Customer reviews from swann.com
Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Average customer rating
4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
71
4 Stars
35
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Customer Rating
4
Ltc.
on June 15, 2018
Posted by: Elario
Really like this system. Camera images are excellent quality. However, my cameras heat up real quick and get hot. Not sure if this is normal or not. This system is a keeper for me.
Written by a customer while visiting swann.com
Customer Rating
4
Great picture!
on June 24, 2018
Posted by: Mike S.
4K cameras have a great view and wide angle. Covers a lot of area per camera. It is also nice to have audio from each camera. The only negative is that each camera must plug directly into the NVR. A true IP camera should support plugging into my network switch instead of the NVR.
Written by a customer while visiting swann.com
Customer Rating
3
Poor infrared performance 0 vison
on June 28, 2018
Posted by: Rene B.
Poor infrared performance 0 vison if there is no moon light
Written by a customer while visiting swann.com
Customer Rating
5
Great system....clear, crisp video from
on September 20, 2018
Posted by: George B.
Great system....clear, crisp video from camera's.
Written by a customer while visiting swann.com
Customer Rating
5
So Far So Good...
on January 18, 2019
Posted by: Jim B.
System installed & configuration went very well, easy to program. The App works pretty good (opposite of what online reports indicated), easy to configure. Considering the price, this system is good value.
Written by a customer while visiting swann.com
Customer Rating
5
Awesome machine
on November 15, 2019
Posted by: Michael J
from Port Hardy BC Canada
Frequency of use:Daily
Glad we bought it, but we can't seem to find anyone willing to sell us the four missing ones for our 168580 system. Please contact us again. Costco dropped the ball again and supply seems to be the issue. We want the 4K bullets with the white lights if possible or at least the bullets that are compatible.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
Great functionality but super Buggy
on March 30, 2020
Posted by: Macca
from Melbourne
Frequency of use:Daily
Bought this system as wanted the reliability of a PoE unit, good app compatibility and the two way audio feature with alarm. Unfortunately Android 8.0.0 compatibility is poor with push notifications being unreliable. On Apple, also got stuck receiving repeat motion alerts on the minute, every minute, even with push notifications switched off and complete area for motion detection and other analytics removed on the system for that camera. System reboot fixed issue. Then two-way speaker stopped on the two bullet cameras. Again another reboot to fix that issue. Apps on both android and iphone crash repeatedly.
Tech support is good but not really needed for reboots, which seem to be repeatedly required for different issues. The Analytic features are great and if reliability can improve through the app then this will be a big help
Tech support is good but not really needed for reboots, which seem to be repeatedly required for different issues. The Analytic features are great and if reliability can improve through the app then this will be a big help
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 31, 2020
Hello,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann 6 Camera 8 Channel 4K NVR System. Based on the information provided, we are unable to pinpoint the root of your issues. We would like to be sure you have been assisted to the best of our abilities. If technical support can not get your unit to work after troubleshooting, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We are always looking for ways to improve, we will share your feedback with the application development team to help address your concerns within the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann 6 Camera 8 Channel 4K NVR System. Based on the information provided, we are unable to pinpoint the root of your issues. We would like to be sure you have been assisted to the best of our abilities. If technical support can not get your unit to work after troubleshooting, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We are always looking for ways to improve, we will share your feedback with the application development team to help address your concerns within the updates to come.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
NVR system
on February 17, 2021
Posted by: Aaron411
from Kansas
Finally got it up and running. Install was simple. Only issue I had was with two of the cables that came with the system. When you open up the box you will find the cables wound up very tight and smashed down to fit in the box. Pretty sure it's breaking the conductor. I had to fish two new cat5 cables and the last two cameras are up and running now. Contacted support and they basically replied that it was my install and closed the ticket. Pretty sure I read someone else's review and they stated that they had the same issue. Other than that, picture is clear and working like it should. Just keep some cat5 on hand if you are planning on installing this setup.
I would recommend this to a friend!
Written by a customer while visiting swann.com