Hi there, and thanks for reaching out. We really hate to hear you're having some trouble with getting the unit started, especially as it's so new. That is certainly not the ownership experience we want to provide, and know this must be frustrating. We'd like to assist.

Please make sure the dishwasher door is closed tightly and is latched correctly. If there is an obstruction preventing it from latching, that can cause issues. You also may want to try disconnecting the unit from power for a few minutes before reconnecting; this resets the electrical components and can often resolve an issue.

If you need further instructions on possible troubleshooting steps, you can view our Dishwasher FAQs here: https://www.geappliances.com/ge/service-and-support/faq-dishwasher.htm

As you are within your warranty period, we would certainly recommend scheduling service if the above steps don't resolve the issue. You can reach our service department at 1-800-432-2737 M – F 7 a.m. – 10 p.m. ET and on weekends from 8 a.m. – 6 p.m. ET. If you prefer, you can also schedule online at https://www.geappliances.com/ge/service-and-support/service.htm

We sincerely hope you are able to get your unit in working order soon, so you can start enjoying your new dishwasher! Best wishes -Sarah@GEA