Customer reviews from whirlpool.com
Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Average customer rating
4.2
(3,335 Reviews)
Rating breakdown 3,335 reviews
5 Stars
1,801
4 Stars
920
3 Stars
388
2 Stars
94
1 Star
132
84%of customers recommend this product.
(
2,427 out of
2,888)
Customer Reviews for Whirlpool - 20 Cu. Ft. Wide French Door Refrigerator - White
Customer Rating
4
French Door
on November 18, 2025
Posted by: loudez
from Ocean City NJl
[This review was collected as part of a promotion.] Bought a few weeks ago. French Doors are not lined up correctly and bottom cover is loose. Need service tech to fix it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Mama got a new frig...
on November 21, 2025
Posted by: DJConn
from Oregon
[This review was collected as part of a promotion.] It's pretty. Could be roomier. Haven't own it long enough to rate.it. Hit me up to rate later.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great look and features: Perfect size for condo
on November 21, 2025
Posted by: MJNeff
from South Bend, IN
[This review was collected as part of a promotion.] Perfect for our renovated condo. Wonderful features.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
was happy at first
on November 26, 2025
Posted by: CactusDan
from Genoa illinois
[This review was collected as part of a promotion.] within a month we had no lites, no water and it took a couple of weeks to get a tech guy out to look at it....needs a new door
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, November 26, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 849133
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
French door
on November 27, 2025
Posted by: Boat
[This review was collected as part of a promotion.] 1 1/2 months old. Enjoying most features expected bottom freezer. Split shelf for tall bottles is very handy.
Having issue with water dispenser. Believe water should be refrigerated. Currently not.
Having issue with water dispenser. Believe water should be refrigerated. Currently not.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
30 inch Wide French door refrigeratior
on November 29, 2025
Posted by: skisom
from Memphis TN
I bought this in Sept 2022. It was manufactured 7/2002. I purchased it because I had a Whirlpool previously that lasted over 20 years. Boy did I make a mistake. This one stopped cooling at the top the day before Thanksgiving (2025). We didn't realize it until Thanksgiving day. The freezer is freezing but the back wall where the vent is has frost on it. I have done troubleshooting, as has my grandson, who is an HVAC tech. I have been trying to get in touch with Whirlpool via phone and chat to find out where the coils are located (not at the bottom in the back). I have called three different numbers and tried to chat twice. Each time after I have put in my info, I get a message that I have reached them after normal business hours (phone and chat). It is now 10:09 am and I have been calling since 7:53 am CST. I will now post on thumbtack for a technician and forget about Whirlpool. I will, however, see if I can contact them via facebook and post another review. The new refrigerators are definitely not like the old ones and the customer service isn't either. I will not be buying another Whirlpool. I'm surprised and disappointed, but it's getting to be normal these days. And this is not a good refrigerator for a family--not enough space, especially for tall cartons.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, December 2, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Refrigerator. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding, please include your contact information, Refrigerator model/serial number, and reference Case # 852896
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice looking init
on November 30, 2025
Posted by: ThomK
[This review was collected as part of a promotion.] The refrigerators storage drawers are very lightweight and come out of their track. Adding rear leveling devices would benefit the leveling process.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
This has plenty of room for me.
on December 1, 2025
Posted by: dave-refrig
[This review was collected as part of a promotion.] This is the right size and white color that I did it.
Written by a customer while visiting whirlpool.com