Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,338 Reviews)
Rating breakdown 3,338 reviews
5 Stars
1,802
4 Stars
921
3 Stars
389
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,429 out of
2,890)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
5
Small but good
on January 13, 2023
Posted by: New home owner
from FORT worth, TX
[This review was collected as part of a promotion.] We shopped for a fridge in a small size diue to space limitations. The Whirlpool 30" fit the need!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Poor quality!
on October 7, 2023
Posted by: Salty Sarge
from La Crosse, Wisconsin
[This review was collected as part of a promotion.] I purchased my refrigerator and 10 days after delivery the compressor failed. It took 6 days for a technician to come out only to tell me the compressor needed to be replaced. It’s taking another 7 days for him to come back to replace. Meanwhile I had to find a refrigerator to get me by. I will not be buying another whirlpool appliance again and worry about the rest of the appliances I purchased along with the refrigerator.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 10, 2023
Thank you for sharing your insights with us, Salty Sarge. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 408434.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
The pits
on January 30, 2025
Posted by: Junk
[This review was collected as part of a promotion.] Fridge froze all produce in fridge part,does not defrost, does not have water coming out from door, makes no ice, and repair guy has ordered a new mother board!!!!!? Piece of junk !!!!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 4, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Refrigerator model/serial number, and reference Case # 666820
We’re looking forward to hearing from you.
Divya N
We’re looking forward to hearing from you.
Divya N
Written by a customer while visiting whirlpool.com
Customer Rating
1
Not up to showroom quality, some features invalid
on January 8, 2019
Posted by: Nasen
from Iowa City, IA, USA
Gender:Male
[This review was collected as part of a promotion.] Lots of quality issues. The humidity control on produce bins is a gimmick at this quality level.
No, I would not recommend this to a friend.
Response from whirlpool.comBy tuckesr, Social Care, January 10, 2019
At Whirlpool, we are constantly working to improve our appliances and our service, and it is only through feedback from customers like yourself that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. However, if you feel that the unit is not working as designed, we suggest for an accurate diagnosis and satisfactory addressing of any malfunctioning component that may be contributing to your concern that you email us directly at Whirlpool_Reviews@whirlpool.com
Thank you for your review
Thank you for your review
Written by a customer while visiting whirlpool.com
Customer Rating
5
Project kitchen upgrade
on December 20, 2018
Posted by: Seiders
from Winslow Maine
Gender:Male
[This review was collected as part of a promotion.] I bought my whirlpool fridge about 2 months ago now and love how quiet it runs and love the ice maker without the hollow tray sound as it’s makingbice very insulated great quality
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Perfect!
on March 15, 2019
Posted by: DTrain2
from Houston, TX
Gender:Female
[This review was collected as part of a promotion.] I bought this refrigerator because I needed specific dimensions for a remodel I was doing in my home. I was pleasantly surprised that even though it's a relatively small refrigerator (which is what I needed) it still has the water dispenser and great design.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Why can’t I get this model??
on June 4, 2021
Posted by: Deano
from Duluth MN
I have have been waiting over 4 months to be able to even order this refrigerator. My kitchen is complete with whirlpool appliances, but no refrigerator. Disappointed
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
1st "french door" purchase
on June 12, 2021
Posted by: mea25
[This review was collected as part of a promotion.] In use approximately 1 month. Would never buy this model again. Would buy with "in the door" Ice/H2O or without. Ice in the drawer is a pain unless you are 3' tall or don't use much ice. Also interior design is not very user friendly. It will require a plan outside the box to be functional and energy efficient. Anyone else may find it more functional.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com