Customer reviews from lg.com
LG - 65" Class - OLED - W8 Series - 2160p - Smart - 4K UHD TV with HDR
Average customer rating
4.1
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
3
71%of customers recommend this product.
(
12 out of
17)
Customer Reviews for LG - 65" Class - OLED - W8 Series - 2160p - Smart - 4K UHD TV with HDR
Customer Rating
1
Big Issues
on September 10, 2021
Posted by: crb1kmkb
from Oregon
[This review was collected as part of a promotion.] After 16 months of using this TV it started having vertical lines. Got it repaired and 6 months later it started having white horizontal lines. Also when turning off the TV it will have white flashes at the bottom of the screen for up to 30 seconds. It was really a beautiful TV when it was working.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MrMTMO
from San Antonio, Texas
Verified Purchase:Yes
Never seen a TV truly live up to its name until now. A true wallpaper TV. I can’t believe how thin it is. I own multiple OLED TVs but this is by far my favorite.
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great TV and impressive ultra slim design!
on December 27, 2020
Posted by: Fer80
from Mexico City
[This review was collected as part of a promotion.] I bought the TV around a year ago and has been working perfectly since then. It really has outstanding picture clarity and a superb elegant design
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Bad TV
on August 16, 2020
Posted by: unbox PHD
from NY
[This review was collected as part of a promotion.] This thing was so thin that while we were installing the tv it just torn apart and I could see my $$$$$$$ going to drain
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 17, 2020
Oh no! This is not the quality we expect from our products. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sodhi
from Bellevue
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got installed by Magnolia and dead on arrival waiting on parts it has been 3 weeks now without TV.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, December 16, 2019
Thank you for your review of your LG TV. I am sincerely sorry for the unfortunate experience you have had with your TV.
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Please contact LG Customer Support so that we can better investigate your issues and quickly assist you towards a resolution. You can contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
LiveChat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com ^CP
Written by a customer while visiting lg.com
Posted by: Ramarathinam
from O Fallon, MO
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a few weeks ago and cannot be more pleased as to how wonderful this TV is with great clarity and functionality. The sound bar produces amazing sound quality and clarity. A definite must for those that want a great tv!!!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: NewOrleansCooks
from New Orleans
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a few weeks ago and cannot be more pleased as to how wonderful this TV is with great clarity and functionality. The sound bar is a bit of a challenge for some folks, but works in my house. A definite must for those that want a great tv!
Pros: Style/Design, Performance, Quality
No, I would not recommend this to a friend.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Holy perfect picture!
on December 15, 2018
Posted by: Toby M
from Atlanta, GA
[This review was collected as part of a promotion.] This tv is the most amazing performer I have seen. The contrast is breathtaking and the blacks out of this world! With the “gallery” feature, putting it above a fireplace is a no-brainer; my wife loves the idea of having art up there rather than a black square when we’re not watching!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com