Customer reviews from cafeappliances.com
Caf - 36" Gas Cooktop - Stainless Steel
Average customer rating
4.6
(319 Reviews)
Rating breakdown 319 reviews
5 Stars
241
4 Stars
45
3 Stars
16
2 Stars
8
1 Star
9
91%of customers recommend this product.
(
261 out of
287)
Customer Reviews for Caf - 36" Gas Cooktop - Stainless Steel
Customer Rating
5
"Cafe" 36" Cooktop
on October 4, 2025
Posted by: jrsf
I grew up with GE appliances' and the old Ronald Reagan ad "at GE progress is our most important product" on TV. This cooktop is FANTASTIC! The design, materials used, workmanship, and operational performance have been "perfect" since it was installed just days ago. Thank you GE you folks "still got it"!!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Knobs are cheap
on November 18, 2025
Posted by: smyers
I was very excited to see the GE Cafe cooktop in my our home that we purchased in 2018 because I have used GE appliances for years. However, I noticed the knobs were scratched so the builder replaced them. You keep giving people advice on how to clean them. Cleaning is not the issue! It is nearly impossible not to touch the knobs with pans that you are removing from the cooktop (center). To raise them up high enough off the center burner not to touch the knobs in nearly impossible for someone who is shorter and/or older without creating a safety hazard! The knobs on my stove scratched and started peeling almost immediately no matter how careful I was!! The stainless steel surface also scratches easily from the light shifting of the cast iron grids. I have been watching the price of the knobs for SEVEN years waiting for it to go down so I can replace them with true GE products. The price is ridiculous! I have the same issue with the drip tray in my GE Profile refrigerator! Rather than just selling the tray top that is bound to get calcium marks no matter how clean you keep it, you have to buy the entire tray at an outrageous price! FYI...I sanded mine down and painted it rather than be ripped off by GE. I have had GE appliances for years, but the cost of maintaining them in like new condition has become ridiculous! If anyone on this thread has purchased a stainless (not cheap plastic) substitute that has worked for them, would appreciate a link!
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Vikki, Cafe_Appliances, November 19, 2025
We would like to review your situation further and have sent you an email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Poor knob design
on November 23, 2025
Posted by: kingjd121
from Berkeley Springs, WV
[This review was collected as part of a promotion.] Knobs are setup too high so any thing hot placed on the stove top near the knobs (eg, baking sheet from the oven) melts the knobs. The burners are effective all though it would be nice to adjust the burner down lower as it is sometimes too hot.
Response from cafeappliances.comBy Cafe Appliances, November 24, 2025
We would like to assist with this and gather some more information. An agent will be reaching out to you via email. Please respond at your earliest convenience. We look forward to connecting with you.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great stove, easy to control the heat.
on December 27, 2025
Posted by: Lisagal99
I absolutely love this café stovetop. The griddle is wonderful. We did the propane conversión, it was easy. If I had one thing to complain about it would be that the stainless steel is hard to clean. But after a few times I have it down.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Great for cooking
on January 23, 2026
Posted by: ADTV
from North Carolina
I love the burners; I love the way ignition works; The reason I gave 4 stars is because of material of controls the coating is already wearing off exposing plastic beneath.
I would recommend this to a friend!
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 30, 2026
We are glad to hear that you are loving the burners on your new unit. We would like to help and provide some information regarding the finish. We do have a care and cleaning guide that you may find helpful on page 9 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000965.pdf
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Potential for scratches.
on February 1, 2026
Posted by: Emeline
from Terre Haute, IN
I love everything about my new cooktop. I just really wish there was less potential for scratching the stainless steel. I realize that there are rubberized pads on the stainless steel for the grates, however if one doesn’t place the grate exactly on them, you can definitely scratch the surface. Just be really careful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor Quality
on March 2, 2026
Posted by: KC629
I am very disappointed in the cooktop. This was a very expensive cooktop, from what I thought was a top manufacturer. However, the burners do not work correctly. The flame comes out very uneven and extremely high on one side. After using the burner twice, the cap looks like it has been used for years due to the uneven flams. I called in to notify GE of this issue and they sent a tech out. He spent 4-5 minutes at my house, was a bit rude, and said he would order a new burner for the one burner. He did nothing for issues with the other burners. The new burner came and it was the wrong size. In addition to the burners, the overall stainless steel feels cheap. It scratches very easy and is already stained from normal use (with no spills).
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, March 3, 2026
We recommend reviewing the troubleshooting tips for burners not burning evenly on page 13 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--VPUPNPtO--/85162a50afb6f28fcf1a1414d4e3383ddbdd631c.pdf. If these tips don't resolve the issue, please continue working with our Bodewell team for further assistance. To make a follow-up appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.To keep your cooktop looking like new, we recommend closely following the cleaning guidelines starting on page 9 of the same Use and Care Manual linked above.
Written by a customer while visiting cafeappliances.com