Customer reviews from Mattel Shop
Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Average customer rating
3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
2
3 Stars
5
2 Stars
3
1 Star
22
54%of customers recommend this product.
(
27 out of
50)
Customer Reviews for Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Customer Rating
4
Awesome toy!
on January 30, 2020
Posted by: NEnvMom
from Elko, NV
My daughter (age 4) wanted an exercise bike for Christmas so she could workout with me (I ride a Peloton). She absolutely loves it! 3/4 apps available with the bike work great. The STEM app does not connect to the bike at all. But the bike is well made and sturdy (my daughter is 42 inches tall and around 46 lbs) and she is able to ride the bike no problem.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Lastest less than an Hour
on January 19, 2020
Posted by: AceMan
from PA
I bought this for my son. Put it together, then downloaded the app. Turn it on and he loves it. Less than an hour later the connection dropped. I turn it on and turned it back on and nothing. It a shame he really wants to ride it
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, January 21, 2020
We're sorry your app isn't working. Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
5
Works like a champ!
on January 18, 2020
Posted by: Johnnie
from Washington DC
[This review was collected as part of a promotion.] Bought this as a kids entertainment piece for Thanksgiving. Tired the kids out. Still going strong after the holidays. We love it! So many laughs and it’s a great way for the kids to work those legs!
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop
Customer Rating
1
Doesn’t work after two weeks
on January 15, 2020
Posted by: Stefhouse
from Chicago, IL
We (Santa) bought this for my 3 year old son. He was SO excited. It was easy to put together and download the app. But after two weeks the pedals no longer works to move the character in the app. The handle bars work and it’s sync to the game. I will be contacting for a replacement as my so. Is beyond frustrated.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, January 17, 2020
We're sincerely sorry for your frustrating experience. Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Don't buy this!
on January 11, 2020
Posted by: Bookoo
from KY
This would be one of my kids favorite toys if only the app worked. The app only works at random times. The fact that Fisher Price still sells this with a bogus app says a lot about their company. Stop selling them until you fix the app!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, January 13, 2020
We're sorry your app isn't working perfectly. Reach out to our Customer Service team, and we'll be happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
It won't connect to my tv
on January 7, 2020
Posted by: les2
from DC metro area
Trying to connect it to my Sony tv (Android TV based) and the cycle refuses to connect. There's no way to trouble shoot as far as I can tell. What a disappointment.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, January 8, 2020
We're sorry you're having troubles connecting your Smart Cycle to your Android TV. Please reach out to our team, and they'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
App "Unavailable"?!
on December 29, 2019
Posted by: Rachel H
from Maryland
I bought this for my children for Christmas and also purchased a "compatible" 2nd Generation Amazon Fire Stick. After all of that, it says that the app is unavailable which makes no sense at all. Seeing other reviews, it sends seems very sad that Fisher Price has not resolved this issue, as I am not the only parent struggling with this. Expensive toy for it not to be accessible, despite having the "compatible" device. Please, can a representative reach out for support!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel, December 30, 2019
We're sorry for your experience. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting Mattel Shop
Customer Rating
5
Great
on December 29, 2019
Posted by: CrisTina blue
from New York, ny
Very cute kids version of peloton he is still learning to use it.
I would recommend this to a friend!
Written by a customer while visiting Mattel Shop