Customer reviews from swann.com
Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Average customer rating
4
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
71
4 Stars
35
3 Stars
9
2 Stars
13
1 Star
11
52%of customers recommend this product.
(
26 out of
50)
Customer Reviews for Swann - 16-Channel, 16-Camera Indoor/Outdoor Wired 4K UHD 2TB NVR Surveillance System - Black/White
Customer Rating
5
Love my new home security system
on June 3, 2018
Posted by: Gary S.
This is by far the best security surveillance system I've ever owned very easy to install I've had no problems with tech support I would highly recommend to anyone!!
Written by a customer while visiting swann.com
Customer Rating
5
Fabulous product
on September 11, 2018
Posted by: Patrick T.
NVH and app are working well.
Written by a customer while visiting swann.com
Customer Rating
5
The cameras are picture perfect.
on November 16, 2018
Posted by: Pamela B.
The cameras are picture perfect. Very nice. I am very pleased with the product.
Written by a customer while visiting swann.com
Customer Rating
5
Great product
on December 17, 2018
Posted by: Richard s.
Easy to install, all hardware included, easy setup, I was up and running within 15 minutes. App works great, really happy with the purchase. Gonna get 2 more cameras.
Written by a customer while visiting swann.com
Customer Rating
5
good quality images
on May 13, 2019
Posted by: Larraine
from rockingham, western australia
Frequency of use:Daily
upgraded one of the cameras to SWNHD-886MSD 4K TRUE DETECT. Day time quality is excellent but just a dark screen at night unless outside lights are on, we should have colour at night in ambient light but it's just poor quality grey. no sound on any cameras??help anyone??the quality one the other three cameras is very good
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Easy to Install
on May 19, 2019
Posted by: Ameen
Frequency of use:Daily
The cameras are super clear and the installation are ver easy to follow
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
PTZ?
on June 30, 2019
Posted by: DFJ1
from Maryland
Just setting this up. Great system so far. Does it support PTZ and, if so, what PTZ cameras are compatible?
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
3
Hmmmmm good and bad read on...
on August 15, 2019
Posted by: BenUK
from Huddersfield
1st off the 4k video is excellent and installation easy enough for your average man. The app is easyish to use for remote viewing and you soon get used to it. A great downfall is the random cut out disconnection to the system for remote viewing which happens every now and so. The next issue is watching back recordings via the app can't be done instantly, you have to wait around 30 minutes for the video footage prior to be available as it catches up (viewing live no problem). So if you want to watch back a movement notification from 5 minutes ago, you cant, you have to wait until it's ready. My biggest gripe is the sound quality. It's none existent! Stood next to the camera you can barely make out the muffle of what someone is saying, never mind when the camera is mounted 10ft high. The problem is it's just static noise over what's being recorded. Imagine listening to an out of tune fm radio... what's worse is of you take a clip recording via the app and email it or whatsapp it.... there is just an overwhelming static noise and no actual audi recording at all. So you can't use it for evidence of anyone were to talk on it, though the recording is fine. PITTY
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann 8 Channel 4K NVR Kit. The remote access feature is a great technology integrated into almost all of our recorder kits. The footage on the application should be immediately available for review. You may have slower upload speeds resulting in delays when playing back footage remotely. We recommend you speak with our Technical Support Team for further assistance.
If you live in an area that experiences high-speed winds, you may experience interference resulting in the background or static noise. Although the audio range in normal conditions is 16ft.
Keep in mind, we offer a 1-year warranty provided a copy of your receipt. You can register for an additional 6 months for free within the first 30 days of your purchase.
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
Thank you for reaching out to us. We are sorry to hear about your experience with our Swann 8 Channel 4K NVR Kit. The remote access feature is a great technology integrated into almost all of our recorder kits. The footage on the application should be immediately available for review. You may have slower upload speeds resulting in delays when playing back footage remotely. We recommend you speak with our Technical Support Team for further assistance.
If you live in an area that experiences high-speed winds, you may experience interference resulting in the background or static noise. Although the audio range in normal conditions is 16ft.
Keep in mind, we offer a 1-year warranty provided a copy of your receipt. You can register for an additional 6 months for free within the first 30 days of your purchase.
Please let us know how we may further assist you,
Thank you.
Swann Customer Support
Written by a customer while visiting swann.com