Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,337 Reviews)
Rating breakdown 3,337 reviews
5 Stars
1,802
4 Stars
921
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,429 out of
2,890)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
2
Veggie and fruit crisper drawers
on May 14, 2025
Posted by: Empress GG
from Queens, NY
[This review was collected as part of a promotion.] The refrigerator itself is beautiful and compact as I wanted it. The problem is the way the vegetable draws are made. They do not close completely. It won't keep the veggies and fruits fresh as long as it would if it closed all the way.
I would recommend this to a friend!
Response from whirlpool.comBy Branded Team, Consumer Care, May 20, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #723050.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #723050.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
3
Average
on May 24, 2025
Posted by: Yaker
[This review was collected as part of a promotion.] The plastic trays don't fit tight and shows poor workmanship. These are the two trays inside not the ones on the doors. The plastic used to protect the fridge was placed on prior to the handle installation. Had to remove the handles to get the plastic off. Would be nice if the controls on the outside of the fridge remained to lit so as to allow monitoring, without having to push one of the buttons to see the fridges performance
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great features and looks good too
on May 24, 2025
Posted by: DCRS
from St John’s, Newfoundland
[This review was collected as part of a promotion.] I needed a refrigerator to fit in a specific area and this one works perfectly there. It has all of the features I was looking for. Water and ice work just as they should
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Refrigerator
on May 26, 2025
Posted by: Honeybee
[This review was collected as part of a promotion.] I bought the same refrigerator as the last one I had, but I am worried about the water filter because my first refrigerator water filter kept getting stuck
Written by a customer while visiting whirlpool.com
Customer Rating
3
Disappointing
on May 31, 2025
Posted by: samalone1839
I purchased this refrigerator less than 3 years ago. I've already had to replace the freezer gasket/seal twice. This morning when I opened the freezer drawer, there was ice/frost all over the place. So, once again I'm going to have to replace the SAME gasket/seal.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Very poorly designed in several areas
on June 10, 2025
Posted by: Barb
from Merrill, WI
[This review was collected as part of a promotion.] I bought this refrigerator a month ago and am very dissatisfied with the way it is designed. The shelves are extremely difficult to remove to clean or adjust. This is primarily due to the fact the double doors do not open full. To remove the shelves a lot of effort is needed to readjust them to the correct position to have them come out. Once out the shelves are difficult to get clean when spills occur as the glass isn’t able to be removed and any liquid is caught between the glass and plastic. Also the 2 middle drawers do not close tightly. This defeats
the purpose of the humidity adjust levers as drawers aren’t even sealed. Very poor design and very cheap plastic drawers.
the purpose of the humidity adjust levers as drawers aren’t even sealed. Very poor design and very cheap plastic drawers.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, June 11, 2025
Hello,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #736948.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference case #736948.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
Save your money
on July 16, 2025
Posted by: chris
from Poughkeepsie NY
unbelievably shoddy. lasted 3 years and needs a compressor. I have a 40 year old refrigerator in my garage that works just fine. This hunk of trash cost a thousand bucks.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, July 17, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 752893
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great 30 inch fridge - lots of room
on July 20, 2025
Posted by: chiefcook
[This review was collected as part of a promotion.] The fridge is working out great- quite a bit of room even though it is a 30 inch .
Love the french door style - much easier to get at things and the adjustable shelf is exactly what I was looking for to fit taller juice bottles /milk jugs.
We are finding the freezer is quite a good size .
Our only negative comment was that we needed this in BLACK and we had to wait over 7 months to get it! NOT EVERYONE wants stainless steel lol.
Love the french door style - much easier to get at things and the adjustable shelf is exactly what I was looking for to fit taller juice bottles /milk jugs.
We are finding the freezer is quite a good size .
Our only negative comment was that we needed this in BLACK and we had to wait over 7 months to get it! NOT EVERYONE wants stainless steel lol.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com