Customer reviews from Samsung US
Samsung - Chef Collection 30" Built-In Gas Cooktop
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
76
4 Stars
12
3 Stars
2
2 Stars
6
1 Star
9
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for Samsung - Chef Collection 30" Built-In Gas Cooktop
Customer Rating
4
Beautiful design
on May 7, 2019
Posted by: Sammy15
from Dallas
[This review was collected as part of a promotion.] I have had this cooktop for nearly a year. The design is solid with the exception of the WiFi component, IF you have a down-draft vent hood behind your cooktop you will need to ensure there is enough room to install both due to spacing. The center burner with the wok grill is an excellent touch and works really well. The burner temperature settings take a bit to adjust to, but the fact that the dials illuminate is a great safety feature.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, May 14, 2019
We appreciate the great feedback you provided about your new cooktop. Samsung is continually improving its products and services, and your feedback is vital to that process. Thank you for being a part of the Samsung family! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features...
on January 15, 2019
Posted by: Sherm1
from Utah
Expertise:Beginner
Have been enjoying the cook top for 3 months now. We replaced an aging gas cook top and have been delighted with the features and the performance. The simmer is truly simmer and the high heat really is high. The accessories work like they are supposed to work. It is a delight to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Response from Samsung USBy ^Cat, Samsung Cares, January 18, 2019
Awesome News Sherm1! Everyone wants their appliance to be quality and innovative, and glad you have found that in your new Samsung cooktop. Happy Cooking! Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous Features
on October 27, 2018
Posted by: engrjake
from Idaho
Expertise:Expert
LOVE IT!! Replaced a 20 year old Thermador with the extra low flame on/off feature. Should have replaced it years ago, this 36" with 22K burner is a home cooks dream! Love the cast iron griddle accessory and low burner for simmering that doesn't click on/off. Well done Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on August 3, 2020
Posted by: Wuak77
from Houston TX
Expertise:Intermediate
[This review was collected as part of a promotion.] Have had it for 3 months now. Works aamzing and looks even more stunning. High quality and sleek.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product and definitely an upgrade
on December 14, 2020
Posted by: Jhicks713
from Humble
Gender:Male
[This review was collected as part of a promotion.] I love this cook top. It is definitely an upgrade over the previous one installed. I love the ease of cleaning it, there's no top to flip up and crazy crevices that hold food and grease like my old one. The next feature I love the most is having different sized burners. I find this is very useful and I use them according to pot/skillet size I'm using and what type of dish. Besides the outstanding performance, it is beautiful and accents my home very well. The only change I would make is in starting flame sizes. This is the first stove I have seen that starts in the high position when starting ignition. It took some time getting use to and does not take away from the performance at all. The blue led around the knobs is a nice accent against the stainless steel. Currently I have not been able to use the wifi function, for some reason my internet service provider system flags it as a malicious program.
Written by a customer while visiting The Insiders
Customer Rating
2
poor decals and hard to clean
on November 8, 2022
Posted by: Nothappy
loved this stove top to begin. unfortunately, the decals on the front identifying the brand and knob direction all fade away. we have followed all cleaning instructions....which by the way make this very difficult to clean! your customer service chat agent names kim actually told me to paint new letters on....really? she said this is cosmetic damage and not covered by samsung. not having proper id on the knobs makes this stove dangerous. huge problem and terrible support. so bummed.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Melardo, Samsung Care, November 14, 2022
Hi there,
We sincerely appreciate your review of your cooktop.
The below link is the user manual for your model. Turn the pages 19-24 (Care and cleaning of the cooktop) and pages 26-27 (Warranty) for reference: https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For reference, I shared this link about:
How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145143750), which will help our team pull up your information.
Have a great day.
Melardo
We sincerely appreciate your review of your cooktop.
The below link is the user manual for your model. Turn the pages 19-24 (Care and cleaning of the cooktop) and pages 26-27 (Warranty) for reference: https://downloadcenter.samsung.com/content/UM/201904/20190417142957109/NA30N6555TG_DG68-01089A-02_EN-MES-CFR.pdf
For reference, I shared this link about:
How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/
How to clean and maintain the glass cooktop on your Samsung stove: https://www.youtube.com/watch?v=b_dExUhgeus
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145143750), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Beware! THe knobs are FRAGILE and break!!
on August 15, 2024
Posted by: Laney
from Dallas, TX
The cooktop itself is amazing. It is the knobs that are lacking. During the first year, a knob broke which was replaced. Today, another one is broken. The price to purchase the knobs is almost $200, which is beyond ridiculous!
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy SEA CARE, August 16, 2024
We care about your convenience every step of the way. Let's help you out with the knobs in any way we can, Laney.
Should you wish to purchase the compatible knobs for this cooktop, you may reach out to our Samsung Parts Team at (800) 627-4368. Available from Mon - Fri between 9:00 a.m.-6:30 p.m. EST. They can check the available parts or accessories you wish to order.
If you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147446879, to help our team pull up your information.
Have a great day!
^Chrystel
Should you wish to purchase the compatible knobs for this cooktop, you may reach out to our Samsung Parts Team at (800) 627-4368. Available from Mon - Fri between 9:00 a.m.-6:30 p.m. EST. They can check the available parts or accessories you wish to order.
If you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147446879, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
WATCH OUT THE KNOBS BREAK...REPLACEMENT $200 EACH
on December 31, 2024
Posted by: Jlewellen
The cooktop itself is awesome. The knobs break and the price to replace is almost $200 each, that is crazy.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 26, 2025
Jlewellen, we know how frustrating it is if your knobs break. We are here to help you anytime.
To check the availability and better price option of your cooktop knob, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148666402) to help our team pull up your information.
Have a great day.
^Camille
To check the availability and better price option of your cooktop knob, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories.
Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148666402) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US