Customer reviews from swann.com
Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Average customer rating
4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
71
4 Stars
35
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Customer Rating
5
Great system
on December 9, 2018
Posted by: Dave
I found the Cat5e wiring was too flimsy and was not sure if it was UV protected. I bought 500' of cable and connectors and installed the cams. These new connectors use all 8 wires for future updates compared to the cable in the box using 3 wires. They work awesome. Just wish they had a wider angle other than 93d. Operating instructions are confusing with over 100 pages.
Written by a customer while visiting swann.com
Customer Rating
5
New purchase
on August 18, 2018
Posted by: Kevin H.
This is my first and only purchase of home security cameras and I have fully enjoyed the products! So far my expectations have been met .
Written by a customer while visiting swann.com
Customer Rating
1
Great Addition To Rob You Blind
on December 6, 2020
Posted by: Biggest Financial Loser
Bought this system as a home warming gift to myself had cameras installed and low and behold nvr doesn't even power on great system to spend money on as well as camera installation for a piece of crap right out of the box brand never never used. Unfortunately I didn't get the extra in-store warrant neither can get customer support from swann you make great reliable crap.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 17, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 16 Channel 5MP Super HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Based on the information provided, you may now fall outside of our warranty dates or do not have a copy of your receipt. You can contact our support team for recommendations on what you can do.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our 8 Camera 16 Channel 5MP Super HD NVR Security System. Swann offers a one-year warranty provided a copy of your receipt or 18 months with valid registration. Outside of this timeframe, we are unable to process a replacement free of charge. Based on the information provided, you may now fall outside of our warranty dates or do not have a copy of your receipt. You can contact our support team for recommendations on what you can do.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: bassman
from Phoenix,AZ
Frequency of use:Daily
Verified Purchase:Yes
I bought this system to replace my old camera system. Not happy with this system. They is no instruction manual for it to set the setting. you have go on youtube. The camera angle is not good, but good picture. You can not see anything but about ten feet wide. Swann needs to put some instructions on their website.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and sharing your experience. We are sorry to hear that you are not happy with your Swann System. In an effort to reduce the amount of paper waste, we no longer provide hard copy manuals. Although they are still accessible in PDF file and can be printed at your leisure. Please see the link below.
https://www.swann.com/us/downloads/dl/file/id/2059/product/1726/8580_series_manual_en.pdf
This is currently the largest viewing angle we have for compatible cameras at 93 degrees. We look forward to soon incorporating more compatible options.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your experience. We are sorry to hear that you are not happy with your Swann System. In an effort to reduce the amount of paper waste, we no longer provide hard copy manuals. Although they are still accessible in PDF file and can be printed at your leisure. Please see the link below.
https://www.swann.com/us/downloads/dl/file/id/2059/product/1726/8580_series_manual_en.pdf
This is currently the largest viewing angle we have for compatible cameras at 93 degrees. We look forward to soon incorporating more compatible options.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
I LOVE THE IMAGE QUALITY!!
on August 11, 2018
Posted by: samuel m.
I LOVE THE IMAGE QUALITY!!
Written by a customer while visiting swann.com
Customer Rating
3
I Expected better
on May 27, 2018
Posted by: Guest
it's overprice,my lower price Swan CCTV system better then this one.It would be better if we can view it on PC then just mobile phone.
Response from swann.comBy May 29, 2018
Hello, The NVR is able to be viewed through a PC. You must download the compatible program for the NVR (HomeSafe View). We have the program available for Windows and Mac computers. Please view the link below for the compatible app. https://www.swann.com/us/apps
Written by a customer while visiting swann.com
Customer Rating
1
Cheap
on January 2, 2020
Posted by: Uhhh
Not real 4k
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 3, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann 8 Channel 4 Camera NVR System. This system is capable of recording in 4K resolution. Although, please be advised that this unit can also record in lower resolutions. Please be sure that the settings for your recorder have been properly adjusted to best fit your security needs.
If you need any further assistance, we ask that you please contact us.
https://www.swann.com/us/contact-tech-support
We hope to address your concerns within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann 8 Channel 4 Camera NVR System. This system is capable of recording in 4K resolution. Although, please be advised that this unit can also record in lower resolutions. Please be sure that the settings for your recorder have been properly adjusted to best fit your security needs.
If you need any further assistance, we ask that you please contact us.
https://www.swann.com/us/contact-tech-support
We hope to address your concerns within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Doesn’t Flip or allow adjustments
on November 25, 2020
Posted by: achick
from New South Wales
Frequency of use:Daily
Had a 3rd party install all 8 today; only to find out they installed them upside down as NOWHERE does it state these cameras cannot be flipped in their setup.
Only by searching these reviews did I find this out; absolute joke & scam of a product
Swann please advise a software solution or will be reporting product to the regulating bodies
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com