Customer reviews from Samsung US
Samsung - Chef Collection 30" Built-In Gas Cooktop
Average customer rating
4.3
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
76
4 Stars
12
3 Stars
2
2 Stars
6
1 Star
11
81%of customers recommend this product.
(
67 out of
83)
Customer Reviews for Samsung - Chef Collection 30" Built-In Gas Cooktop
Customer Rating
3
Great Style
on March 26, 2022
Posted by: April
from Canton, OH
beautiful black stainless steel very powerful so when using 4 burners the over the cooktop microwave blows the burner and distributes fire or blows it out completely. the cooktop grates are stained with oil and grease. just can't get the clean. center burner stopped working.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Angelica, Samsung Care, March 31, 2022
Hello April,
Thank you for bringing this to our attention. We appreciate you letting us know that the cooktop grates are stained with oil and grease due to the fire distributed by the burner, and you can't get it clean, and one of the burners stopped working. We apologize for the inconvenience this has caused you. We're here to help.
Attached is a link to the guide containing information on cleaning your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
I've also included the link for a troubleshooting guide that you can try, which may help fix the issue with one of the burners that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144353289
-Angelica
Thank you for bringing this to our attention. We appreciate you letting us know that the cooktop grates are stained with oil and grease due to the fire distributed by the burner, and you can't get it clean, and one of the burners stopped working. We apologize for the inconvenience this has caused you. We're here to help.
Attached is a link to the guide containing information on cleaning your Samsung gas cooktop.
https://www.samsung.com/us/support/answer/ANS00049945/
I've also included the link for a troubleshooting guide that you can try, which may help fix the issue with one of the burners that stopped working.
https://www.samsung.com/us/support/troubleshooting/TSG01001949/
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144353289
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great Cooktop
on June 27, 2022
Posted by: Troy
from Houston TX
[This review was collected as part of a promotion.] I have had this cooktop for 6 months. It works great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent cooking
on July 1, 2022
Posted by: Anonymous
from Dayton, Ohio
[This review was collected as part of a promotion.] Love this, it looks great and it cooks very evenly. love the knob blue backlights as it is easy to see if it is on. Connects to my smart things app and can wirelessly connect to our matching hood. Looks great and cooks great!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my new stove
on July 11, 2022
Posted by: 22cowboys4life
from Fort Washington MD
[This review was collected as part of a promotion.] Love my new stove it works very nice if you need an update this is the stove you need
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works Great
on October 7, 2022
Posted by: JimmyGee
from Lenexa, Kansas
[This review was collected as part of a promotion.] This is my third gas cook top and it is by fr the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great gas cook top
on October 26, 2022
Posted by: CHWG
from Louisiana
[This review was collected as part of a promotion.] Very happy with my cooktop and would buy again and again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ever
on October 26, 2022
Posted by: JimmyGee
from Lenexa, Kansas
[This review was collected as part of a promotion.] This is my third gas cook top and by far the best.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Looks fantastic!
on October 26, 2022
Posted by: JA2022
from Kansas City
[This review was collected as part of a promotion.] Just installed the cooktop and it's substantial and gorgeous. Can't wait to use it!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US