Customer reviews from shop.mattel.com / fisher-price.mattel.com
Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Average customer rating
3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
2
3 Stars
5
2 Stars
3
1 Star
22
54%of customers recommend this product.
(
27 out of
50)
Customer Reviews for Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Customer Rating
1
Don't buy this!
on January 11, 2020
Posted by: Bookoo
from KY
This would be one of my kids favorite toys if only the app worked. The app only works at random times. The fact that Fisher Price still sells this with a bogus app says a lot about their company. Stop selling them until you fix the app!
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, January 13, 2020
We're sorry your app isn't working perfectly. Reach out to our Customer Service team, and we'll be happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Lastest less than an Hour
on January 19, 2020
Posted by: AceMan
from PA
I bought this for my son. Put it together, then downloaded the app. Turn it on and he loves it. Less than an hour later the connection dropped. I turn it on and turned it back on and nothing. It a shame he really wants to ride it
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, January 21, 2020
We're sorry your app isn't working. Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Do not buy! Stopped working in two days!
on May 17, 2019
Posted by: Cruzeiro
from Millbrae, CA
I bought this item for my three year old daughter, and it stopped working in just two days! So sad to see her frustrated. Do not throw your money away.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, May 20, 2019
We are sorry to hear about your experience. Your satisfaction is important to us, and we'd like to help right away. Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Disappointed
on December 11, 2019
Posted by: Tek1
from TX
We bought this without knowledge that a tablet wasn’t included. We couldn’t discover the “smart cycle” apps anywhere on any devices. Returning this ASAP.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, December 13, 2019
We're sorry for your disappointment. Reach out to our team here for technical help at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
Fantastic
on November 14, 2018
Posted by: Auntie Sue
from Hannibal, Mo
OMG it was Grandma’s lucky day she found one of these at a thrift store and my granddaughter loves it!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
2
Pedals dont work
on December 25, 2018
Posted by: Chrismommy14
from Madisonville, ky
Bought this for my son for Christmas and the pedals dont work / respond with the game. We have uninstalled and reinstalled multiple times and still no luck. Have changed batteries a few times also and still no luck. All other features work except for the pedals.
I would recommend this to a friend!
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, December 26, 2018
We're so sorry to hear you're having an issue with the pedals on your Think & Learn Smart Cycle®. This usually indicates the pedals are not tight enough to hit their connection point. We recommend disassembling and reassembling the pedals to the frame. If you need further assistance, please feel free to reach out to our team! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
Great toy!
on December 27, 2018
Posted by: Marisa85
from South Dakota
[This review was collected as part of a promotion.] My 3 year old loves this!!! But the when he turns the handle bars the the game doesn’t turn, making it difficult to play.
I would recommend this to a friend!
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, December 28, 2018
We're sorry to hear you're having issues with the handlebars on your Smart Cycle®. If you contact our team they would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
LOVE it!
on December 27, 2019
Posted by: SadieP123
from Ohio
Great idea and perfect for winter exercise! My daughter (3yo) loves it! PLEASE make a version for adults!!! I think it’d actually make me want to workout PLUS the races look like a blast- PLEASE!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com