Customer reviews from otterbox.com
OtterBox - Prefix Case for Motorola Moto E5 Plus - Smoky Clear
Average customer rating
3.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
11
4 Stars
1
3 Stars
3
2 Stars
2
1 Star
5
58%of customers recommend this product.
(
11 out of
19)
Customer Reviews for OtterBox - Prefix Case for Motorola Moto E5 Plus - Smoky Clear
Posted by: Blaa
Verified Purchase:Yes
I bought this expecting a hard case. Soft one and it nocked of my sceen saver
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 27, 2018
Hi Blaa,
We apologize that this Prefix series didn't end up living up to expectations! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that all screen protectors with fit seamlessly with our cases. Again, our apologies for any inconvenience that this may cause. If you have any additional questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be delighted to further assist you!
Kindly,
OtterBox Customer Service Team
We apologize that this Prefix series didn't end up living up to expectations! Unfortunately, we are unable to test our products with third-party accessories, so we cannot always guarantee that all screen protectors with fit seamlessly with our cases. Again, our apologies for any inconvenience that this may cause. If you have any additional questions, please don't hesitate to call our friendly Otters at 1-855-688-7269, and they'll be delighted to further assist you!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Brad
Verified Purchase:Yes
I was hoping for a case that's a little more substantial, but this one will work.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: GeoMetro
Verified Purchase:Yes
I am so happy with this purchase I love the case its awesome
Written by a customer while visiting otterbox.com
Posted by: Sickguy
Verified Purchase:Yes
No screen protector. No grip on case. Overpriced product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 11, 2020
Hi there!
We're sorry to hear that you aren't a fan of your Prefix Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear that you aren't a fan of your Prefix Series case! We appreciate your feedback, and we'll be sure to get it passed up the ladder to our design team. If you run into any other issues with your case, please don't hesitate to reach out to us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
Even though this was supposed to fit my Motorola Android, it was about 3/4 of an inch too long.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 12, 2021
We're sorry to hear you've had a frustrating experience with your recent purchase of the Prefix Series Case.
We actually manufacture each of our products with strict adherence to specific tolerances, so we're just as surprised as you that you've encountered an issue with the overall fit. Our best guess is this is somehow a mismatch between device and case, so please feel welcome to reach our friendly Otters at 1-855-688-7269 and we'll be glad to help figure out the best path to protection going forward.
Best,
OtterBox Customer Service Team
We actually manufacture each of our products with strict adherence to specific tolerances, so we're just as surprised as you that you've encountered an issue with the overall fit. Our best guess is this is somehow a mismatch between device and case, so please feel welcome to reach our friendly Otters at 1-855-688-7269 and we'll be glad to help figure out the best path to protection going forward.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Koiman
Verified Purchase:Yes
I was so disappointed that what I received was almost half an inch to long!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 10, 2021
Hi there!
We're sorry to hear about your disappointment with your Prefix Series case! Keep in mind, this case is designed specifically for the Moto E5 Plus and the Moto E5 Supra, and it will not be compatible with any other Moto E5 designs. If you are using one of those two devices listed above, we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Prefix Series case! Keep in mind, this case is designed specifically for the Moto E5 Plus and the Moto E5 Supra, and it will not be compatible with any other Moto E5 designs. If you are using one of those two devices listed above, we'd be more than happy to get you taken care of with a replacement case. Give us a ring at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com