Customer reviews from swann.com
Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Average customer rating
4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
71
4 Stars
35
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Customer Rating
5
Nice product
on August 17, 2019
Posted by: DanielS
from Eastern Ontario
Frequency of use:Daily
My system arrived yesterday and aside from having to upgrade my existing wiring, the installation was easy. I upgraded from a 1080 system that helped the police catch and shut down a local idiot (thief). 1080 did the job but this system is much clearer and sees much farther at night than my old system did. Having fun watching my dog from 100 feet away with 5MP now I'm looking forward to adding 4K cameras in critical areas.
Cameras are solid but the NVR could use a stronger base. Mine arrived with a dent in it but the soft metal was easy to straighten out. Everything works so no need to return it. The hard drive would be easily upgraded.
Setting up email function was a bit of a pain with the Google "insecure app" that wouldn't let email through even with the insecure toggle selected, but I eventually got it going.
Having fun exploring the features.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Concerns
on August 29, 2019
Posted by: wk6155
from Katy, Tx
Frequency of use:Daily
The system, when it is working, has great picture and sound. There are a few concerns though. It appears that the audio clamps down on certain frequencies. My wife and neighbors heard three Gun Shots in the front of my house. The front door camera didn’t record the sound. The rear door camera did record the attenuated sound of gun fire. Another concern, the cameras or NVR, Stop recording events for as much as 30 minutes at a time. For example, a neighbor parked his truck and trailer on the side of my house, 30 ft from the camera. The neighbor said that he would be leaving at about 2:30am. The camera didn’t catch the moment when the neighbor walked up to the cab of the truck, didn’t record the sound of the engine warming up and didn’t pick up the movement of the truck and trailer. There was a thirty minute period of time between recordings. One recording the truck and trailer were there, the next recording, they weren’t.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent incident. The audio range for the cameras included in this kit is 16ft. Anything within this range will be picked up by the microphone and should be able to be clearly heard. The same will apply to the range of the PIR sensor which is 32ft. On occasion your subject may fall outside of the range on not detected by the sensor, although this is not common. We would recommend adjusting the settings on the sensitivity of your sensors. We will send your feedback to our production team to help with future product development.
Please know your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent incident. The audio range for the cameras included in this kit is 16ft. Anything within this range will be picked up by the microphone and should be able to be clearly heard. The same will apply to the range of the PIR sensor which is 32ft. On occasion your subject may fall outside of the range on not detected by the sensor, although this is not common. We would recommend adjusting the settings on the sensitivity of your sensors. We will send your feedback to our production team to help with future product development.
Please know your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Good value, great customer service
on January 2, 2020
Posted by: Winnie123
from Port hope
Frequency of use:Daily
We just bought the system last week. It was good value for money and the cameras achieve what we want in addition to her existing security system. We had to call customer service a couple of times, to get some answers to questions we could not find. We think that the product Q&A could be improved. Nevertheless we were very impressed with customer service.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Happy with product
on January 12, 2020
Posted by: Seano
from Canberra Australia
Frequency of use:Daily
Installed for a week now and the system works fantasticly out of the box. Easy to install (as easy as crawling through the roof can be). very happy with picture quality both night and day. Audio works well. I am now in the process of reading the instruction manual and will now begin fine tuning the system. Live viewing through the mobile app is great. My wife feels safer now because we have the swann system.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Good, does the job very well
on February 29, 2020
Posted by: Thiago
from New Zealand
Frequency of use:Daily
Over all, great cost benefit. Image is great, and would give 4 or even 5 but one of the 4 cameras that came in stopped working after only one day of use.
Im now trying to claim warranty on it.
Im now trying to claim warranty on it.
I would recommend this to a friend!
Response from swann.comBy Josh V. , Customer Service , March 2, 2020
Hello Thiago,
Thank you for reaching out to us with your feedback. We are glad to know that you are happy with your most recent purchase of our Swann System. It is not common for your kit to have issues right out of the package. Since these items are DIY, our support team will help troubleshoot your kit and find the root of your issues.
Once confirmed we can move forward with a claim provided a copy of your receipt. We look forward to addressing your concerns and shipping your replacement within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are glad to know that you are happy with your most recent purchase of our Swann System. It is not common for your kit to have issues right out of the package. Since these items are DIY, our support team will help troubleshoot your kit and find the root of your issues.
Once confirmed we can move forward with a claim provided a copy of your receipt. We look forward to addressing your concerns and shipping your replacement within the near future to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Perfectly Average!
on March 29, 2020
Posted by: Cawdor118
from UK
Frequency of use:Daily
I bought this system many months ago and its been in constant use since. The instructions are abysmal, they don't inform you of how or why settings need to be in the way they are. I cant fathom them for love nor money. Even Youtube is vague with NVR videos. The 1TB system only records for 6 days and 1 camera keeps dropping out for no known reason each night about 00:15. I dont even use Analytics, as i hate the lines in my playback. I wouldn't recommend the system, its far too complicated for 99.9% of people.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , March 31, 2020
Hello Cawdor118,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4 Camera 8 Channel System. In an effort to reduce the amount of paper waste we have all instruction manuals online. The kits will include Quick Start guides to get you started.
See the manual below.
https://support.swann.com/s/article/FeAnFeMO4K
There are many variables that can contribute to the overall amount of storage space in your unit. Frame rate, recording resolution, number of cameras, PIR settings, and area activity.
Please know we have a 24/7 support line here to help.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 4 Camera 8 Channel System. In an effort to reduce the amount of paper waste we have all instruction manuals online. The kits will include Quick Start guides to get you started.
See the manual below.
https://support.swann.com/s/article/FeAnFeMO4K
There are many variables that can contribute to the overall amount of storage space in your unit. Frame rate, recording resolution, number of cameras, PIR settings, and area activity.
Please know we have a 24/7 support line here to help.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Superb System
on April 10, 2020
Posted by: [ JT ]
from Sydney, Australia
Frequency of use:Daily
I purchased & set this system up a few months ago. Absolute winner!!!
I have the app installed on my phone & laptop so I can dial in remotely.
Only feature I don't know how to activate/ use is the directional arrows and zoom (on the phone app) - not sure if this option is available on the SWNVK-875804-AU model I purchased?
I have the app installed on my phone & laptop so I can dial in remotely.
Only feature I don't know how to activate/ use is the directional arrows and zoom (on the phone app) - not sure if this option is available on the SWNVK-875804-AU model I purchased?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
2
A bit disappointed with video quality at night.
on May 1, 2020
Posted by: Komiti
from Auckland, New Zealand
Frequency of use:Daily
Bought mid 2019, as we were impressed with what we read.
Unfortunately not as great as we thought.
We placed one camera at our gates , impossible to see registration plates at night.
Tried with numerous cars but no luck on picking up license plate at night.
During the day, it's a thumbs up from us. Quality is ok.
Unfortunately not as great as we thought.
We placed one camera at our gates , impossible to see registration plates at night.
Tried with numerous cars but no luck on picking up license plate at night.
During the day, it's a thumbs up from us. Quality is ok.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 4, 2020
Hello ,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. Please know that there are a few tips and tricks that can be adjusted to help better suit your scenario. If you are having an issue with reading license plates on night vision, we can recommend the use of an IR floodlight to help improve night vision visibility. We would like to be sure we have done everything possible to best assist you. If you have not already, please contact our technical support for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann System. Please know that there are a few tips and tricks that can be adjusted to help better suit your scenario. If you are having an issue with reading license plates on night vision, we can recommend the use of an IR floodlight to help improve night vision visibility. We would like to be sure we have done everything possible to best assist you. If you have not already, please contact our technical support for further assistance.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com