Customer reviews from swann.com
Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Average customer rating
4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
71
4 Stars
35
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Customer Rating
1
Very disappointed.
on November 25, 2019
Posted by: Gijane875
from Ok falls
Frequency of use:Daily
I bought this kit about a month ago. It is setup to record motion in all areas but it but didnt cath the buggers vandalizing me vehicle catches the vehicles driving by though.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 26, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience at your location. Based on the context provided, it is possible that the sensors did not trigger an event due to the fact that the subject was outside of the 32-foot range. These sensors react best when the subject is moving across the field of view versus direct at it. We are very sorry to hear that our Swann System did not perform to standard. We would recommend you speak with our support team if you haven't already to ensure your unit is modified to best fit your security scenario.
Your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience at your location. Based on the context provided, it is possible that the sensors did not trigger an event due to the fact that the subject was outside of the 32-foot range. These sensors react best when the subject is moving across the field of view versus direct at it. We are very sorry to hear that our Swann System did not perform to standard. We would recommend you speak with our support team if you haven't already to ensure your unit is modified to best fit your security scenario.
Your feedback is truly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Great for our house
on April 7, 2020
Posted by: peteLJ
from Sheffield
Frequency of use:Daily
Really pleased with the
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Steveme
from Perth W/A
Frequency of use:Daily
Verified Purchase:Yes
This is a well built quality product. Does everything it is made to do.
The aluminium cameras are made to last.
Well done Swann...
The aluminium cameras are made to last.
Well done Swann...
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Quality
on May 22, 2018
Posted by: Guest
Really great camera system, easy to setup.
Written by a customer while visiting swann.com
Customer Rating
5
Very good quality, easy to
on September 23, 2018
Posted by: Bhupinder H.
Very good quality, easy to install
Written by a customer while visiting swann.com
Customer Rating
5
Excellent system
on October 21, 2018
Posted by: Guest
Easy to install, worked as advertised. Only complain is the extremely noisy fan in the DVR unit
Written by a customer while visiting swann.com
Customer Rating
4
Swann NVR
on August 2, 2018
Posted by: Ronnie W.
Nice equipment
Written by a customer while visiting swann.com
Customer Rating
4
Increased sense of security
on August 27, 2018
Posted by: Dimitri P.
Happy with the price and quality of the system and easy to install. App could be more intuitive as only alerted once you're in the app and then it doesn't take you to the incident.
Written by a customer while visiting swann.com