Customer reviews from cafeappliances.com
Caf - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Average customer rating
4.5
(304 Reviews)
Rating breakdown 304 reviews
5 Stars
218
4 Stars
52
3 Stars
14
2 Stars
8
1 Star
12
89%of customers recommend this product.
(
253 out of
283)
Customer Reviews for Caf - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Customer Rating
5
Great future
on July 26, 2023
Posted by: Izzy31
from Bradenton, Florida
Excellent product, we will recommend this cooktop to all our friends.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Luv'n the Induction
on July 16, 2023
Posted by: Padraig98
from Brock, Tx
Heats up quick, heat is consistent. Wifi integration works great.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Worked well for 1 year then failed
on July 1, 2023
Posted by: Alvingogi
from california
Worked really well for 1 year, then the right two burners started shutting off after only 5-10 minutes of use. This is totally unacceptable for a cooktop in this price range!
I really hope GE can provide a permanent solution. "resetting" the cooktop by shutting off the breaker has done nothing to resolve it. Thought we did our due diligence when researching this unit back in 2021.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, July 3, 2023
Hello,
We're sorry to hear about the issues you've experienced with the cooktop.
We recommend taking a look at the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
For the best assistance with this, we definitely recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe
We're sorry to hear about the issues you've experienced with the cooktop.
We recommend taking a look at the link below for troubleshooting steps:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=19175
For the best assistance with this, we definitely recommend scheduling an appointment with our factory service and repair team by calling 1-800-432-2737 Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
Let us know if you have additional questions as we're here and always happy to help! -Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love this cook top
on June 26, 2023
Posted by: Clayeh
from Iowa
I’ve cooked with cast iron on a propane stove for 40 years and I’ll need to adjust my timing. I’m used to putting a pan on, turning the propane all the way up, doing a few short chores, (3-4 minutes) while the pan heats before I can cook. My first time using my new Cafe cook top, I put a pan on set the element to high, turned around to get the oil and within 15 second the pan was smoking. I’ve also been able to get my pans to temperatures unattainable with my old gas stove. It makes searing steaks a breeze.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Induction cooktop
on June 10, 2023
Posted by: Beverage frudge
from Ashland oregjn
I like this very well. Wish the low setting were lower.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, June 12, 2023
Hello there,
Thank you for taking the time to reach out with this feedback.
We're happy to hear how much you like this stove. We hope that you continue to love your cooktop and that it gives you the convenience and quality that we work towards providing for our customers.
If you need anything else, please reach out and let us know.
-Charlie@Cafe
Thank you for taking the time to reach out with this feedback.
We're happy to hear how much you like this stove. We hope that you continue to love your cooktop and that it gives you the convenience and quality that we work towards providing for our customers.
If you need anything else, please reach out and let us know.
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks great, works well, easy 2 use, weird install
on May 18, 2023
Posted by: JinnKitch
from Boulder, CO
The cooktop looks great. Its controls are intuitive, responsive, and easy to use.
The only strange behavior we have seen so far is when it detected a problem with a small pot. Maybe it was because we poured boiling water into the pot before turning it on. It would turn itself off after a few seconds. This is a perfect case for using the app to provide more information, but there was nothing there. Big miss. Using the same pot with cold water has worked fine.
The other problem is the installation. It comes with a limited amount of thick tape, so after installation, there's this huge gap that 1. will collect crumbs and dirt underneath, and 2. will make the border much more vulnerable to chipping. The installers said this is what was provided in the package, so this needs to be fixed by GE/Cafe. There should be thin tape that attaches cleanly to the edge, so the cooktop can rest against the countertop all around the edge.
The only strange behavior we have seen so far is when it detected a problem with a small pot. Maybe it was because we poured boiling water into the pot before turning it on. It would turn itself off after a few seconds. This is a perfect case for using the app to provide more information, but there was nothing there. Big miss. Using the same pot with cold water has worked fine.
The other problem is the installation. It comes with a limited amount of thick tape, so after installation, there's this huge gap that 1. will collect crumbs and dirt underneath, and 2. will make the border much more vulnerable to chipping. The installers said this is what was provided in the package, so this needs to be fixed by GE/Cafe. There should be thin tape that attaches cleanly to the edge, so the cooktop can rest against the countertop all around the edge.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Absolutely love ❤️
on May 4, 2023
Posted by: SnLshangrala
from Florida
The induction cooktop has completely surprised us. We didn’t know much about it in the beginning, but have really grown to love it. Amazing.
I would recommend this to a friend!
Response from cafeappliances.comBy Charlie@Cafe, GE_Appliances, May 9, 2023
Hi there,
The cooktop looks amazing in your kitchen. This is such a beautiful model with many great cooking features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new cooktop for many years to come!
-Charlie@Cafe
The cooktop looks amazing in your kitchen. This is such a beautiful model with many great cooking features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new cooktop for many years to come!
-Charlie@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Meh…
on April 22, 2023
Posted by: Momof9
from El Paso, TX
I purchased this cooktop about three years ago, after online research. I use predominantly cast iron and All-Clad cookware and was excited about switching to induction from gas. I love the streamlined appearance and the ease of cleaning. The range of features are also quite nice. However, from the beginning it has been a struggle to cook evenly when using skillets and other low pans. The food cooks much faster in the center than at the outside edges, regardless of the temperature at which it is set. I match the bottom of my cookware to the correct cooking element. Eggs, pancakes, pan-seared steaks, etc. all cook unevenly, and I must carefully watch and rotate items in a pan for more consistent cooking. This alone prevents me from recommending this product.
It is disappointing that the beveled edges are prone to cracking (see photo), but not entirely unexpected.
It is disappointing that the beveled edges are prone to cracking (see photo), but not entirely unexpected.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 25, 2023
Hello there! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your induction cooktop is experiencing issues with cooking evenly. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com