Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,337 Reviews)
Rating breakdown 3,337 reviews
5 Stars
1,802
4 Stars
921
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,429 out of
2,890)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
1
Worst purchase ever
on August 27, 2025
Posted by: Ranger307
[This review was collected as part of a promotion.] I purchased this fridge a month ago, and the fridge stopped working already. We contacted Whirlpool for repairs and it took a week to have someone look at it, and that person could not fix it due to not having the correct tools. While he was trained for the repairs the repair required special tools which he did not have. We are currently going on 2 weeks without a fridge and no timeline on when we will have a working fridge.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, August 28, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 786522.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
2
Uneven doors
on August 30, 2025
Posted by: Cool
[This review was collected as part of a promotion.] Fridge came with uneven doors, left door will not close unless right door is open. Right door is 1/2 inch taller than the left.
Response from whirlpool.comBy Branded Team, Consumer Care, September 2, 2025
Hello! We are so sorry to hear this has happened. We do not intend for any of our customers to have to experience these types of issues! If there is anything further we can assist with, please send us an email at CanadaSocial@Whirlpool.com with your model and serial number, your phone number, and your case #788596. Take care! -Alisha
Written by a customer while visiting whirlpool.com
Customer Rating
3
Basic
on September 7, 2025
Posted by: Julie
[This review was collected as part of a promotion.] I bought a 30 inch wide French door refrigerator and I’m a disappointed with it. The water dispenser continuously leaks. I’ve used about 2 rolls of paper towels already cleaning the tray. The middle of the fridge inside has a large plastic piece that holds the lightbulb and removes a lot of space that could be used for storage.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Fits like a glove!
on September 11, 2025
Posted by: GD2025
from Altadena, CA
[This review was collected as part of a promotion.] This is my second purchase of this model of refrigerator as I lost my first in the Eaton CA wildfires. A very dependable appliance that fits well in my house built in 1932.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Poor reliability and door design
on September 24, 2025
Posted by: bogler
from Florida
[This review was collected as part of a promotion.] When opening a fridge door, both doors open due to closure design. Irritating!
This refrigerator is installed in a motorhome, and replaces the original one (same model) because the original one failed (compressor locked up) after approximately 40 hours of use, but 2 months past the one year warranty. Not happy about that.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, September 24, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #807216.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #807216.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
do not like anything about it
on September 24, 2025
Posted by: no****
[This review was collected as part of a promotion.] we do not like it at all. We had it two weeks when I called Menards to tell them the ice machine made a funny noise and the doors are to small and no room for anything tall. I was told because I plugged it and put food in it it was used and I can not return it
Response from whirlpool.comBy Branded Team, Consumer Care, September 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 807463
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
2
Mediocre at Best
on October 27, 2025
Posted by: jim1974
[This review was collected as part of a promotion.] The seals around the doors are very poor compared to the many others I've owned in the past. The compressor rarely shuts off - even though the unit is not being used. I'll be amazed if it lasts 6 months. I'm very disappointed in this product.
Response from whirlpool.comBy Branded Team, Consumer Care, October 30, 2025
Hello,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/642571WJb . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/642671WJj or Instagram http://spr.ly/642771WJd. When responding, please include your contact information and reference Case # 828598.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit http://spr.ly/642571WJb . If you need additional assistance, please reach out to us directly via Facebook http://spr.ly/642671WJj or Instagram http://spr.ly/642771WJd. When responding, please include your contact information and reference Case # 828598.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Just ok but needed for the space we had
on October 28, 2025
Posted by: Moots2
[This review was collected as part of a promotion.] This refrigerator is a bit awkward and not very user friendly Water is in the door but ice is in the freezer drawer at the back. Shelves have limited adjustability. We were restricted by size and had few options.
Written by a customer while visiting whirlpool.com