Customer reviews from geappliances.com
Café - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Average customer rating
4.3
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
72
4 Stars
13
3 Stars
2
2 Stars
3
1 Star
12
82%of customers recommend this product.
(
83 out of
101)
Customer Reviews for Café - 36" Electric Induction Cooktop, Customizable - Stainless Steel
Customer Rating
1
Poor reliability
on November 24, 2020
Posted by: wife not happy
from Kansas City
The product is a great idea but GE hasn't engineered the unit to be reliable and doesn't have the parts for repair. Right now the cooktop is a very expensive piece of art in the middle of my island countertop. I could not recommend this product.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, January 12, 2021
Hi there - Thanks for the review. We hate to hear of the trouble you've had with your cooktop. This certainly isn't the owner experience we would want for you and we apologize for any inconvenience. We would be glad to assist in any way we can. Please feel free to reach out to us on our social media pages or at the "Contact Us" link on our website. Thanks again for the feedback. We hope to hear from you! -Mikayla@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible unit
on January 11, 2021
Posted by: Mav13
from L.a.
This unit gave me problems from the beginning. I had cold stops from heat elements and no starts at all. Called for warranty service and Assurion refused to fix the stove due to glass they broke. Worse stove ever. They tried to update electric unit with module and this did not work. All techs hate this unit.
I would recommend this to a friend!
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 12, 2021
Hi Mav13 - We're so sorry to hear about the difficulties that you've encountered with your cooktop. We know this must be frustrating. Our product team would like to look into this for you. If you would, please send us an email through our Contact Us page, here:
https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon! - Sharon@GEA
https://www.geappliances.com/ge/service-and-support/contact-others.htm
We hope to hear from you soon! - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Ge Cafe 36'' induction cooktop
on April 8, 2021
Posted by: geb12
We installed cooktop in June 2017 and two right burners have recently failed and will no longer maintain their connection. A range of this price should last min 10 years. Very disappointed with quality.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Guy@GEA, GE Appliances, April 12, 2021
Hello there, we're terribly sorry to know your two right burners have recently failed. This is certainly not what we expect for our customers so we can imagine your frustration.
For the best help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
All the best,
Guy@GEA
For the best help, we recommend scheduling service with a certified GE Appliances technician that will be able to accurately diagnose and repair your appliance. You can do so by calling GE Appliance Service at 1-800-GECares (1-800-432-2737) or by clicking here: https://www.geappliances.com/ge/service-and-support/service.htm
All the best,
Guy@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Amazing safety features and fast heating
on November 14, 2021
Posted by: LoveMyGEs
from Hawaii
This induction cook top has a lot of great safety features! I love how it has a lock for the burners and it does not heat if there are no pots/pans on the burner. It heats really fast, a small pot of water will start to boil just over a minute. It's very user friendly for my elderly mom who is 90 yrs old!! It's a beautiful cooktop with so many amazing features.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
4
First time with a induction cook top
on February 25, 2023
Posted by: Pop Cook
Being the first time I have use an induction cook top, it took a little time to get used to how quickly pans got hot. The finger controls also took some getting used to but work well now. Temperature control of the elements is quite accurate; I can easily keep something warm without it sticking. I do have to watch when trying to heat food up too quickly, it can scorch the bottom before the rest of the pan is even warm. The glass top is easy to keep clean.
I would recommend this to a friend!
Features
5
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Very Fragile Glass Top
on March 8, 2023
Posted by: Abraham mtl
from Canada
See attached picture of cracked edge from a pot cover, such an expensive appliance should be more durable. be very careful if you purchased this product.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
1
Value
1
Response from geappliances.comBy Devin@GEA, GE_Appliances, March 13, 2023
Greetings-
Thank you for taking the time to leave a review on your Café Induction Cooktop- your feedback is valued, and very important to us!
With that being said, we are so sorry to see that your cooktop has a cracked edge. We understand that this is not the quality that you expect, and we truly apologize for any disappointment and frustration this has caused.
Your feedback ensures that we are aware of any changes or improvements that can be made to our appliances or parts, and we thank you for providing us with your input!
Best regards,
-Devin@GEA
Thank you for taking the time to leave a review on your Café Induction Cooktop- your feedback is valued, and very important to us!
With that being said, we are so sorry to see that your cooktop has a cracked edge. We understand that this is not the quality that you expect, and we truly apologize for any disappointment and frustration this has caused.
Your feedback ensures that we are aware of any changes or improvements that can be made to our appliances or parts, and we thank you for providing us with your input!
Best regards,
-Devin@GEA
Written by a customer while visiting geappliances.com