Customer reviews from cafeappliances.com
Café - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Average customer rating
4.5
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
218
4 Stars
52
3 Stars
14
2 Stars
7
1 Star
12
90%of customers recommend this product.
(
253 out of
282)
Customer Reviews for Café - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Customer Rating
5
This is what it feels like to love cooking??!!
on August 6, 2022
Posted by: Valorie new cooktop
from Central FL
This cooktop is amazing!!! I’ve cooked using a gas range, a regular radiant electric range and radiant electric cooktop and there is no comparison to this cooktop. This is the best cooking appliance I’ve ever used and I’m so glad we chose it. I couldn’t be happier! This thing heats up & cools down so fast that it has totally changed the way I cook everything. Words can’t even express how pleased I am with the performance, ease of installation and ease of use of this device. If I could give it 1000 stars I would. Best purchase I’ve made all year!!!
Note: The new 36” cooktop replaced a super old 46 “ cooktop. The wood framing in the back is temporary until the downdraft vent is installed. Also we added a cutting board to fill the rest of the space on the side.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Really Beautiful!!
on August 7, 2022
Posted by: mkmuir
from Cary, NC
This cooktop is very lovely. It was easy to install and I've had a great time cooking with it. Super easy to use and cleans up like a charm. I'm new to induction cooking so I am learning to watch things pretty carefully. Overall would definitely buy again!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it!!
on October 26, 2022
Posted by: My favorite new toy
from Fort Lauderdale
Didn’t know what I was missing until my first few times using my cafe induction cooktop top. I love to cook and living in FL it’s sometimes hard to find gas in your area. My new home does not have gas as an option unless I wanted to put in a massive tank in my property, and the cost to fill them can be costly. I heard about induction cooktops and our friends had a cafe. I gotta say it’s the closest technology to cooking on gas. We bought some All Clad cookware. I didn’t appreciate just how quickly a pot of water takes to boil. About 90 seconds!! I was so impressed. The food cooks evenly too. We also have a Cafe double microwave and wall oven. So far we’re impressed with all our Cafe appliances. The app is a great too. It sends you a notification when your stove top is turned on as a safety feature in the event you got the digital button by accident to alert you tgat the cooktop is on.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Very disappointed
on January 28, 2023
Posted by: EPMaureen
from Estes Park CO
After only a few months, the glass cracked and we have no idea why.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Café , January 30, 2023
Hello - Thank you kindly for the review and feedback. It is extremely important to us.
We are so sorry to hear about the glass top cracking, that is definitely frustrating and troublesome to deal with. We are definitely going to forward this over to our product team to review. Again, we apologize about the damage.
Stay safe out there.
Jonathon@Café
We are so sorry to hear about the glass top cracking, that is definitely frustrating and troublesome to deal with. We are definitely going to forward this over to our product team to review. Again, we apologize about the damage.
Stay safe out there.
Jonathon@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
1
inconsistent
on March 7, 2023
Posted by: Cynthia Junghans
from Boynton Beach Florida
Induction burners stay hot for a long period of time
Induction burners can be turned on by placing something on the burner
The lock button has to be used at all times - especially when leaving your house in case you have a cat We now shut the breaker off when leaving the house
The fan for the induction burners is loud - very loud - if you use a burner on any setting more than medium low the fan goes on
The unit shuts itself off if you use two burners on high at the same time
The red indicator light for each burner will blink on and off then the burner shuts its self
off
The color of the cook top is odd I thought it wouldn't be bad with stainless appliances
every single person in my kitchen asks why the cook top is this color
The humming of the burners is more than annoying I bought all new all clad induction pots and pans the noise is similar to your brain as noise on a chalk board more than irritating
Induction burners can be turned on by placing something on the burner
The lock button has to be used at all times - especially when leaving your house in case you have a cat We now shut the breaker off when leaving the house
The fan for the induction burners is loud - very loud - if you use a burner on any setting more than medium low the fan goes on
The unit shuts itself off if you use two burners on high at the same time
The red indicator light for each burner will blink on and off then the burner shuts its self
off
The color of the cook top is odd I thought it wouldn't be bad with stainless appliances
every single person in my kitchen asks why the cook top is this color
The humming of the burners is more than annoying I bought all new all clad induction pots and pans the noise is similar to your brain as noise on a chalk board more than irritating
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , March 9, 2023
Greetings.
Thank you so much for providing us with honest feedback. When your new appliance does not live up to our expectations, we understand this causes huge frustrations. This is certainly not the experience we want for you.
We would love the opportunity to investigate further into why your burners can not be used at the same time. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel welcome to connect with us at any time. Thanks for choosing cafe when it comes to your kitchen's needs.
-Haley@Café
Thank you so much for providing us with honest feedback. When your new appliance does not live up to our expectations, we understand this causes huge frustrations. This is certainly not the experience we want for you.
We would love the opportunity to investigate further into why your burners can not be used at the same time. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Please feel welcome to connect with us at any time. Thanks for choosing cafe when it comes to your kitchen's needs.
-Haley@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Needs work -
on April 18, 2023
Posted by: birdydesign22
from Spokane, WA
Enjoy cooking on this, its been great. Only been installed for 4 months and the corners of the cooktop have chipped since it is made of glass. I am not hard on my appliances at all, was really disappointed on how there is no trim kit for around the glass cooktop. Also it is very touchy to water, etc. if boiling water and it splashes on the cook top, it can cause it to turn off, happens more than id like it to.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , April 19, 2023
Hello there.
It is very nice to hear that you can enjoy making a meal on your new cooktop. When it comes to induction cooking, certain things can be different to a normal cooktop such as boiling water and spillovers. We're happy to provide some further details.
First we would like to thank you for sharing your experience, this is reviewed by our product teams so that we can learn where improvements can be made in the future. Your induction cooktop will turn off when spill happen because at high and medium high settings, boil overs can cause smoking, and greasy spillovers may cause fire. Your safety is our first priority. We do see that you have recently spoken with one of our agents regarding the chip in your cooktop. Please feel welcome to reach back out if you have any further questions.
Thank you for making Café Appliances a part of your home.
-Haley@Café
It is very nice to hear that you can enjoy making a meal on your new cooktop. When it comes to induction cooking, certain things can be different to a normal cooktop such as boiling water and spillovers. We're happy to provide some further details.
First we would like to thank you for sharing your experience, this is reviewed by our product teams so that we can learn where improvements can be made in the future. Your induction cooktop will turn off when spill happen because at high and medium high settings, boil overs can cause smoking, and greasy spillovers may cause fire. Your safety is our first priority. We do see that you have recently spoken with one of our agents regarding the chip in your cooktop. Please feel welcome to reach back out if you have any further questions.
Thank you for making Café Appliances a part of your home.
-Haley@Café
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 19, 2023
Greetings! Thank you for taking the time to provide feedback. We are so sorry to hear that your new cooktop is experiencing issues with chipping. We know how frustrating this must be. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Absolutely love ❤️
on May 4, 2023
Posted by: SnLshangrala
from Florida
The induction cooktop has completely surprised us. We didn’t know much about it in the beginning, but have really grown to love it. Amazing.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, May 9, 2023
Hi there,
The cooktop looks amazing in your kitchen. This is such a beautiful model with many great cooking features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new cooktop for many years to come!
-Charlie@Cafe
The cooktop looks amazing in your kitchen. This is such a beautiful model with many great cooking features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new cooktop for many years to come!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Worked well for 1 year then failed
on July 1, 2023
Posted by: Alvingogi
from california
Worked really well for 1 year, then the right two burners started shutting off after only 5-10 minutes of use. This is totally unacceptable for a cooktop in this price range!
I really hope GE can provide a permanent solution. "resetting" the cooktop by shutting off the breaker has done nothing to resolve it. Thought we did our due diligence when researching this unit back in 2021.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, July 3, 2023
Hello,
We're sorry to hear about the issues you've experienced with the cooktop.
We recommend taking a look at the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
For the best assistance with this, we definitely recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe
We're sorry to hear about the issues you've experienced with the cooktop.
We recommend taking a look at the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
For the best assistance with this, we definitely recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe
Written by a customer while visiting cafeappliances.com