Customer reviews from swann.com
Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Average customer rating
4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
71
4 Stars
35
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Posted by: Timbo H
Verified Purchase:Yes
I bought this system as a replacement for an older Swann system.. I tried another brand first and had nothing but trouble . I sent it back and ordered the Swann. I find the pictures on this system to be great in the daytime but weak at night. I am very happy that I got the power over Ethernet version. It is much easier to install than the coax systems. The NVR is almost silent which is also a plus.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
CAT6
on May 20, 2020
Posted by: Ana123
from London
Frequency of use:Daily
bought SWNVK - 885804 with HD NVR - 8580. does it work with CAT6 cable? thank you
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: lleuad
Frequency of use:Daily
Verified Purchase:Yes
So much better than my old Swann cctv system.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Lyndahall3
from Moray
Frequency of use:Daily
Verified Purchase:Yes
I have upgraded to this System about a month ago, easy to set up, but a lot more technical that my older one, but I am not very tech minded.
Great picture & zoom
Great picture & zoom
I would recommend this to a friend!
Written by a customer while visiting swann.com
Posted by: Stephen 66
from Kent
Frequency of use:Daily
Verified Purchase:Yes
Very happy great picture picks up sound well
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
need help
on July 9, 2020
Posted by: jarnail
from Melbourne, Australia
Frequency of use:Daily
hello swann, i just bought brand new swann 8508 with 4 dome cameras only because i already have 8pcs of NHD-815 . but now they are not working with them. is there any help ca get here?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Worst website ever!!
on August 12, 2020
Posted by: Wayne2020
from London
Frequency of use:Daily
The hardware as in the DVR and cameras is very good. Stable and well built.
But the software and website are diabolical!
The on screen menu is basic as they come. You have to constantly log in and let me tell you that really gets old fast. Also I come here to find out the power consumption of the DVR and the supplied cameras and I can not fine this standard information anywhere, its just a poor show really. Also the firmware updates and few far apart.
Oh and the dam thing is connected to my router and it can be controlled and viewed remotely however when you use the OSD and check the internet connection it has a bug and says that the DVR is not connect to the internet.
One last thing the thermal cameras are fantastic during the day but at night you may as well turn them off. Just not enough power in the lamps and the images are very blurred and grainy.
But the software and website are diabolical!
The on screen menu is basic as they come. You have to constantly log in and let me tell you that really gets old fast. Also I come here to find out the power consumption of the DVR and the supplied cameras and I can not fine this standard information anywhere, its just a poor show really. Also the firmware updates and few far apart.
Oh and the dam thing is connected to my router and it can be controlled and viewed remotely however when you use the OSD and check the internet connection it has a bug and says that the DVR is not connect to the internet.
One last thing the thermal cameras are fantastic during the day but at night you may as well turn them off. Just not enough power in the lamps and the images are very blurred and grainy.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , August 14, 2020
Hello Wayne2020,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. The settings on this recorder will allow you to reduce the number of times you are asked to provide your password. For more information contact our support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
This recorder will use a 48V1500MA power supply unit. Additional specifications may need to be requested from a Senior Tech Agent. The longest recommended run on this system is 300 feet before potential video loss.
We look forward to addressing your concerns, please call us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. The settings on this recorder will allow you to reduce the number of times you are asked to provide your password. For more information contact our support team.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
This recorder will use a 48V1500MA power supply unit. Additional specifications may need to be requested from a Senior Tech Agent. The longest recommended run on this system is 300 feet before potential video loss.
We look forward to addressing your concerns, please call us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Awesome cameras. Too bad your domes do not have the same features
on August 13, 2020
Posted by: Woodguy 222
from Tampa FL.
Frequency of use:Daily
Bought this several months ago. Added two dome cameras. I have been calling support about one camera, they keep telling me to try something and call back. Always the same results. One camera freezes s as bout the same time every day or so on my monitor, yet it records like normal and also shows on app like normal. Who can I speak with about this. I have purchased several Swann systems from home to work security. Please help me past this one hurdle. It is not right.
Thank you in advance.
Thank you in advance.
I would recommend this to a friend!
Written by a customer while visiting swann.com