Customer reviews from cafeappliances.com
Café - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Average customer rating
4.5
(303 Reviews)
Rating breakdown 303 reviews
5 Stars
218
4 Stars
52
3 Stars
14
2 Stars
7
1 Star
12
90%of customers recommend this product.
(
253 out of
282)
Customer Reviews for Café - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Customer Rating
4
Great cooktop. Easy touch controls.
on March 9, 2023
Posted by: lovely appliance
from moses Lake, Wa
I gave it 4 stars rather than 5 because there are brown spots that are showing up under a few units that can not be cleaned with cooktop cleaner. I have a feeling it is from hot spots on pans that is causing the issue. If the glass was black rather than the gray I dont think it would show up as much
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Love it
on March 11, 2023
Posted by: Dibonn67
from Ohio
So glad I didn’t get a gas cooktop. So easy and clean. Looks great.
I would recommend this to a friend!
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, March 24, 2023
Greetings! We appreciate you providing us with your valuable feedback. We are happy to hear that you are loving your electric cooktop. This is such a beautiful model with many great cooking features. Thank you for choosing Cafe Appliances for your home. We hope you enjoy your new cooktop for many years to come! - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
5
New kitchen
on March 22, 2023
Posted by: 14u2nv
from Roseville ca.
Love the cook top finger control easy clean and bet of all looks good
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Love it
on March 29, 2023
Posted by: GinR
from New Jersey
Sleek and always looks clean. Cooks quickly and evenly.
I would recommend this to a friend!
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 13, 2023
Hello,
We’re thrilled that you’ve been enjoying your incredible induction cooktop and the attractive appearance that it brings to your kitchen. We really love how fast induction heats up, and the Gourmet Guided Cooking is a great way to try delicious new recipes. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
We’re thrilled that you’ve been enjoying your incredible induction cooktop and the attractive appearance that it brings to your kitchen. We really love how fast induction heats up, and the Gourmet Guided Cooking is a great way to try delicious new recipes. We truly appreciate you taking the time to leave us your review and please feel free to reach out with anything you may need. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Like
on March 31, 2023
Posted by: clr1
from WI
I really do like this cook top. Sometime I find that it heat more in the middle of the burners rather than all around
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Looks great, works okay
on April 6, 2023
Posted by: Rex5
from Phoenix
Our cookware is supposedly all compatible with induction cooktops, but the burners only recognize about half of them. And they’re all the same line and same maker!! It’s super frustrating to pay this much for something and only be able to use half of it. Also it takes AGES for a pot of water to come to a boil.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy MichaelBatCafe, CafeAppliances, April 6, 2023
Hello,
Induction can be a fantastic addition to any kitchen, but it can be frustrating when it doesn’t work like you expect. Induction uses magnets to heat cookware directly, so to be compatible with induction your cookware simply needs to be magnetic. We recommend taking a look at the article below for things you can check when your burners aren’t working as well as they should.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34462
If none of that helps, and if you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@Café
Induction can be a fantastic addition to any kitchen, but it can be frustrating when it doesn’t work like you expect. Induction uses magnets to heat cookware directly, so to be compatible with induction your cookware simply needs to be magnetic. We recommend taking a look at the article below for things you can check when your burners aren’t working as well as they should.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=34462
If none of that helps, and if you haven’t already, we recommend taking advantage of your warranty and scheduling an appointment with our factory service team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm and we’re confident that one of our certified technicians will be able to resolve these issues. Thank you for taking the time to leave us your feedback and please know that we are here should you need any assistance from us in the future. Best regards. -MichaelB@Café
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Meh…
on April 22, 2023
Posted by: Momof9
from El Paso, TX
I purchased this cooktop about three years ago, after online research. I use predominantly cast iron and All-Clad cookware and was excited about switching to induction from gas. I love the streamlined appearance and the ease of cleaning. The range of features are also quite nice. However, from the beginning it has been a struggle to cook evenly when using skillets and other low pans. The food cooks much faster in the center than at the outside edges, regardless of the temperature at which it is set. I match the bottom of my cookware to the correct cooking element. Eggs, pancakes, pan-seared steaks, etc. all cook unevenly, and I must carefully watch and rotate items in a pan for more consistent cooking. This alone prevents me from recommending this product.
It is disappointing that the beveled edges are prone to cracking (see photo), but not entirely unexpected.
It is disappointing that the beveled edges are prone to cracking (see photo), but not entirely unexpected.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Adrian@Cafe, GE_Appliances, April 25, 2023
Hello there! We appreciate you for taking the time to provide feedback. We are so sorry to hear that your induction cooktop is experiencing issues with cooking evenly. We know how frustrating this must be. We would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@Cafe
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Looks great, works well, easy 2 use, weird install
on May 18, 2023
Posted by: JinnKitch
from Boulder, CO
The cooktop looks great. Its controls are intuitive, responsive, and easy to use.
The only strange behavior we have seen so far is when it detected a problem with a small pot. Maybe it was because we poured boiling water into the pot before turning it on. It would turn itself off after a few seconds. This is a perfect case for using the app to provide more information, but there was nothing there. Big miss. Using the same pot with cold water has worked fine.
The other problem is the installation. It comes with a limited amount of thick tape, so after installation, there's this huge gap that 1. will collect crumbs and dirt underneath, and 2. will make the border much more vulnerable to chipping. The installers said this is what was provided in the package, so this needs to be fixed by GE/Cafe. There should be thin tape that attaches cleanly to the edge, so the cooktop can rest against the countertop all around the edge.
The only strange behavior we have seen so far is when it detected a problem with a small pot. Maybe it was because we poured boiling water into the pot before turning it on. It would turn itself off after a few seconds. This is a perfect case for using the app to provide more information, but there was nothing there. Big miss. Using the same pot with cold water has worked fine.
The other problem is the installation. It comes with a limited amount of thick tape, so after installation, there's this huge gap that 1. will collect crumbs and dirt underneath, and 2. will make the border much more vulnerable to chipping. The installers said this is what was provided in the package, so this needs to be fixed by GE/Cafe. There should be thin tape that attaches cleanly to the edge, so the cooktop can rest against the countertop all around the edge.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com