 17, 2022
Posted by: taps031204
from Anderson,SC
We are a family of 4 who generally eat 3 meals a day at home, together. This dishwasher can easily handle the volume and mess of dishes we use on a daily basis. Absolutely elated with this appliance.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Door latch issues started 6 after purchase
on June 20, 2022
Posted by: TKots
from Dublin, CA
Door latch issues started malfunctioning 6 after purchase and door would not lock, just make beeping sound. Also, I have to thoroughly rinse the dishes before putting them through the washer, otherwise everything on the tops rack ends up dirtier after the wash than before the wash
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, June 21, 2022
Oh no! This is never something we like to hear, and we are so sorry for the inconvenience this has caused for you. We can certainly imagine your frustration with a dishwasher that does not clean as you would expect and has issues with the latch on the door.
Washing performance can is reliant on a number of different factors. First, we would recommend verifying that the inlet water temperature is hot enough. This can be checked by running the faucet nearest the dishwasher on its hottest setting and verifying the temperature reaches at least 120 degrees Fahrenheit. If possible, be sure that "Boost" wash temp is selected. Also, be sure that you are using a high-quality dish detergent and rinse aid along with making sure that the filter is not clogged. More information and steps to improve performance are available on page 19 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000239-1.pdf
As for the issue with the door latch, we are confident that our factory service team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this information helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
Washing performance can is reliant on a number of different factors. First, we would recommend verifying that the inlet water temperature is hot enough. This can be checked by running the faucet nearest the dishwasher on its hottest setting and verifying the temperature reaches at least 120 degrees Fahrenheit. If possible, be sure that "Boost" wash temp is selected. Also, be sure that you are using a high-quality dish detergent and rinse aid along with making sure that the filter is not clogged. More information and steps to improve performance are available on page 19 of the use and care manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-4000239-1.pdf
As for the issue with the door latch, we are confident that our factory service team will be able to address this issue for you. They can be contacted by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope that this information helps, and please feel free to let us know if there are any ways we can assist you in the future. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Good basic dishwasher
on July 8, 2022
Posted by: SueGup
from Elyria, OH
The dishwasher is very loud, that is my only complaint about it.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Mike@GEA, GE Appliances, July 12, 2022
Hi,
Thank you so much for giving us your feedback on this dishwasher. We're pleased to see how much you love the features and design. Our apologies for the noise as we know that can be quite a headache to deal with. Please let us know if you have any troubles. Best wishes. Mike@GEA
Thank you so much for giving us your feedback on this dishwasher. We're pleased to see how much you love the features and design. Our apologies for the noise as we know that can be quite a headache to deal with. Please let us know if you have any troubles. Best wishes. Mike@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
DO NOT BUY!!!!!! The absolute WORST dishwasher!!!!
on October 30, 2022
Posted by: CP3MOM
from Gilbert, Arizona
I had the absolute misfortune of having my home warranty replace my dishwasher with this absolute piece of crap. All of the parts are cheap. The top panel I’ve had to replace now three times. The dishes have never come out clean. The cycles run for well over two hours. Do not waste your money or time on this product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Shayla@GEA, GE_appliances, November 1, 2022
Hello - We regret to hear that you've needed to replace the top control panel three times, the dishes never come out clean, and that the cycles are too long. We understand that would be quite bothersome, and we apologize for any trouble this has caused. We'd love to help you have a better experience.
If there is food or detergent residue left on your dishes when the wash cycle is complete, there are a few things you can do to improve your dishwasher's cleaning performance. Please review the following link to improve wash performance: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933&_ga.
It is normal for dishwashers to run for up to two hours or more under certain conditions. Cycles times vary because of the clean sensors due to the sensor extending or decreasing cycle time and number of fills based on the soil level. You may learn more about dishwasher run time here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38926&_ga.
Regarding the top panel, please know if you buy parts directly from us, all parts are covered under a limited one-year warranty. If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge. -- If service is needed, you can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope you find this response insightful. We will share your review with our quality team because we are constantly searching for ways to improve. We're always here if you have any questions or concerns. Take care, Shayla@GEA
If there is food or detergent residue left on your dishes when the wash cycle is complete, there are a few things you can do to improve your dishwasher's cleaning performance. Please review the following link to improve wash performance: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38933&_ga.
It is normal for dishwashers to run for up to two hours or more under certain conditions. Cycles times vary because of the clean sensors due to the sensor extending or decreasing cycle time and number of fills based on the soil level. You may learn more about dishwasher run time here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=38926&_ga.
Regarding the top panel, please know if you buy parts directly from us, all parts are covered under a limited one-year warranty. If your part fails because of a manufacturing defect within one year from the date of original purchase, we will provide a new or, at our option, rebuilt part without charge. -- If service is needed, you can schedule service by calling 1-800-432-2737 or online here: https://www.geappliances.com/ge/service-and-support/service.htm.
We hope you find this response insightful. We will share your review with our quality team because we are constantly searching for ways to improve. We're always here if you have any questions or concerns. Take care, Shayla@GEA
Written by a customer while visiting geappliances.com