Customer reviews from Samsung US
Samsung - Chef Collection 30" Built-In Gas Cooktop
Average customer rating
4.3
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
76
4 Stars
12
3 Stars
2
2 Stars
6
1 Star
9
82%of customers recommend this product.
(
67 out of
82)
Customer Reviews for Samsung - Chef Collection 30" Built-In Gas Cooktop
Customer Rating
2
Hard to clean design and Plastic parts
on September 27, 2021
Posted by: RJohn
from King Of Prussia, PA
its a bad design. plastic knobs which broke after 1 year. i'm not able to find the genuine parts anywhere for samsung. no support and parts available. also it very hard to clean and paint started peeled off after 1 year. i wont buy any samsung brand home appliances anymore
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Pat, Samsung Care, September 28, 2021
I hear what you are saying and I want to help point you in the right direction to get a replacement part for your cooktop. Sorry, you haven't gotten any support, but if you are looking for a replacement knob. You can find one by visiting the link below or by calling this number: 800.627.4368. Thank you for your review. ^Pat
http://www.samsungparts.com/customerservice.aspx?cs_menu=qu
http://www.samsungparts.com/customerservice.aspx?cs_menu=qu
Written by a customer while visiting Samsung US
Customer Rating
1
peeling paint
on December 28, 2019
Posted by: Terri
the paint has peeled off the cooking area and is all rusted.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
2
Response from Samsung USBy Angelica, Samsung Care, April 4, 2022
Hello Terri,
Thank you for bringing this to our attention. We appreciate you letting us know that the paint on your Samsung cooktop has peeled off and rusted. We apologize for the inconvenience this might have caused you. We're here to help.
Attached is a link to the troubleshooting guide that you can check, which may help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
I've also included another helpful link containing information on how to clean your Samsung gas cooktop for reference.
https://www.samsung.com/us/support/answer/ANS00049945/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144365019
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the paint on your Samsung cooktop has peeled off and rusted. We apologize for the inconvenience this might have caused you. We're here to help.
Attached is a link to the troubleshooting guide that you can check, which may help fix the issue.
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
I've also included another helpful link containing information on how to clean your Samsung gas cooktop for reference.
https://www.samsung.com/us/support/answer/ANS00049945/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144365019
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
nice cooktop but bad design
on October 21, 2019
Posted by: George
[This review was collected as part of a promotion.] overall it is a nice cooktop with high output; however i think there is a design flaw.
when cooking for for 30+ mins, the metal knob get really hot; you can't touch without glove
when cooking for for 30+ mins, the metal knob get really hot; you can't touch without glove
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
1
Value
3
Response from Samsung USBy ^Cat, Samsung Cares, October 22, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. Thank you for being a Samsung customer! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
1
Read before you buy!
on May 2, 2024
Posted by: Profesional Cleaner
from Steamboat Springs Colorado
DO NOT BUY THIS PRODUCT IF YOU REALLY WANT TO USE IT FOR WHAT IS INTENDED FOR. I am a professional cleaner and own a cleaning business and this stove has caused me a big loss on my company. One of my clients has this specific stove top and we had to replace it twice do to the paint not standing any cleaners no matter what kind. On the second occasion I did a research (thank God) and noticed how many customers have the same complaint so I made sure to bring this up to my customers and we decided to completely change the make and model to a real stove maker that makes products that can stand and are made for real cooking. And you can use cleaning product that can get rid of the grease from cooking right! And not only water if you want to keep the paint/color on it. In my profecional experience never seen this in any other stove makers only samsungs. Thanks to this now Im paying a bigger insurance premium. Thanks Samsung for that. Samsung Its only good for phones but they have no business making appliances
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, May 3, 2024
Greetings,
We know the importance of maintaining the cleanliness of your cooktop. Let us help.
Here is a link for instructions on how to clean the gas cooktop, kindly click the embedded words.
How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147105534) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know the importance of maintaining the cleanliness of your cooktop. Let us help.
Here is a link for instructions on how to clean the gas cooktop, kindly click the embedded words.
How to clean your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147105534) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
PAINT PEELS OFF WITH COMMON DETERGENTS
on March 19, 2025
Posted by: DuppedConsumer
from Tulsa, OK
DO NOT BUY. Common household detergents take the paint off the control panel. Ive only had mine 1 year and it looks very bad. Because of how a cooktop is used it should not use materials susceptible to paint peel off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, March 21, 2025
Hello there,
We understand the frustration if the paint on the control panel is peeling off. Allow us to help.
We recommend avoiding using the following items, as they can damage your cooktop: steel wool pads, abrasive cleaners, caustic lye (sodium hydroxide), chlorine, or any cleaners containing these chemicals.
Please visit this link for detailed instructions on how to clean your gas cooktop. Be sure to click on all available options; if an embedded word appears, click on it.
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/
Please see this link to your user manual for tips and tricks on keeping your cooktop control panel in pristine condition. Turn to page 17, "Stainless steel surfaces (on some models)."
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250213162607655/O_01._DG68-01089A-08_IB_FULL_NA30N6555TG_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148637610) to help our team pull up your information.
Have a great day.
^Camille
We understand the frustration if the paint on the control panel is peeling off. Allow us to help.
We recommend avoiding using the following items, as they can damage your cooktop: steel wool pads, abrasive cleaners, caustic lye (sodium hydroxide), chlorine, or any cleaners containing these chemicals.
Please visit this link for detailed instructions on how to clean your gas cooktop. Be sure to click on all available options; if an embedded word appears, click on it.
How to clean your Samsung gas cooktop
https://www.samsung.com/us/support/answer/ANS00049945/
Please see this link to your user manual for tips and tricks on keeping your cooktop control panel in pristine condition. Turn to page 17, "Stainless steel surfaces (on some models)."
Manual
https://downloadcenter.samsung.com/content/UM/202502/20250213162607655/O_01._DG68-01089A-08_IB_FULL_NA30N6555TG_EN.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148637610) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent product
on February 24, 2021
Posted by: Gwh0322
from Temecula, CA
[This review was collected as part of a promotion.] Very well built had a 3 year old Dacor and had nothing but trouble. Stepped up and bought the Ssumg and couldn't be happier
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Happy and excited about purchase
on August 7, 2019
Posted by: JPVIC
from Ohio
[This review was collected as part of a promotion.] nice dual burner
did my research, and like my purchase.
hard to review in under 200 charactrs, but i give it 5 stars
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, August 8, 2019
Awesome News! Everyone wants their appliance to be top quality and innovative, and glad you have found that in your new Samsung cooktop. Happy Cooking! Welcome to the Samsung Experience! ^Cat
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Design and Worksmanship
on December 10, 2019
Posted by: Norma
from Houston Tx
[This review was collected as part of a promotion.] luv!! however cast iron grate have plastic padding under them to cushion against the screws they sit on. these have started to fall off can these be replaced?
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy ^Cat, Samsung Cares, December 11, 2019
I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process. J&J International is Samsung's official parts distributor for customers purchasing Samsung parts or accessories. To place an order you can go online at www.samsungparts.com, or by phone at 800-627-4368. J&J's hours of operation are 9:00 am - 8:30 pm EST, Monday – Friday. Thank you for being a Samsung customer. ^Cat
Written by a customer while visiting Samsung US