Customer reviews from Mattel Shop
Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Average customer rating
3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
2
3 Stars
5
2 Stars
3
1 Star
22
54%of customers recommend this product.
(
27 out of
50)
Customer Reviews for Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Customer Rating
2
DO NOT BUY THIS
on December 31, 2018
Posted by: TripleDogDadU26
Bought this for Christmas, handlebars did not steer. Exchanged for a new one at the store....same thing, handlebars do not steer. Everything else works fine.
This is terrible quality control from the manufacture.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, Consumer Services, January 2, 2019
We're so sorry for the handle bars will not steer. Our Consumer Services team would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting Mattel Shop
Customer Rating
3
Easy assembly but has issues
on December 30, 2018
Posted by: Abbie2012
from West Virginia
I bought this for my kids for Christmas. They have been so eager to play with it. My son loves pretending he's riding a motorcycle. The assembly was easy and it seems very sturdy. However, right away, the handlebars will not steer. All other connections seem to work. I disconnected and cleaned to connector and it still will not steer. It really defeats the whole purpose of the games. May be looking into an exchange of possible.
I would recommend this to a friend!
Response from Mattel ShopBy Mattel, Consumer Services, December 31, 2018
We're sorry to hear this and we'd be happy to help! Please give us a call at: 800-432-5437. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST. to help!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Steering not working
on December 29, 2018
Posted by: Nikjkershaw
from Cranston RI
Everything work except the steering doesn’t control games. All the buttons work but not the steering. It could be user error I contacted fisher price support to help but they didn’t attempt to trouble shoot just sent me out new set of handle bars. I’ve connected the new handle bars but still have the same issue
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 30, 2018
We're so sorry to hear the new handle bars did not fix the issue you're experiencing. If you contact our team we'll be happy to help get this taken care of for you. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting Mattel Shop
Customer Rating
5
Great toy!
on December 27, 2018
Posted by: Marisa85
from South Dakota
[This review was collected as part of a promotion.] My 3 year old loves this!!! But the when he turns the handle bars the the game doesn’t turn, making it difficult to play.
I would recommend this to a friend!
Response from Mattel ShopBy Consumer Services, December 28, 2018
We're sorry to hear you're having issues with the handlebars on your Smart Cycle®. If you contact our team they would be happy to help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting Mattel Shop
Customer Rating
5
Favorite Christmas gift
on December 25, 2018
Posted by: Scooter Mom
from Detroit, Michigan
I got this for my 3yr old son for Christmas. He got it a few days early as I wanted to make sure it would work properly so he could play it on my fire tv. He has played it everyday since I put it together. Thought I had an issue once because he would pedal but the character wasn’t moving. I realized I didn’t tighten the screws to the pedal good enough, easy fix. My only issue is the app freezing sometimes where I would have to restart my fire tv completely for it to work. Other than that he loves it, I’m happy he enjoys it.
I would recommend this to a friend!
Response from Mattel ShopBy Consumer Services, December 26, 2018
We're so happy to hear your son is enjoying his new Smart Cycle! I'm sorry you're having some trouble with the app. If you try uninstalling and reinstalling the app this should resolve the issue you're experiencing. If you continue to have trouble, please feel free to reach out to our team for further assistance. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting Mattel Shop
Customer Rating
2
Pedals dont work
on December 25, 2018
Posted by: Chrismommy14
from Madisonville, ky
Bought this for my son for Christmas and the pedals dont work / respond with the game. We have uninstalled and reinstalled multiple times and still no luck. Have changed batteries a few times also and still no luck. All other features work except for the pedals.
I would recommend this to a friend!
Response from Mattel ShopBy Consumer Services, December 26, 2018
We're so sorry to hear you're having an issue with the pedals on your Think & Learn Smart Cycle®. This usually indicates the pedals are not tight enough to hit their connection point. We recommend disassembling and reassembling the pedals to the frame. If you need further assistance, please feel free to reach out to our team! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting Mattel Shop
Customer Rating
5
Perfect for tall 3 yr old
on December 25, 2018
Posted by: Magpie2
from Atlanta, GA
[This review was collected as part of a promotion.] Granddaughter just turned 3 and is tall for age. She just reaches peddals and just understands starting level. She is LOVING this toy. Very easy to assemble. Works great on Android tablet. Works on Firetv too but must be 2nd generation. She squeals and peddals like crazy to pass other cars laughing the whole time. Educational elements are perfect for her age and well thought out. Excellent experience with this gift.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Inaccurate device listing
on December 23, 2018
Posted by: Ray S
from Michigan
No idea if the product works or not. The Amazon App store has removed these apps from the store. If you plan to play this on a Kindle device, do not purchase. Found on a day before Christmas that this toy will not work. Thanks, Fisher-Price.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 24, 2018
We confirmed the Think & Learn Smart Cycle® apps are still available on the Amazon App Store. Please give our team a call so they can walk you through the necessary troubleshooting. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://bit.ly/2xLj1yG
Written by a customer while visiting Mattel Shop