Customer reviews from shop.mattel.com / fisher-price.mattel.com
Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Average customer rating
3
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
2
3 Stars
5
2 Stars
3
1 Star
22
54%of customers recommend this product.
(
27 out of
50)
Customer Reviews for Fisher-Price - Think & Learn Smart Cycle - White/Gray/Red
Customer Rating
1
App "Unavailable"?!
on December 29, 2019
Posted by: Rachel H
from Maryland
I bought this for my children for Christmas and also purchased a "compatible" 2nd Generation Amazon Fire Stick. After all of that, it says that the app is unavailable which makes no sense at all. Seeing other reviews, it sends seems very sad that Fisher Price has not resolved this issue, as I am not the only parent struggling with this. Expensive toy for it not to be accessible, despite having the "compatible" device. Please, can a representative reach out for support!
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, December 30, 2019
We're sorry for your experience. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: https://service.mattel.com/us/ContactUs.aspx .
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Non compatible
on May 3, 2018
Posted by: Philly
from Texas
[This review was collected as part of a promotion.] I have a galaxy s8 with android oreo and the app says it non compatible with my phone?.....its the newest android
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, Consumer Services, May 7, 2018
The Smart Cycle app is not compatible with mobile phones. For more information on compatible tablets or TV's, please contact our team at 800-432-5437. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Do not buy!!
on September 7, 2017
Posted by: Jennabear79
from Kansas City, MO, United States
We have gone through 2 of these and they both had the same issue within one day of having it - the joystick and the handle bars stop working. Very expensive toy for a defective product (and a very disappointed little girl!)
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, Consumer Services, September 8, 2017
We're sorry that this has happened. Please reach out to us so that we can help! Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our contact information here: http://fpfami.ly/08d5.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
Such a fun toy!
on November 25, 2017
Posted by: echopolar
from Nashville, TN, United States
I got it for my 4yo nephew and it was the HIT at his birthday! All his friends wanted to take turns on it too and I felt like a really cool uncle haha. Also he's active and pedaling the whole time he's playing and the games are really fun and have an educational component, which I appreciate. He lives in a condo and can't ride his bike outside so I thought this would be a good alternative. I was right!
IMPORTANT NOTE: connecting to the ipad is actually very easy! Just download the smart cycle app and it connects automatically. I initially tried connecting through ipad settings, but that's not how it works. Highly recommend this toy!
IMPORTANT NOTE: connecting to the ipad is actually very easy! Just download the smart cycle app and it connects automatically. I initially tried connecting through ipad settings, but that's not how it works. Highly recommend this toy!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Sad Grandpa
on May 6, 2019
Posted by: Sad Grandpa
from Indianapolis, Indiana
[This review was collected as part of a promotion.] A friend gave this smart cycle as a gift for when my grandson visits. The hardware list of compatible devices includes my Samsung Note 8 (Android 9), but the play store won't let me download it because it says I don't have a compatible device. Then I borrowed my wifes tablet which seemed to work, but the cheap holding clamp constantly turned off the sound volume as my grandson pedals because the bike bounces the tablet. I would expect they will quit selling it soon because the word will spread about the poor design and the family unfriendly game pricing. No doubt those sales numbers are already trending down.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, May 7, 2019
We’re truly sorry for any disappointment this has caused. And if you do need help with the product at all, our Consumer Services group would be happy to assist. Phone or e-mail support is available Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST. You can find all of our info here: https://fp-fami.ly/2KPpSim
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Doesn’t work after two weeks
on January 15, 2020
Posted by: Stefhouse
from Chicago, IL
We (Santa) bought this for my 3 year old son. He was SO excited. It was easy to put together and download the app. But after two weeks the pedals no longer works to move the character in the app. The handle bars work and it’s sync to the game. I will be contacting for a replacement as my so. Is beyond frustrated.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, January 17, 2020
We're sincerely sorry for your frustrating experience. Please reach out to our team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
Favorite Toy
on March 13, 2018
Posted by: Seetl
from CT
We bought this initially for our son with special needs as he is dependent on technology and needs to work on keeping his head up and moving his legs- it was a total win. Our youngest also absolutely loves pedaling and playing the games- definitely helped us survive the many cold and snowy days this winter! It was so great for our oldest that we bought a 2nd for our parents house. He’s outgrowing it and we will be devastated when he does as he uses it every day and in therapy!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Handlebars light up but don’t steer
on January 4, 2019
Posted by: Upset mom
from New Lenox, IL
Well...we were very excited about this but not so much anymore. Put it together step
By step and my son went to ride it and the handlebars light up but don’t work. All else works on it but seems to be the big issue with this product based on other reviews. Also the hidden fees with the so called “free” apps asking for $7 for other games is just ridiculous when you pay for a toy that costs this much and doesn’t work if the handlebars don’t work. What a shame. We are very disappointed.
By step and my son went to ride it and the handlebars light up but don’t work. All else works on it but seems to be the big issue with this product based on other reviews. Also the hidden fees with the so called “free” apps asking for $7 for other games is just ridiculous when you pay for a toy that costs this much and doesn’t work if the handlebars don’t work. What a shame. We are very disappointed.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, Consumer Services, January 7, 2019
We apologize for the disappointment. Our team would like the opportunity to help. Please give us a call at 800-432-5437. Support is available Mon.- Fri., from 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com