Customer reviews from cafeappliances.com
Caf - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Average customer rating
4.5
(304 Reviews)
Rating breakdown 304 reviews
5 Stars
218
4 Stars
52
3 Stars
14
2 Stars
8
1 Star
12
89%of customers recommend this product.
(
253 out of
283)
Customer Reviews for Caf - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Customer Rating
2
Needs work -
on April 18, 2023
Posted by: birdydesign22
from Spokane, WA
Enjoy cooking on this, its been great. Only been installed for 4 months and the corners of the cooktop have chipped since it is made of glass. I am not hard on my appliances at all, was really disappointed on how there is no trim kit for around the glass cooktop. Also it is very touchy to water, etc. if boiling water and it splashes on the cook top, it can cause it to turn off, happens more than id like it to.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Haley@Cafe, Café , April 19, 2023
Hello there.
It is very nice to hear that you can enjoy making a meal on your new cooktop. When it comes to induction cooking, certain things can be different to a normal cooktop such as boiling water and spillovers. We're happy to provide some further details.
First we would like to thank you for sharing your experience, this is reviewed by our product teams so that we can learn where improvements can be made in the future. Your induction cooktop will turn off when spill happen because at high and medium high settings, boil overs can cause smoking, and greasy spillovers may cause fire. Your safety is our first priority. We do see that you have recently spoken with one of our agents regarding the chip in your cooktop. Please feel welcome to reach back out if you have any further questions.
Thank you for making Café Appliances a part of your home.
-Haley@Café
It is very nice to hear that you can enjoy making a meal on your new cooktop. When it comes to induction cooking, certain things can be different to a normal cooktop such as boiling water and spillovers. We're happy to provide some further details.
First we would like to thank you for sharing your experience, this is reviewed by our product teams so that we can learn where improvements can be made in the future. Your induction cooktop will turn off when spill happen because at high and medium high settings, boil overs can cause smoking, and greasy spillovers may cause fire. Your safety is our first priority. We do see that you have recently spoken with one of our agents regarding the chip in your cooktop. Please feel welcome to reach back out if you have any further questions.
Thank you for making Café Appliances a part of your home.
-Haley@Café
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 19, 2023
Greetings! Thank you for taking the time to provide feedback. We are so sorry to hear that your new cooktop is experiencing issues with chipping. We know how frustrating this must be. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Looks great, works okay
on April 6, 2023
Posted by: Rex5
from Phoenix
Our cookware is supposedly all compatible with induction cooktops, but the burners only recognize about half of them. And they’re all the same line and same maker!! It’s super frustrating to pay this much for something and only be able to use half of it. Also it takes AGES for a pot of water to come to a boil.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 6, 2023
Hello,
Induction can be a fantastic addition to any kitchen, but it can be frustrating when it doesn’t work like you expect. Induction uses magnets to heat cookware directly, so to be compatible with induction your cookware simply needs to be magnetic. We recommend taking a look at the article below for things you can check when your burners aren’t working as well as they should.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34462
If none of that helps, and if you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@Café
Induction can be a fantastic addition to any kitchen, but it can be frustrating when it doesn’t work like you expect. Induction uses magnets to heat cookware directly, so to be compatible with induction your cookware simply needs to be magnetic. We recommend taking a look at the article below for things you can check when your burners aren’t working as well as they should.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34462
If none of that helps, and if you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Like
on March 31, 2023
Posted by: clr1
from WI
I really do like this cook top. Sometime I find that it heat more in the middle of the burners rather than all around
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love it
on March 29, 2023
Posted by: GinR
from New Jersey
Sleek and always looks clean. Cooks quickly and evenly.
I would recommend this to a friend!
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 13, 2023
Hello,
We’re thrilled that you’ve been enjoying your incredible induction cooktop and the attractive appearance that it brings to your kitchen. We really love how fast induction heats up, and the Gourmet Guided Cooking is a great way to try delicious new recipes. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re thrilled that you’ve been enjoying your incredible induction cooktop and the attractive appearance that it brings to your kitchen. We really love how fast induction heats up, and the Gourmet Guided Cooking is a great way to try delicious new recipes. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
New kitchen
on March 22, 2023
Posted by: 14u2nv
from Roseville ca.
Love the cook top finger control easy clean and bet of all looks good
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on March 11, 2023
Posted by: Dibonn67
from Ohio
So glad I didn’t get a gas cooktop. So easy and clean. Looks great.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 24, 2023
Greetings! We appreciate you providing us with your valuable feedback. We are happy to hear that you are loving your electric cooktop. This is such a beautiful model with many great cooking features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new cooktop for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great cooktop. Easy touch controls.
on March 9, 2023
Posted by: lovely appliance
from moses Lake, Wa
I gave it 4 stars rather than 5 because there are brown spots that are showing up under a few units that can not be cleaned with cooktop cleaner. I have a feeling it is from hot spots on pans that is causing the issue. If the glass was black rather than the gray I dont think it would show up as much
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Very easy to use!
on March 9, 2023
Posted by: joyroy
from WI
This is very easy to use. It heats up, and cools down super fast. I have had absolutely no issues with using this. It is also super easy to clean, and keep clean.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com