Customer reviews from Samsung US
Samsung - Chef Collection 30" Built-In Gas Cooktop
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
76
4 Stars
12
3 Stars
2
2 Stars
6
1 Star
9
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for Samsung - Chef Collection 30" Built-In Gas Cooktop
Customer Rating
5
Love This Cooktop!
on December 14, 2021
Posted by: Motown1966
from Lansdown, PA
we were going back & forward between getting this model vs the 30" induction cooktop with the knob. glad we went with this model as now i can go back to singeing my chicken wings, utilize the griddle, all while utilizing several burners at one time. we had a regular electric cooktop that was approximately 10 years old & it suffered a major crack in the surface which left us to use a portable induction cooker's with x2 burner’s max. i love how quickly they cooked & almost bought one but the features with this gas cooktop outweighed the best feature (cooking faster) of the induction one. plus, the center burner on this cooktop can rival that of any induction cooktop imo. the only down fall is that i cannot pair this cooktop with the app. other than that, it's highly recommended!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great burner sizes
on January 3, 2022
Posted by: StephinNC
from Middlesex, NC
[This review was collected as part of a promotion.] I love my cooktop!!! You really have to be a gas cooktop person all the way. The clean up is hard but worth it to me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sleek look and works great
on January 3, 2022
Posted by: Kristy
from Green Bay, WI
[This review was collected as part of a promotion.] We bought this when building our house in fall of 2020 and have had no problems at all with it. I love how the lights turn blue so you know when it is on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Innovative design
on January 3, 2022
Posted by: Javi
from Kemah, TX
[This review was collected as part of a promotion.] The 22k BTU and dual burner alone was the main reason for purchasing the 30" cooktop but once installed and connected it to my vent hood and Smart Things network, the cooktop functionality merged with the other appliances and we're now able to see it's status but best of all, it automatically activates the vent hood once a burner is activated.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my cooktop!
on January 4, 2022
Posted by: Momma B
from Los Angeles
[This review was collected as part of a promotion.] We are thrilled with our new cooktop! Fits our kitchen beautifully! Features like griddle make cooking fun!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful unit
on January 4, 2022
Posted by: Love to cook
from LosAngeles
[This review was collected as part of a promotion.] I purchased my stove top aboit 3 month ago and I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst ever
on March 21, 2022
Posted by: Unhappy customer
from Massapequa, NY
this is the worst experience. i ordered multiple home appliances (refrigerator, stove top, dishwasher, and double wall oven) and i've gotten a run around. they have given multiple delivery dates in which none of them were meet. i have made more the 23 calls to samsung customers service and they would alway confirm the day that was given to me. they would escalate the issue to headquarters and it would take 24-72 hours for someone to get back to me (which no one ever does) to address the issue. i had to call them to tell them to send me an email with the new date in which i wouldn't get until like a day or two before the delivery date. i'm so frustrated i can't move into my new home with appliances because i have a newborn daughter and i'm paying for both places.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Angelica, Samsung Care, April 1, 2022
Hello,
Thank you for bringing this to our attention. We apologize if multiple delivery dates are given when you will receive your Samsung cooktop; however, none were met. We understand how inconvenient it is for you, especially since you have to call us multiple times.
We suggest that you get in touch with our Sales team by contacting 1-800-726-7864 (1-800-SAMSUNG) for further information about the status of your order.
You may also reach out via our Support Channels below to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144357777
-Angelica
Thank you for bringing this to our attention. We apologize if multiple delivery dates are given when you will receive your Samsung cooktop; however, none were met. We understand how inconvenient it is for you, especially since you have to call us multiple times.
We suggest that you get in touch with our Sales team by contacting 1-800-726-7864 (1-800-SAMSUNG) for further information about the status of your order.
You may also reach out via our Support Channels below to speak with a live representative:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144357777
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Great Style
on March 26, 2022
Posted by: April
from Canton, OH
beautiful black stainless steel very powerful so when using 4 burners the over the cooktop microwave blows the burner and distributes fire or blows it out completely. the cooktop grates are stained with oil and grease. just can't get the clean. center burner stopped working.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, March 31, 2022
Hello April,
Thank you for bringing this to our attention. We appreciate you letting us know that the cooktop grates are stained with oil and grease due to the fire distributed by the burner, and you can't get it clean, and one of the burners stopped working. We apologize for the inconvenience this has caused you. We're here to help.
Attached is a link to the guide containing information on cleaning your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
I've also included the link for a troubleshooting guide that you can try, which may help fix the issue with one of the burners that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144353289
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the cooktop grates are stained with oil and grease due to the fire distributed by the burner, and you can't get it clean, and one of the burners stopped working. We apologize for the inconvenience this has caused you. We're here to help.
Attached is a link to the guide containing information on cleaning your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
I've also included the link for a troubleshooting guide that you can try, which may help fix the issue with one of the burners that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144353289
-Angelica
Written by a customer while visiting Samsung US