Customer reviews from otterbox.com
OtterBox - Prefix Case for Motorola Moto E5 Plus - Smoky Clear
Average customer rating
3.5
(22 Reviews)
Rating breakdown 22 reviews
5 Stars
11
4 Stars
1
3 Stars
3
2 Stars
2
1 Star
5
58%of customers recommend this product.
(
11 out of
19)
Customer Reviews for OtterBox - Prefix Case for Motorola Moto E5 Plus - Smoky Clear
Posted by: moonshadow
Verified Purchase:Yes
I ordered this because of the 'Otterbox" name. Was not a good as I wanted so I returned it.
Response from otterbox.comBy OtterBox , Customer Service Team, June 24, 2019
Hi Moonshadow,
We are sorry that this Prefix case did not quite meet your expectations. We hope that this one unfortunate experience does not discourage you from considering our cases in the future.
If you ever have any questions about our products, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Cheers,
OtterBox Customer Service Team
We are sorry that this Prefix case did not quite meet your expectations. We hope that this one unfortunate experience does not discourage you from considering our cases in the future.
If you ever have any questions about our products, please feel free to give our friendly Otters a call at 1-855-688-7269. We are happy to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Candy
Verified Purchase:Yes
My husband tends to drop his phone occasionally (as we all do) and the case has saved his phone from breaking several times since we got his new case a few weeks ago! My Otter Box case has saved my iPhone from breaking as well! Can't say enough GOOD things about OTTER BOXES!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Theresa
Verified Purchase:Yes
I bought an OtterBox because of its reputation. I had a plastic case and already had to replace my screen twice. This is so much sturdier, and I'm looking forward to it taking better care of my phone!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Violet L
Verified Purchase:Yes
Heard that this case was great protection for phones, had to get one for my new phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Rick
Verified Purchase:Yes
I thought this was a case for my cell phone. It's not. It's just a flimsy piece of plastic with no belt clasp. I threw it away.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 13, 2019
Hey Rick,
We're sorry to hear that the Prefix series wasn't exactly the type of case you were looking for to cover your Moto E5 Plus or Moto E5 Supra! While this case design does not include a belt clip, it does go through an extensive amount of testing to ensure that it provides maximum drop protection for your device. While we completely understand your decision to head in a different direction, we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any further questions or comments, please feel welcome to contact our reliable representatives at 1-855-688-7269, and they'll always be happy to help!
Best,
OtterBox Customer Service Team
We're sorry to hear that the Prefix series wasn't exactly the type of case you were looking for to cover your Moto E5 Plus or Moto E5 Supra! While this case design does not include a belt clip, it does go through an extensive amount of testing to ensure that it provides maximum drop protection for your device. While we completely understand your decision to head in a different direction, we sincerely hope that this experience does not turn you away from OtterBox for good. If you have any further questions or comments, please feel welcome to contact our reliable representatives at 1-855-688-7269, and they'll always be happy to help!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: TREJO
Verified Purchase:Yes
i just got it yesterday and i'm feeling good about having the best protection for my phone...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Code
Verified Purchase:Yes
I've had this case for a couple weeks and so far I love it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Zimin
Verified Purchase:Yes
Bought the case for my phone.
Wasn't what I expected, and didn't fit properly.
Wasn't what I expected, and didn't fit properly.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2018
Hi Zimin,
We're sorry to see that this Prefix series didn't end up working out for you! This is definitely odd, since as long as you have the Moto E5 Plus or the Moto E5 Supra, that case should fit seamlessly with the device. Please feel welcome to call our Otter investigators at 1-855-688-7269, and they'll figure this out in no time at all!
Best,
OtterBox Customer Service Team
We're sorry to see that this Prefix series didn't end up working out for you! This is definitely odd, since as long as you have the Moto E5 Plus or the Moto E5 Supra, that case should fit seamlessly with the device. Please feel welcome to call our Otter investigators at 1-855-688-7269, and they'll figure this out in no time at all!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com