Customer reviews from Samsung US
Samsung - Chef Collection 30" Built-In Gas Cooktop
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
76
4 Stars
12
3 Stars
2
2 Stars
6
1 Star
11
81%of customers recommend this product.
(
67 out of
83)
Customer Reviews for Samsung - Chef Collection 30" Built-In Gas Cooktop
Customer Rating
4
Stove is great Knobs broke
on November 15, 2025
Posted by: Bask
from Austin Texas
Stove works Great, most of my knobs stopped working, replacement is very expensive. Can this be covered in warranty.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible Knobs
on January 1, 2026
Posted by: Big J
Knobs break very easily and very very expensive! Look at different name brands! Not Samsung
Response from Samsung USBy SEA Care, January 5, 2026
Hello there,
We understand how disappointing it can be to have knobs for your cooktop that fall short of your expectations. Let us help you out.
Should you decide to purchase compatible replacement knobs for your cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151755787 so our team can pull up your information when you message us.
Have a great day.
-John
We understand how disappointing it can be to have knobs for your cooktop that fall short of your expectations. Let us help you out.
Should you decide to purchase compatible replacement knobs for your cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151755787 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Knobs break very easy
on January 7, 2026
Posted by: Lou S
from Seguin Tx
Knobs break very easy and are very expensive. Replacement knobs are ~$200!!!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
1
Response from Samsung USBy SEA Care, January 7, 2026
We understand how disappointing it can be to have knobs for your cooktop that fall short of your expectations, Lou S. Let us help you out.
Should you decide to purchase compatible replacement knobs for your cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151775894 so our team can pull up your information when you message us.
Have a great day.
-John
Should you decide to purchase compatible replacement knobs for your cooktop, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151775894 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US