Customer reviews from geappliances.com
GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Average customer rating
3.2
(505 Reviews)
Rating breakdown 505 reviews
5 Stars
178
4 Stars
67
3 Stars
62
2 Stars
68
1 Star
130
51%of customers recommend this product.
(
234 out of
456)
Customer Reviews for GE - 24" Top Control Tall Tub Built-In Dishwasher - Stainless Steel
Customer Rating
1
Dishwasher broke within a month
on December 28, 2021
Posted by: JMHenderson
from Henderson, NV
The dishwasher will not work. In trouble shooting, it appears that the system is reflecting that the door is still open
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
3
Response from geappliances.comBy Guy@GEA, GE Appliances, January 3, 2022
Hello there, we're so sorry to hear that within the first month of you owning it, your dishwasher is no longer working as it should. We can imagine how stressful this has been for you and we're happy to help.
Based on your description, it seems there may be an issues with the latch. For the best help, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Our technicians are fit to make sure you'll be taken care of. We're wishing you the best and we appreciate you bringing this to our attention. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances.
Guy@GEA
Based on your description, it seems there may be an issues with the latch. For the best help, we recommend taking advantage of your warranty and scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
Our technicians are fit to make sure you'll be taken care of. We're wishing you the best and we appreciate you bringing this to our attention. Your feedback goes a long way in us making sure we're capitalizing on opportunities to improve upon our appliances.
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Terrible Dishwasher
on December 30, 2021
Posted by: Bobatea
from Streetsboro, OH
This dishwasher came with our Ryan Home which is only 2 years old. Dishwasher won't start and the control panel won't light up. Circuit breaker and power is OK. I expected GE to be better than this!!!
No, I would not recommend this to a friend.
Performance
1
Quality
1
Response from geappliances.comBy Guy@GEA, GE Appliances, January 5, 2022
Hello there, we're so sorry to hear your dishwasher has quit working after just two years. We can imagine how frustrating this is considering we'd never expect this for our consumers. We see where you have a service appointment scheduled, so we want you to know we're confident our technician will be able to get you taken care of. Thank you for bringing this to our attention.
Guy@GEA
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Non-functional after <8 months
on January 5, 2022
Posted by: Pete_NoLatch
I've had my dishwasher (model gdt535psm5ss) since about May 2021. Today (January 5, 2022) the dishwasher will not run any cycle. Instead, any attempt to run a cycle results in 3 beeps and an amber light on the front.
Troubleshooting indicates either the door latch has failed (all lights blinking when door closed with troubleshooting mode active) or one of the boards on the device has failed (lack of communication from latch to elsewhere). I've never slammed or forced the door shut, and visual inspection of the latch reveals no clear flaw or breakage.
Given that I've had the machine less than a year and only use it about 3 times a week, I'm not impressed and will look elsewhere for dishwashers in the future. Do not recommend.
Troubleshooting indicates either the door latch has failed (all lights blinking when door closed with troubleshooting mode active) or one of the boards on the device has failed (lack of communication from latch to elsewhere). I've never slammed or forced the door shut, and visual inspection of the latch reveals no clear flaw or breakage.
Given that I've had the machine less than a year and only use it about 3 times a week, I'm not impressed and will look elsewhere for dishwashers in the future. Do not recommend.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GE Appliances, January 11, 2022
Hello,
Thanks for sharing your experience with your dishwasher. We understand that your dishwasher not running can be frustrating especially since you have already tried to troubleshoot.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our technicians will be able to fix the issue for you. If you should need further help, please reach out. We hope to keep you in the GEA family.
Kianna@GEA
Thanks for sharing your experience with your dishwasher. We understand that your dishwasher not running can be frustrating especially since you have already tried to troubleshoot.
We recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
We are confident that one of our technicians will be able to fix the issue for you. If you should need further help, please reach out. We hope to keep you in the GEA family.
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Expect better from GE
on February 1, 2022
Posted by: ReneeP825
from Cape Coral, FL
Our brand new home (July 2019) came with GE appliances. It has not even been 3 years and our dishwasher is dead! The dishwasher started beeping at random times and now is completely dead (outlet is getting power) not too mention the racks have been rusting for some time now. Upon reading reviews, I see that I am not the only one with this issue. I expect a company like GE to stand behind their product when this is a common/repeat issue as it appears in these reviews. This is widespread quality issue with your product GE…do better! Perhaps this is a recall that needs to be further investigated since so many customers are having the same experience.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Gina@GEA, GE_Appliances, February 2, 2022
Hello - Thank you for reaching out. We're so sorry to hear your dishwasher has stopped working and that the racks have rusted. We've sent an e-mail your way to collect some additional information. Please respond at your earliest convenience. Best regards. -Gina@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
I expect better from GE
on February 8, 2022
Posted by: Kat7776
from Richmond, Va
We bought our new home in 2020 and this was the dishwasher installed. About 6 months ago just one month after the warranty expired our dishwasher started beeping randomly and losing power. We would reset the power. Unplug and plug the dishwasher back in. Eventually it would turn back on. We even had our home builders warranty department check out the electrical plug and circuit breaker to ensure no issues. It all checked out fine. At 18 months the dishwasher has died. It’s apparent from your reviews that this is a huge issue with this model. Has there been a recall or fix for this issue? As it stands now, we will no longer buy GE products. 18 months is unacceptable. Also the rusting of the racks is absolutely horrible.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 9, 2022
Hi - We are truly sorry to hear about the issues you've had with your dishwasher. This sounds incredibly frustrating and isn’t the ownership experience we want for you. We’ll be sending you an email to gather additional information so this situation can be further looked into. We wish you had a better experience than this! – Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Will never dry your dishes. I’m on my 3rd one
on February 8, 2022
Posted by: Jojobas
from Tampa Florida
My GE dishwasher broken down and needed to be replaced three times within the first year of owning it. None of those three dishwashers actually dried my dishes. Interestingly every single new house on my block that came with a GE dishwasher is experiencing the same problem no matter what type of model they got.
I’ve noticed they delete bad reviews so if you see this before it gets deleted save yourself time and money and buy any other brand.
I’ve noticed they delete bad reviews so if you see this before it gets deleted save yourself time and money and buy any other brand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, February 10, 2022
Hi there, We appreciate the chance to help out and apologize for your dishwasher experience! Here are some great tips that may help with your dish drying concern: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17451. Hope this helps! If any questions come up, we're here for you. All the best. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
My dishwasher died after two years
on March 10, 2022
Posted by: Manny d
from New Jersey
My GE dishwasher died today. Never expected that a GE washer will last for only two years. Very disappointed. Never gonna recommend GE product to anyone.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
4
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, March 18, 2022
Hello,
Thanks for telling us about your experience with your dishwasher. We're sorry to hear that it died, and that you would not recommend us. The inconvenience is understood, and we took a look at your case with us, and can see that we were able to get this taken care of.
We hope that you are pleased with the help that we were able to provide, and that you will continue to look to GE for your appliance needs.
Although we don't anticipate that you will have any additional issues, we are here to help if any questions come up.
Take care,
Kianna@GEA
Thanks for telling us about your experience with your dishwasher. We're sorry to hear that it died, and that you would not recommend us. The inconvenience is understood, and we took a look at your case with us, and can see that we were able to get this taken care of.
We hope that you are pleased with the help that we were able to provide, and that you will continue to look to GE for your appliance needs.
Although we don't anticipate that you will have any additional issues, we are here to help if any questions come up.
Take care,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Piece of poo
on March 18, 2022
Posted by: JoshVA
from Fredericksburg VA
Went out in less then 2 years no longer powers on. GE is straight up garbage.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, March 23, 2022
Hi there, we're so sorry to learn your dishwasher stopped powering on after just 2 years. This is never what we want for our consumers so we can imagine how aggravating this has been to deal with.
For the best help, we'll be sending you an email to gather more information so please be on the lookout for that. All the best.
Guy@GEA
For the best help, we'll be sending you an email to gather more information so please be on the lookout for that. All the best.
Guy@GEA
Written by a customer while visiting geappliances.com